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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
27 Mar 2024
Verified review
Delivery to Northern Ireland is unavailable even though you can deliver to UK and Ireland. I would like to place an order but delivery has been refused. This is to do with administration rather than the products on sale.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review!
We're very sorry that your order was cancelled.
Due to Brexit-related developments we are currently unable to
deliver to Northern Ireland, Isle of Man, the Channel Islands
and islands. We are working on a
solution and we hope that we can provide you with our usual
service again as soon as possible.
Best regards, Alpinetrek.co.uk"
25 Mar 2024
Verified review
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
24 Mar 2024
Verified review
Good description of product accuracy in sizes excellent checking out system
Excellent customer experience
Well done !
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
Always a very good 👍 service, good products, good pricing, traceable deliveries. The delivery timings to UK seem a bit slower than previously, but the service is still good and this is an online retailer I trust and do a lot of business with.
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20 Mar 2024
Verified review
Ignored customers and don't work until complaints
The store had done nothing with my order till I tried to cancel it. They refuse because "they already sent it", but somehow the order status changed only after my request, and a tracking number was created after it too. Then again order progress stopped, and only my complain to Trusted (no respond yet) made the store do something with my order. As a result, the order was not delivered on time
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16 Mar 2024
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11 Mar 2024
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Great product range, easy to find the items I wanted and reasonably priced
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10 Mar 2024
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9 Mar 2024
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The only one's
the only people with the tyre's I want and at the best price.
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9 Mar 2024
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7 Mar 2024
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I never received my gloves- over 2 weeks since complaining I still have not had my money returned- this is appalling service
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5 Mar 2024
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1 Mar 2024
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Ordering was easy as we have ordered before. Shoes were an iou gift for last Christmas for grand daughter,
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26 Feb 2024
Verified review
Said parcel dispatched. / weeks later their carrier service had failed to deliver and allegedly returned to sender. On contacting Alpinetrek they gave no explanation at all for this. Seemed really disinterested in tesolving
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25 Feb 2024
Verified review
Easy company to buy from, great communication from them,
Sizing of item is the only downside, I ordered a 2xl jacket that is sadly about the size of a larger - x larger at a push, although in saying that I do understand that’s the manufacturer at fault and not alpinetrek
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