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stonerefurb.co.uk
Reviews:

303 reviews in the last 12 months801 total reviews  

4.82
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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15 Sept 2023
 Verified review
Excellent assistance by various staff of the Customer Service regarding my enquiries regarding the computers of interest, cost and subsequence deliveries.
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Answer by stonerefurb.co.uk
8 Nov 2023
Hi John, that's so kind of you to say. We always try our best to help our customers and advise them promptly. Thank you so much for taking the time to write us this lovely 5 Star review! 😊
14 Aug 2023
 Verified review
Laptop arrived promptly in great condition, clean, in full working order. The battery life is fantastic despite this being a used laptop. Fully recommend.
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Answer by stonerefurb.co.uk
4 Sept 2023
Great to hear Mateusz, it sounds like wins all round! Thanks for your review and 5 lovely Stars there. :)
8 Jun 2023
 Verified review
I recently placed my second order with Stone Refurb and similar to the first a few weeks back, the whole ordering and receipt of the items was excellent.
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Answer by stonerefurb.co.uk
16 Jun 2023
Fantastic John! We're happy to have been of assistance to you for a second time and delighted to hear how streamlined the whole process was for you. Thanks so much for writing a 5 Star review for us.
6 Dec 2023
 Verified review
Great value and service - Equipment is great condition and setup brilliantly. Postage was excellent and packaged well. 5 Stars will be using again :)
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Answer by stonerefurb.co.uk
19 Dec 2023
We're delighted to hear you got a great value for money deal and it arrived well packaged and in great condition. We're always happy to help! Thanks so much for the review and 5 Stars, Stuart! We look forward to serving you again in the future.
30 Jun 2023
 Verified review
Quality product, good price, quick (enough, not next day or anything) delivery, will definitely come back!! Need a gaming laptop for my daughter next
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Answer by stonerefurb.co.uk
13 Jul 2023
We're delighted to hear you got a great deal and it arrived in a timely fashion. Thanks so much for the review and 5 Stars, Sam! We hope to help you again soon, here's a link to all our current gaming units, in the mean time: https://www.stonerefurb.co.uk/desktops/refurbished-gaming-pcs If you need any further assistance just get in touch with us at support@stonerefurb.co.uk :)
16 Dec 2023
 Verified review

As good as new

Fast, tracked delivery. Excellent packaging. To quality product in as new refurbished condition. Very happy with my new iPad 6th generation thanks.
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Answer by stonerefurb.co.uk
19 Dec 2023
Hi Andrew, thank you for taking the time to write us a review and for those 5 Stars. We're so glad to hear you found a great deal on an iPad that suited your needs, and that it arrived in good time and well packaged! 🎉
25 Jul 2023
 Verified review
The range of products gave plenty of opportunity to find what I needed and the descriptions were extremely helpful. Good value for money. Thank you
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Answer by stonerefurb.co.uk
26 Jul 2023
Thank you so much for this amazing 5 Star review Brian. We really appreciate your feedback and we're delighted to hear your experience was so streamlined.
24 Nov 2023
 Verified review
Bought a refurbished Dell laptop, very pleased with the condition. I ordered memory and OS upgrades to prolong usable life, very easy process.
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Answer by stonerefurb.co.uk
1 Dec 2023
It's wonderful to hear that your customer experience was so smooth and positive, from start to finish! We hope you enjoy your new Dell laptop and appreciate your review and those 5 Stars, Keith.
5 Oct 2023
 Verified review

Sturdy HP

The HP laptop started up well and I trust it will be great to use. I haven't used the laptop fully yet but I give the five stars in good faith.
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Answer by stonerefurb.co.uk
10 Nov 2023
Hi Priti, that's very kind of you to say and we are happy to help! Thanks for taking the time to write a review and award us 5 lovely Stars!
14 Aug 2023
 Verified review

Why buy new?

Good choice with plenty options to meet individual requirements. Doubt if I will buy a new pc/laptop again when so much cheaper to replace.
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Answer by stonerefurb.co.uk
15 Aug 2023
It's great to hear you found what you were looking for in our range of price friendly tech. We completely agree, why buy new? When you can get yourself a great deal and help us look after the environment. That's why we will continue our commitment to be Zero to Landfill and to be single use plastic free. Through small changes from carefully designing our packaging to supporting local communities and working together to reduce our carbon footprint, we can take big steps to Making a Digital Difference and reducing waste. Thanks so much for the review and 5 Stars Peter!
4 Nov 2023
 Verified review

Recommended

Decent prices, good customer services, excellent item. However their discounts eg for 60+ DONT work on iPads and it doesn’t explain why.
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Answer by stonerefurb.co.uk
10 Nov 2023
Hi Martin, it's good to know we're getting things right. Thanks for taking the time to write us this excellent review and for those 5 lovely Stars! Please kindly note, that if you click here for the seniors discount: https://www.stonerefurb.co.uk/offers/seniors-discount It states in the Terms and Conditions: "Discount codes cannot be redeemed against Apple iPads." This is simply because no discount codes can be used in conjunction with our iPads or iPhones as they are already heavily discounted and very competitively priced.
27 Jul 2023
 Verified review
Very good customer service and a reliable but yet affordable PC that they sold me. Not a thing I could fault them an excellent retailer!
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Answer by stonerefurb.co.uk
27 Jul 2023
Such high praise indeed there Toby, thank you so much for this excellent 5 Star review. We really appreciate your feedback and we're delighted to hear your experience has been so positive, in getting you a great deal on some affordable tech!
6 Jun 2023
 Verified review
Rapid delivery of an excellent product. In addition I made an error in the ordering process that was quickly and efficiently put right
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Answer by stonerefurb.co.uk
16 Jun 2023
Hi Andrew, we're delighted to hear we could quickly rectify any issues you had, so you were then able to enjoy your desired product in no time! Fantastic.
6 Jun 2023
 Verified review
Great website easily found a laptop . Inexpensive . Arrived quickly in good condition . I’ve bought before . Very happy with purchase
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Answer by stonerefurb.co.uk
16 Jun 2023
Hi Julie, thanks so much for taking some time out to write us this lovely 5 Star review! As a returning customer we really appreciate your feedback and we're delighted your experience has been so efficient and positive.
1 Nov 2023
 Verified review
I liked everything .. the product, the service, the price 😊 No better company online for refurbished tech, you're doing a great job.
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Answer by stonerefurb.co.uk
10 Nov 2023
Thank you so much Toni, that is so kind of you to say and we greatly appreciate your review and feedback. It's wonderful to hear how happy you are with your new product! 😊🤝
3 Jun 2023
 Verified review
I got a much more powerful Lap Top for less money than brand new. I have had it a couple of months and it still works perfectly.
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Answer by stonerefurb.co.uk
16 Jun 2023
Thanks for that amazing 5 Star review Martin, we're so happy we could help you find a great value for money Laptop!
20 Oct 2023
 Verified review

Great company

Really like dealing with this company. They honour their warranties without quibble and they do good work recycling used tech.
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Answer by stonerefurb.co.uk
10 Nov 2023
That's so kind of you to say Leon and that's right, we will always stand by our policies and warranties. And we completely agree that it's good work to recycle your old tech, that's why we will continue our commitment to be Zero to Landfill and to be single use plastic free. Through small changes from carefully designing our packaging to supporting local communities and working together to reduce our carbon footprint, we can take big steps to Making a Digital Difference and reducing waste. ♻️
21 Aug 2023
 Verified review
Although there was a small problem on arrival everything was sorted out swiftly. Very good first experience using Stone Redurb.
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Answer by stonerefurb.co.uk
4 Sept 2023
Hi Robert, we're so happy to hear our team were on hand to assist you with any problems. Thanks for taking the time to write this wonderful review and let us know your thoughts, it's greatly appreciated. We look forward to helping you again in future! :)
14 Jul 2023
 Verified review
PC came securely wrapped and on the first date of the estimated delivery date. Very good condition, and pleased with purchase.
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Answer by stonerefurb.co.uk
25 Jul 2023
Thank you for this lovely review and those 5 Stars, Jim. It's wonderful to hear that your customer experience was so smooth and positive, from start to finish! We hope you enjoy your PC. :)
27 Jun 2023
 Verified review
Fantastic seller. Found exactly what I was looking for at a very reasonable price. Ordering was easy and delivery was fast.
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Answer by stonerefurb.co.uk
13 Jul 2023
Such high praise indeed there Kate, thank you so much for this amazing 5 Star review. We really appreciate your feedback and we're delighted to hear your experience was so streamlined.