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stonerefurb.co.uk
Reviews:

298 reviews in the last 12 months791 total reviews  

4.81
Excellent
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Top positive review

4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.

Top negative review

12 Sept 2023
 Verified review
Stone refurb are all to happy to take your money, but as to their so-called tech support it would appear nearly non existent. No follow up calls even when they say they will call. After buying an 'A' rated pc from them, it died four days later. Not good enough for what was meant to be a basically new pc. When it came back it was minus a power cable (more expense). I wouldn't recommend them to anybody
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Reviews for stonerefurb.co.uk

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10 Jan 2024
 Verified review
quick prompt service
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Answer by stonerefurb.co.uk
19 Mar 2024
Hi Stewart, Thank you so much for leaving us a fantastic 5-star review! We truly appreciate your feedback. We're delighted to hear that you were pleased with the quick and prompt service you received. Ensuring timely service is one of our top priorities, and we're thrilled that we could meet your expectations. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We're here to help! Thanks again for choosing us.
22 Jan 2024
 Verified review
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10 Jan 2024
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4 Sept 2023
 Verified review
Love that the descriptions are accurate and items in really good condition on arrival. Prices can be very reasonable, especially if there's a sale but you have to know your stuff to see if it's a bargain or not. Contact could be a lot better and can sometimes not get a response from website messages which is disappointing.
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Answer by stonerefurb.co.uk
6 Sept 2023
Hi Simon, thank you for taking the time to write us a review and for those 5 Stars. We're so happy we could help get you the deal you were looking for on some bargain tech. I can only apologise that the contact forms haven't gone through for you in the past, if you ever need to contact us please email us directly on support@stonerefurb.co.uk 👍
24 Nov 2023
 Verified review

A satisfactory & pleasing experience

I particularly like how well-packaged the unit was. Although DPD couriers handled it very well, I think it could've withstood a minor drop. It used some unusual shaped cushioning, moulded to the exact sizes of both the unit and the shipping container. As such, it's probably reusable for cushioning different equipment, during reorganising storage etc. I also liked how the unit worked instantly upon being powered up etc. That should be normal, but it's still always nice when products behave. I think they could improve with giving customers an estimated despatch date, rather than having to dig around in the FAQs for the info. They also had a glitch logging in to my account: First try produced random/irrelevant error messages, but if I ignored those and clicked the login button a second time, that succeeded. The only gripes I could find are minor, and they sold me a high-spec product at a very low price.
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Answer by stonerefurb.co.uk
1 Dec 2023
Thanks Rob, 5 Stars, fantastic! It's great to know your unit arrived well packaged and powered up instantly. Rest assured, you can find all delivery information on our website here: https://www.stonerefurb.co.uk/delivery thanks for taking the time to write us this review. 🤝
5 Oct 2023
 Verified review
I love using StoneRefurb great prices and there kit is always packaged well. There gaming machines are brilliant for teens who want to start gaming as the graphics card are good enough for fornite/COD/Fifa etc just avoid anything that has xx30 series graphics card(ideally for minecraft or very basic gaming) where possible go as high as you can afford gtx xx50+ are good but a rtx ×× 40+ will give you more years and better graphics. Don't forget to sign up on email and get 10% off first order and you can use to topcashback for little something back as well. I haven't need there customer service yet so all good so far I have been a repeat customer and will remain and highly recommend them. keep the good work up fellas
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Answer by stonerefurb.co.uk
10 Nov 2023
Thanks Rodney, we really are grateful for your informative review and feedback, sharing your knowledge of some of our products. We're delighted to hear your experience with us has always been so positive and we look forward to helping you again in future! And quite right, signing up to our newsletter gets you 10% off and we've also got our Black Friday Deals that are now live on the website! Take care and all the best 😊
6 Jun 2023
 Verified review

Lovely laptop, upgraded to the spec I wanted.

A good range of equipment at good prices. The condition of the laptop I bought was 'b' but appeared brand new. Minor quibbles: a) The laptop I received had a US keyboard layout. This is the physical keyboard layout, not the Windows settings. No problem for me, it may has been in the product description but I did not notice it. b) The Dell Bluetooth driver was not installed, plus all the Dell drivers for BIOS etc were out of date. A trip to the Dell support site sorted this out.
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Answer by stonerefurb.co.uk
16 Jun 2023
Hi Roger, we really appreciate your feedback and we're grateful to you for bringing these points to our attention. This will be fed back to our team and looked into for the future. We hope you enjoy your new laptop!
22 Jun 2023
 Verified review

Excellent supplier - recommended!

Purchased a refurbished mini-computer which arrived well packaged within a short delivery window. Great purchase which worked first-time out of the box. There was no documentation or ‘quick start’ information provided which may be a problem for customers with little experience or technical knowledge. However, I would definitely recommend this supplier and will no doubt use them again in the future.
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Answer by stonerefurb.co.uk
27 Jun 2023
Thanks for your wonderful feedback Graham, we appreciate and value your thoughts, opinions and experience. We look forward to speaking with you again in the future!
21 Nov 2023
 Verified review

Long time admirer, first time purchaser

I've had Stone Refurb on my list of potential suppliers for quite some time, but it's only been now that I've had a need to use them. And wow, I was not disappointed. Not only did they have a system available at a great price that fitted my needs perfectly, it was dispatched and delivered way ahead of the estimates. Everything so far has been fantastic and I'll definitely be using them again.
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Answer by stonerefurb.co.uk
1 Dec 2023
We didn't know we had a secret admirer!! It's great to welcome you as a first time customer Chris and we hope to help you again in the future. It's wonderful to hear you've had such a great experience and you've got fixed up with a good value option that ticks all your boxes. Thank you so much for taking the time to write this lovely review and for those 5 stars! Magic 🌟😊
7 Oct 2023
 Verified review
Customer service was brilliant. My original choice of laptop didn't pass the pre-posting check-up. They emailed me immediately, found another laptop of the same make and model but with a few scratches on the lid. This was slightly cheaper than the first item, so they refunded me the difference. Very pleasant to deal with. Efficient and honest.
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Answer by stonerefurb.co.uk
10 Nov 2023
Hi Katharine, thanks for explaining that even if there is an issue we're happy to get it sorted. Because after all we're here to help and want you to go away with a great deal and a device you're going to be happy with! Take care and all the best.
29 Jul 2023
 Verified review
The quick and efficient service about any matter important to me regarding purchasing or technical. The assurance given about resolving any snag arousing about guarantees, difficulties encountered or breakdowns, this is essential to keep it in mind all the time to give prospective customers confidence to decide whether to buy or not.
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Answer by stonerefurb.co.uk
1 Aug 2023
Thanks for this evaluation of our services Carlos and those 5 Stars, fantastic! We're so happy we could help get you the PC you were looking for and peace of mind; knowing you're in safe hands and where you stand with our warranty policy. 🤝
14 Jul 2023
 Verified review
Ordered a refurbished Dell laptop that was at a fantastic price. It was advertised as “C Grade” but when I received it, I was surprised that it was in great condition…nothing like a “C Grade” imho. Quick delivery too and very well packaged. Would highly recommend Stone for your next purchase!
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Answer by stonerefurb.co.uk
26 Jul 2023
Hi Martin, that's fantastic to hear! We really appreciate your kind words and that lovely recommendation. Thank you for taking the time to let us know your thoughts on our service and for those 5 Stars! :)
4 Sept 2023
 Verified review

Stone are a good company

The original computer I wanted turned out to be faulty and was not dispatched, Stone allowed me a replacement that was more expensive at no extra charge and super fast delivery. Very impressed all in all I got a 2019 dell laptop that retailed for over £1200 for £250 and it works a treat.
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Answer by stonerefurb.co.uk
6 Sept 2023
This is brilliant to hear Alex, we're always happy to help with anything we can and we're delighted to hear how pleased you are with your new laptop. We appreciate this informative review and those 5 lovely Stars.
29 Sept 2023
 Verified review

Great value laptop

Ordered a laptop and unfortunately on test it had failed so the emailed offering either money back or more expensive laptop at the price I paid. Took that one and couldn’t believe how good it was for the money we paid, Grandaughter loved it and ideal for her collage work.
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Answer by stonerefurb.co.uk
9 Nov 2023
This is wonderful to hear Peter, we're so happy that we were able to resolve any issues that arose with your order. Resulting, in getting you an even better value option for your granddaughter's college work, that ticked all your boxes. Fantastic! We hope she enjoys her new laptop! 💻😊
28 Jul 2023
 Verified review
The HP EliteOne G3 800 I bought was above and beyond what I expected for the price. Also some propriety HD mounting screws were not included, when I asked for them and offered to pay the postage they were sent the following day with no charge. Brilliant service.
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Answer by stonerefurb.co.uk
1 Aug 2023
This is brilliant to hear Mark, we're always happy to help with anything we can and we're delighted to hear how pleased you are with your new unit. We appreciate this informative review and those 5 lovely Stars. Thanks again and enjoy that new PC. :)
20 Sept 2023
 Verified review

Lenovo ThinkPad T490s Excellent

My second order with this company and the Lenovo ThinkPad T490s I received was in excellent condition. I got them to upgrade the SSD to save me time cloning a new larger one. They are now my go to company form refurb needs. Efficient, polite and professional.
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Answer by stonerefurb.co.uk
9 Nov 2023
Hi Mark, that's so lovely to hear! We're so happy to hear your experience was so streamlined and that we could help get you the deal you were looking for on some bargain tech. Thanks for taking the time to write this wonderful review and let us know your thoughts, it's greatly appreciated. We look forward to helping you again in future! 😊🤝
19 Jul 2023
 Verified review

Really good tech on a budget

Ordering was really easy online, for a grade b the laptop was spotless, I can't see why it was grade b. Delivery excellent. All round a really good service bring technology on lower budget and saving loads of really useable tech from the scrap heap.
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Answer by stonerefurb.co.uk
26 Jul 2023
We're delighted to hear you had such a streamlined service and the unit was better than expected. :) It's wonderful you got yourself a good deal on some bargain tech and it arrived in a timely fashion. Brilliant! And we completely agree that's why we will continue our commitment to be Zero to Landfill and to be single use plastic free. Through small changes from carefully designing our packaging to supporting local communities and working together to reduce our carbon footprint, we can take big steps to Making a Digital Difference and reducing waste. Thanks so much for the review and 5 Stars William!
27 Oct 2023
 Verified review

Good company

Used this company several times. Products are excellent as is ordering. Only concern is that a discount is offered once you purchase from them. Not many people will be ordering a couple of weeks later. And seniors discount is slightly confusing.
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Answer by stonerefurb.co.uk
10 Nov 2023
We're glad to hear you've had great products and service from us over the years, Ian. Rest assured, you can always find information on discounts and offers here: https://www.stonerefurb.co.uk/offers https://www.stonerefurb.co.uk/discount https://www.stonerefurb.co.uk/offers/seniors-discount We hope to help you again in future and should you need any further assistance in any way, why not give us a call or drop us an email. Take care and all the best. 😊
27 Oct 2023
 Verified review

Great service, good value and a quality product.

Great service and computer sent when I asked so I could be sure to be in when it was delivered. Sadly let down by DPD who didn’t give me more than 10 seconds to get to the door but it was delivered the next day. Really good value and quality.
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Answer by stonerefurb.co.uk
10 Nov 2023
Thanks so much for your lovely feedback and 5 Stars, Robert! We're happy to hear you found what you were looking for, but please accept our apologies for the way DPD handled the delivery. 🙏🚚
25 Sept 2023
 Verified review

Not a tower as advertised

The Desktop that I bought,when it arrived wasn't a tower as advertised, but I can live with that. It was delivered on time and really well packed and looked like new. No problems with the set up or performance, very good value for money.
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Answer by stonerefurb.co.uk
9 Nov 2023
Hi Roger, we're sorry to hear your unit wasn't as advertised. We would've been happy to check what you ordered for you and to accept a return of the unit if this wasn't what you wanted. However, we're glad delivery and set up went so smoothly for you and we hope you enjoy your new tech! 😊