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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Price was what I liked.
To improve: information on delovery progress, my shipment wasn't late but was really hard to understand when the product will arrive. At the end, I had to start my product without the product to later learn that if I delayed my trip by 2 hours I could have the product...
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2 days ago
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2 days ago
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Fast. Really fast. No messing about and super quality collections.
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2 days ago
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2 days ago
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Competitive price with very good customer services. Logistic arrangement in delivery was a bit disappointing, which might probably be the problem of the courier selected.
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3 days ago
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Helps with suggestion on suitable boots or shoes use for different terrain. Delivered on time as stated. You can track the delivery. Delivered on time. Easy to return if not happy with the product. Genuine care and integrity on customer service.
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3 days ago
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Panniers
Excellent service - top quality product - super fast delivery with great updates
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3 days ago
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Quick easy to use site
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3 days ago
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good service and no probs
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3 days ago
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Great online shop, could find everything I wanted at a great price too!
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3 days ago
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3 days ago
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3 days ago
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Great service , was kept up to date daily and boots arrived on time
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4 days ago
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I'm a bit worried now because I was looking for brown sandals and your website said brown but the order confirmation said dark red!
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