12voltplanet.co.uk
Reviews:

304 reviews in the last 12 months6,041 total reviews  

4.89
Excellent

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Top positive review

3 Oct 2023
 Verified review
A very good, reliable, professional service. A long list of various auto electrical items were ordered and they all came quickly (2 working days with Royal Mail), well packed with great attention to detail. Just amazing, every part was clearly identified, helping greatly in seeing what is what, with detailed printed labels on component bags, even bespoke lengths of cable and tubing, neatly coiled, of various sizes all came tagged with labels! Again the despatch note is clearly set out and with mini photos of each item. I could not want more. Many thanks.

Top negative review

20 May 2023
 Verified review
They are fine for vehicle electrics and marine cable, terminals, etc, etc, and for customer service but a selection of better quality marine lighting would be appreciated. I recently purchased two chrome finished LED downlighters which had poor quality chrome plating and were of inferior general quality compared with earlier purchases at similar pricing from marine chandlers.
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Reviews for 12voltplanet.co.uk

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7 Jan 2024
 Verified review

Service

They had what I wanted in stock and delivered ahead of the promised time. What better service?
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Answer by 12voltplanet.co.uk
8 Jan 2024
Thank you for the great feedback, it is much appreciated!
10 Jan 2024
 Verified review
Had what I needed in stock, I ordered and they delivered.
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Answer by 12voltplanet.co.uk
11 Jan 2024
Thank you for taking the time to leave us this great review!
AH
Alan H.
Glasgow
30 Jan 2024
 Verified review
The Items arrived on time and were sensibly packaged.
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Answer by 12voltplanet.co.uk
30 Jan 2024
Thank you for the positive feedback, we really appreciate it!
DY
Danny Y.
St. Helens
31 Jan 2024
 Verified review
Products and service are first class.
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Answer by 12voltplanet.co.uk
1 Feb 2024
Thank you for the great feedback, we really appreciate it!
18 Jan 2024
 Verified review
Received item promptly.
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Answer by 12voltplanet.co.uk
19 Jan 2024
Thank you for the great review Peter!
12 Jan 2024
 Verified review
Just the parts I needed
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Answer by 12voltplanet.co.uk
15 Jan 2024
Thank you for the great review!
28 Jan 2024
 Verified review
Item was as described.
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Answer by 12voltplanet.co.uk
29 Jan 2024
Thank you for the 5 stars!
1 Feb 2024
 Verified review
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Answer by 12voltplanet.co.uk
2 Feb 2024
Thank you for the 5 stars!
1 Feb 2024
 Verified review
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Answer by 12voltplanet.co.uk
2 Feb 2024
Thank you for the 5 stars!
29 Jan 2024
 Verified review
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Answer by 12voltplanet.co.uk
30 Jan 2024
Thank you for the 5 stars!
19 Jan 2024
 Verified review
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Answer by 12voltplanet.co.uk
22 Jan 2024
Thank you for the 5 stars!
8 Jan 2024
 Verified review
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Answer by 12voltplanet.co.uk
16 Jan 2024
Thank you for the 5 stars!
7 Jan 2024
 Verified review
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Answer by 12voltplanet.co.uk
16 Jan 2024
Thank you for the 5 stars!
3 Oct 2023
 Verified review

Great Attention to Detail

A very good, reliable, professional service. A long list of various auto electrical items were ordered and they all came quickly (2 working days with Royal Mail), well packed with great attention to detail. Just amazing, every part was clearly identified, helping greatly in seeing what is what, with detailed printed labels on component bags, even bespoke lengths of cable and tubing, neatly coiled, of various sizes all came tagged with labels! Again the despatch note is clearly set out and with mini photos of each item. I could not want more. Many thanks.
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Answer by 12voltplanet.co.uk
3 Oct 2023
Thank you so much for leaving us this great review!
9 Nov 2023
 Verified review

12volt planet always the best

12volt planet have always provided 1st service for the last 3 years since iv used them. I started my van conversion and have always used them for everything from wire to Victron equipment. They are not only competitively priced but they give you the best service on the phone. If you call with a question they listen and advice. They don’t make you feel rushed one bit and therefore I always order from them as I want to support a business who gives great customer service. Thanks guys. I will use you in the future and will recommend.
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Answer by 12voltplanet.co.uk
9 Nov 2023
Hi Hannah, thank you very much for taking the time to leave us this review. We really appreciate the feedback, it's great to hear!
12 Jun 2023
 Verified review
I purchased the 12v led strip lights to replace old lighting in my campervan. Really pleased with the new lights which are much brighter than the old ones and draw less power. Thank you for the excellent wiring video, which I could not have managed without. Fast delivery, excellent instructions and very smart new lights. Ps image taken before I had replaced the end caps.
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Answer by 12voltplanet.co.uk
13 Jun 2023
Thank you very much for taking the time to leave this review, we are really glad you had a good experience shopping with us and found our videos helpful! Your installation looks great as well!
16 Sept 2023
 Verified review
i liked the speed at which my order arrived the order was placed at 16.50 hrs they close at 17.00hrs next morning i got an e mail confirming order and giving a 2 day to 3 day delivery meaning delivery monday it arrived saturday morning fantastic service will be using again i would fully recomend 12 volt planet
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Answer by 12voltplanet.co.uk
18 Sept 2023
Thank you for taking the time to leave this review Colin, it's great to hear that you had a good experience shopping with us.
8 Jul 2023
 Verified review
First rate customer service, fair to deal with, and excellent postage/return system. Still not sure why the 800w inverter wouldn't start a 200w fridge, but the 1200w version does, so, apart from the lack of understanding and inconvenience, glad I could deal with this company on trying something else.
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Answer by 12voltplanet.co.uk
10 Jul 2023
Thank you for the great review Oliver, glad to hear it is working now!
5 Jun 2023
 Verified review

Poor quality part in my opinion

Having ordered a part it came really quickly fantastic service , unfortunately in my opinion as an electrician it was poor quality but the returns procedure was also fantastic so I would have no hesitation using them again , they didn't manufacture the part so can’t be responsible for its quality
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Answer by 12voltplanet.co.uk
6 Jun 2023
Thank you for taking the time to leave this review and for giving us 5 stars even though the part you ordered was not up to standard. I have passed the details on to our purchasing department and hope that we can source a different unit in the future.
16 May 2023
 Verified review

Quality Products But Excessive P&P

The quality of the products I ordered were excellent, but I did feel that the P&P costs were a smidge exessive - especially given my total spend. Of course, I realise that it was entirely my choice to place an order, but the pre-sales technical support I received was very reassuring.
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Answer by 12voltplanet.co.uk
17 May 2023
Thank you for the feedback Stephen, it is much appreciated. I am glad you received good service from us and hope that you would consider shopping with us again in the future.