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platinum.co.uk
Reviews:

871 reviews in the last 12 months3,022 total reviews  

4.94
Excellent

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Most relevant positive review

19 Feb 2024
 Verified review
Well the dogs love the food but this order has not reached us yet. Fingers crossed it gets here soon as we are nearly out. One dog is on a diet and the other has just graduated to adult formula. Great that it is easy to weigh out their individual portions.

Most relevant negative review

24 Sept 2024
 Verified review
Order came over three days instead of all at once package bearly holding up did not see any notice that packages would be 25 Kg max so rest packed in another packet
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Reviews for platinum.co.uk

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24 Sept 2024
 Verified review
Order came over three days instead of all at once package bearly holding up did not see any notice that packages would be 25 Kg max so rest packed in another packet
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3 days ago
 Verified review
No food for senior dogs so we are have the hassle of having to wean her off Platinum on to other dog foods. Not easy for a dog with GI problems.
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24 Sept 2024
 Verified review
Great food but delivered incorrect order.
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13 Sept 2024
 Verified review
Would love a fish dry kibble
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3 Sept 2024
 Verified review
Love the product but deliver costs high and would like quicker deliver time please
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Answer by platinum.co.uk
5 Sept 2024
Hi Mary, thanks for the feedback. Orders over £29 qualify for free delivery in your postcode. Regarding delivery times, it normally takes 2-3 working days. Orders placed on Friday evening are dispatched on Monday morning. We hope this helps. Kind regards,
2 Sept 2024
 Verified review
My 2 dogs didn't like it.
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10 Nov 2023
 Verified review
First time I've ever needed extra food and the order isn't delivered correctly
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Answer by platinum.co.uk
13 Nov 2023
Hi Joanne, thanks for your feedback. We can see that there was a bit of delay with half of your order but everything was delivered within the 3-5 working days we are committed to. We hope your dog enjoys the Adult Chicken dry food. Kindest regards,