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platinum.co.uk
Reviews:

808 reviews in the last 12 months2,434 total reviews  

4.94
Excellent

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Top positive review

15 Aug 2023
 Verified review
Highly recommend Platinum dog food to everyone. I'm a fussy dog owner when it comes to dog food, when I was researching what are the top recommended dog foods, I found that most foods that advertise as the best for your dog are often mostly cereals and full of additives and lack in the actual percentage of categories that dogs require for a healthy diet. Platinum has been the best choice I've made for my pooch so far, being a working cocker spaniel, she is sensitive skinned and doesn't require any additions to her craziness. Having suffered with her skin since I picked her up as a pup (now 3yrs old) and trying what I thought was more suitable foods, we haven't had a single flare up with her skin since using Platinum and her coat is finally in much better condition. Her bowel movements are much better also and have been stable since making the change. Which shows me she is getting everything she needs from this food with quality ingredients. Anytime I have contacted them direct they have been promt and professional with their responses, nothing is a issue! Delivery is also spot on, I've been using this food for almost a year now and every time I order its usually delivered within 3 days. All in all, super happy pup who cries at me with excitement for food time and a super happy customer!

Top negative review

16 May 2023
 Verified review
Great food, terrible website. Trying to log in (which you are forced to do) with a password reset takes a good hour away from your life. If I could buy this food elsewhere, I would. As it stands I'm thinking of changing dog food brand simply because of the hassle involved in purchasing from this site.
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Reviews for platinum.co.uk

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10 Nov 2023
 Verified review
First time I've ever needed extra food and the order isn't delivered correctly
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Answer by platinum.co.uk
13 Nov 2023
Hi Joanne, thanks for your feedback. We can see that there was a bit of delay with half of your order but everything was delivered within the 3-5 working days we are committed to. We hope your dog enjoys the Adult Chicken dry food. Kindest regards,
16 May 2023
 Verified review

Great food, pity about the site

Great food, terrible website. Trying to log in (which you are forced to do) with a password reset takes a good hour away from your life. If I could buy this food elsewhere, I would. As it stands I'm thinking of changing dog food brand simply because of the hassle involved in purchasing from this site.
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Answer by platinum.co.uk
19 May 2023
Thank you for your feedback. We are happy to hear you are satisfied with our products. Regarding the log-in issues, apologies for the inconvenience caused. Please, send us an email to info@platinum.co.uk we will reset your credentials straight away. Kind regards,
29 Apr 2023
 Verified review
Unfortunately it's the only food my dog can eat it's a shame it's gone up twice in one year .. I am actively looking for a different brand that isn't so expensive
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28 Mar 2023
 Verified review
Delivery experience excellent. My dog seemed to enjoy it. My only concern was that I noticed the smell was not that pleasant as I reached two thirds down the bag.
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11 Apr 2023
 Verified review
My dogs love the product and it’s good quality. But the price hikes in short succession have become difficult. One more and I’m done.
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20 Jun 2023
 Verified review
Dogs accepted kibble readily. Suitable for two of them.Did not suit one dog who can only have single proteins.
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17 Sept 2023
 Verified review
Dogs have developed unset stomachs on this food
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Answer by platinum.co.uk
19 Sept 2023
Hi Chris, thank you for your feedback. We would like to know more about your latest experience please, could you send us an email to info@platinum.co.uk so we can address it? Kindest regards,
21 Mar 2023
 Verified review
It seems impossible to edit my order
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Answer by platinum.co.uk
22 Mar 2023
Hi Kathleen, we are sorry you are having issues using our website. Please, send us an email at info@platinum.co.uk with further details and we will have it checked for you. Looking forward to hearing from you. Kind regards, The Platinum Team