Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
19 Feb 2024
Verified review
Well the dogs love the food but this order has not reached us yet. Fingers crossed it gets here soon as we are nearly out.
One dog is on a diet and the other has just graduated to adult formula. Great that it is easy to weigh out their individual portions.
Order came over three days instead of all at once package bearly holding up did not see any notice that packages would be 25 Kg max so rest packed in another packet
Order came over three days instead of all at once package bearly holding up did not see any notice that packages would be 25 Kg max so rest packed in another packet
Report review
3 days ago
Verified review
No food for senior dogs so we are have the hassle of having to wean her off Platinum on to other dog foods. Not easy for a dog with GI problems.
Report review
24 Sept 2024
Verified review
Great food but delivered incorrect order.
Report review
13 Sept 2024
Verified review
Would love a fish dry kibble
Report review
3 Sept 2024
Verified review
Love the product but deliver costs high and would like quicker deliver time please
Report review
Answer by platinum.co.uk
5 Sept 2024
Hi Mary, thanks for the feedback. Orders over £29 qualify for free delivery in your postcode. Regarding delivery times, it normally takes 2-3 working days. Orders placed on Friday evening are dispatched on Monday morning. We hope this helps.
Kind regards,
2 Sept 2024
Verified review
My 2 dogs didn't like it.
Report review
10 Nov 2023
Verified review
First time I've ever needed extra food and the order isn't delivered correctly
Report review
Answer by platinum.co.uk
13 Nov 2023
Hi Joanne, thanks for your feedback. We can see that there was a bit of delay with half of your order but everything was delivered within the 3-5 working days we are committed to. We hope your dog enjoys the Adult Chicken dry food. Kindest regards,