platinum.co.uk- Logo - reviews

platinum.co.uk
Reviews:

808 reviews in the last 12 months2,434 total reviews  

4.94
Excellent

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Top positive review

15 Aug 2023
 Verified review
Highly recommend Platinum dog food to everyone. I'm a fussy dog owner when it comes to dog food, when I was researching what are the top recommended dog foods, I found that most foods that advertise as the best for your dog are often mostly cereals and full of additives and lack in the actual percentage of categories that dogs require for a healthy diet. Platinum has been the best choice I've made for my pooch so far, being a working cocker spaniel, she is sensitive skinned and doesn't require any additions to her craziness. Having suffered with her skin since I picked her up as a pup (now 3yrs old) and trying what I thought was more suitable foods, we haven't had a single flare up with her skin since using Platinum and her coat is finally in much better condition. Her bowel movements are much better also and have been stable since making the change. Which shows me she is getting everything she needs from this food with quality ingredients. Anytime I have contacted them direct they have been promt and professional with their responses, nothing is a issue! Delivery is also spot on, I've been using this food for almost a year now and every time I order its usually delivered within 3 days. All in all, super happy pup who cries at me with excitement for food time and a super happy customer!

Top negative review

16 May 2023
 Verified review
Great food, terrible website. Trying to log in (which you are forced to do) with a password reset takes a good hour away from your life. If I could buy this food elsewhere, I would. As it stands I'm thinking of changing dog food brand simply because of the hassle involved in purchasing from this site.
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Reviews for platinum.co.uk

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5 days ago
 Verified review

Dogs love the food

Well the dogs love the food but this order has not reached us yet. Fingers crossed it gets here soon as we are nearly out. One dog is on a diet and the other has just graduated to adult formula. Great that it is easy to weigh out their individual portions.
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30 Jan 2024
 Verified review
good and friendly shop, our dog likes the dry food, but not the wet one
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12 Jan 2024
 Verified review
Ronnie seems really satisfied with the food even without his usual fresh meat topper Not yet tried the beef hence I haven’t given 5 stars at the moment
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17 Jan 2024
 Verified review
Fast delivery and a good product. Sadly, out of stock of the product I actually wanted, so had to substitute.
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30 Dec 2023
 Verified review
Good and prompt response to order
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5 Jan 2024
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12 Dec 2023
 Verified review
Delivery wasn’t packed well, the box arrived completely broken at one end, I’m surprised my order hadn’t fallen out - needed a stronger box, otherwise fine.
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25 Nov 2023
 Verified review

Very quick delivery

Easy to order and quick delivery. I had trouble with their web site would not let me check out as a guest. Would not recognise my email/password for account. Didn’t send a link to reset password. Eventually I gave up and made a new account with an email address I don’t use much as this was the only option to place an order
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7 Nov 2023
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26 Aug 2023
 Verified review

My dogs love it.

My Australian Terriers eat this enthusiastically. My oldest aged 12, leaps around at feeding time. The two year olds do the same, all fed with the same food. My neighbours ancient Springer Spaniel, also eats it voraciously. All the dogs produce easy to pass parcels from the other end, easy to pick up. I like it's ease of use, measuring, clean, with no unpleasant odour, and in 5kg bags, so much easier to handle, than 20 kg bags. The order arrives well packaged, usually next day, and always within a two hour window.
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AA
14 Apr 2023
 Verified review
The dogs love the food although it is high in calories so we have had to swap our older two girls off it and back onto their Orijen 'Fit and Trim'. Delivery is mostly ok the courier can be a bit hit and miss. I can't see that they are registered with the PFMA which is disappointing given that they sell themselves as very high quality but is possibly pending.
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7 Jul 2023
 Verified review
My dog always devours her Platinum after leaving other brands so she obviously loves it. Only downside is you pay a premium over the others so price needs to be kept as low as possible.
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21 Mar 2023
 Verified review
My dog really enjoys this kibble but it’s a bit rich for him to have as a main meal. They are quite smelly and easy to break so not bad as a training treat.
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25 Jul 2023
 Verified review

Straight forward ordering.

Order process dead good, a shame one item was missing, but impressed it was rectified quickly, so it it wasn’t for that it would have been 5.
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3 Apr 2023
 Verified review

Good but very expensive

It’s a good food but very expensive, unfortunately my dogs didn’t like it and have now switched to raw which they enjoy.
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3 Jul 2023
 Verified review
Less plastic packaging would be much better. Recyclable or compostable packaging could e offered for refills to start
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25 Jul 2023
 Verified review

Finally my puppy is eating regularly.

Finally, I have found a food product my little dog is eating, it has taken a few weeks to get her eating it.
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10 Apr 2023
 Verified review
high in protein which is needed by my lively Bengal he loves the taste, it arrives very quickly.
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9 May 2023
 Verified review
My fussy cockapoo will only eat these biscuits and nothing else... He loves them.
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20 Jun 2023
 Verified review
Dog likes it. Prompt service
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