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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Excellent communication regarding my order, which arrived in very good time. Excellent packaging to protect goods and top quality item received, which exceeded my expectations. Limited choice of colour but the exact design of Backpack I wanted and at a very competitive price.
I would thoroughly recommend Alpinetrek and wouldn't hesitate to order from them again! 😍
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3 days ago
Verified review
would prefer end-to-end order tracking
My order took the expected time to arrive, but tracking only starts when the order arrives in the UK. I would prefer that tracking was available end-to-end to give me a better idea of when the order will arrive. In this case, tracking was not available for a few days after I received the email telling me that the order was in the UK.
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21 May 2024
Verified review
Slight delay but overall very happy.
Although there was a delay with delivery, this was a customs issue and out of the control of ALPINETREK, but this wasn't initially made clear to me.
When the parcel eventually arrived it was packaged very well and the product was exactly as I ordered and the price was very competitive against most other retailers of this brand.
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13 May 2024
Verified review
Price was what I liked and to improve
Price was what I liked.
To improve: information on delovery progress, my shipment wasn't late but was really hard to understand when the product will arrive. At the end, I had to start my product without the product to later learn that if I delayed my trip by 2 hours I could have the product...
Great choice of goods. Always very well packaged. Easy to return with quick refund. Always recommend.
One thing I have noticed over a long period of buying from you, is that the delivery company never seems to inform of delivery date and time, so can’t always ensure we will be around.
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10 days ago
Verified review
Great company I fully recommend them.
Ive used this store a couple of times now. Delivery has slightly longer than if I had ordered in the UK but the prices given make up for that. Great customer service and the overall experience has been very positive. I will definitely be using them again for all my future purchases.
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12 May 2024
Verified review
Helps with suggestion on suitable boots or shoes use for different terrain. Delivered on time as stated. You can track the delivery. Delivered on time. Easy to return if not happy with the product. Genuine care and integrity on customer service.
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7 May 2024
Verified review
Hi,
Im from Lithauania.Text will be in Lithuania language.
Pukus komunikavimas,gerai patekta informacija,puikiai padaryta internetinė parduotuvė.Geri prekiniai ženklai. Man viskas patiko.
Ačiū
Arvydas
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13 May 2024
Verified review
Competitive price with very good customer services. Logistic arrangement in delivery was a bit disappointing, which might probably be the problem of the courier selected.
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7 days ago
Verified review
Great selection of interesting outdoor products at most competitive prices.
Purchase through website swift and easy to navigate .
Faultless ag free purchase
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6 May 2024
Verified review
Quick and easy purchase.with the lowest price on the net and with the added bonus of a welcome discount.
Will use Alpine Trek again.
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7 days ago
Verified review
Great service and price backed by Trusted Shopper. This was my first purchase from AlpineTrek, but it definitely won’t be the last.
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11 May 2024
Verified review
I'm a bit worried now because I was looking for brown sandals and your website said brown but the order confirmation said dark red!
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11 May 2024
Verified review
Easy website to navigate & explore. Friendly feeling from the customer care messages. Reassurance from the free protection scheme.
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