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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
It’s a shame they use such a rubbish delivery company
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service!
We are always working to get better and optimize our customer service.
Best regards, Alpinetrek.co.uk
25 Dec 2023
Verified review
Took a few days together dispatched but otherwise very happy.
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24 Dec 2023
Verified review
Very slow delivery. Far too many emails. I’ve unsubscribed .. the daily incoming mail is irritating
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service!
Due to christmas there was a higher volume of orders, which led to a longer processing time.
We are sorry you unsubscribed due to a high volume
Best regards, alpinetrek.co.uk
Delivery was delayed and customer service was contacted. More information was provided and the parcel was on its way. Delivered just in time.
It was a different experience than several orders before. It won't stop my using them.again
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Answer by Alpinetrek.co.uk
4 Jan 2024
Thank you for your review!
It's good to hear that we were able to solve your problem and your parcel did arrive just in time.
Best regards, Alpinetrek.co.uk
Very good product range and decent prices overall. Disoatch appears prompt but tracking is a nightmare due to their lack of an intermediate scan which means no tracking is possible until the UK carrier is in possession. Customer service response is really not very good and is off-putting. I'm pleased with my items but once again the delivery part of the process is just too fraught.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback! We are very
sorry that we could not convince you of our service!
Unfortunately, there were massive delays in
shipping within the EU and accordingly a high volume
for us. We're happy to see that you finally received
your parcel and like your items. Sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
18 Dec 2023
Verified review
Why do I have to use Chrome when Edge is based on the same underlying technology and more secure??
And as I've just placed the order how can I rate delivery etc.??
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Answer by Alpinetrek.co.uk
11 Apr 2024
Hello and thank you for your message.
You can certainly leave your review later once you have received your order. Regarding browser compatibility, our online shop is designed to work seamlessly with various internet browsers, including common browsers like Mozilla Firefox, Microsoft Edge and Apple Safari, as well as Google Chrome.
Kind regards, Alpinetrek.co.uk
17 Dec 2023
Verified review
I received my order ( a Christmas gift) but was a bit confused as to when it would arrive. Fortunately it arrived in plenty of time.
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17 Dec 2023
Verified review
Excellent product but rather slow delivery...
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16 Dec 2023
Verified review
They responded to emails which was good but were very slow to dispatch the orders
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
15 Dec 2023
Verified review
Exceptional product
And ultimately this is what counts. Four stars not five because delivery was slower that anticipated, not that I’m in a rush, but if somebody else was ordering for a particular event, the good may not reach them in time.
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