platinum.co.uk- Logo - reviews

platinum.co.uk
Reviews:

808 reviews in the last 12 months2,434 total reviews  

4.94
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 4 Oct 2021
The Trustmark indicates trustworthy online retailers.
platinum.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

15 Aug 2023
 Verified review
Highly recommend Platinum dog food to everyone. I'm a fussy dog owner when it comes to dog food, when I was researching what are the top recommended dog foods, I found that most foods that advertise as the best for your dog are often mostly cereals and full of additives and lack in the actual percentage of categories that dogs require for a healthy diet. Platinum has been the best choice I've made for my pooch so far, being a working cocker spaniel, she is sensitive skinned and doesn't require any additions to her craziness. Having suffered with her skin since I picked her up as a pup (now 3yrs old) and trying what I thought was more suitable foods, we haven't had a single flare up with her skin since using Platinum and her coat is finally in much better condition. Her bowel movements are much better also and have been stable since making the change. Which shows me she is getting everything she needs from this food with quality ingredients. Anytime I have contacted them direct they have been promt and professional with their responses, nothing is a issue! Delivery is also spot on, I've been using this food for almost a year now and every time I order its usually delivered within 3 days. All in all, super happy pup who cries at me with excitement for food time and a super happy customer!

Top negative review

16 May 2023
 Verified review
Great food, terrible website. Trying to log in (which you are forced to do) with a password reset takes a good hour away from your life. If I could buy this food elsewhere, I would. As it stands I'm thinking of changing dog food brand simply because of the hassle involved in purchasing from this site.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for platinum.co.uk

Filter
 Sort by  
Relevance
10 Nov 2023
 Verified review
First time I've ever needed extra food and the order isn't delivered correctly
Report review
Answer by platinum.co.uk
13 Nov 2023
Hi Joanne, thanks for your feedback. We can see that there was a bit of delay with half of your order but everything was delivered within the 3-5 working days we are committed to. We hope your dog enjoys the Adult Chicken dry food. Kindest regards,
17 Sept 2023
 Verified review
Dogs have developed unset stomachs on this food
Report review
Answer by platinum.co.uk
19 Sept 2023
Hi Chris, thank you for your feedback. We would like to know more about your latest experience please, could you send us an email to info@platinum.co.uk so we can address it? Kindest regards,
21 Mar 2023
 Verified review
It seems impossible to edit my order
Report review
Answer by platinum.co.uk
22 Mar 2023
Hi Kathleen, we are sorry you are having issues using our website. Please, send us an email at info@platinum.co.uk with further details and we will have it checked for you. Looking forward to hearing from you. Kind regards, The Platinum Team