Alpinetrek.co.uk Reviews:
1,760 reviews in the last 12 months50,383 total reviews
Excellent
TrustmarkValid
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
ST
Stuart T.
Chester
11 Jun 2023
Verified review
Good value for the item I wanted. A little unclear as to the location of the business ie: Outside of UK so potential delivery issues exist which is made more problematic by the use of a poor shipping agency (Evri) with useless tracking facilities.
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8 Jun 2023
Verified review
Purchased a patagonia top for over £100. Order complete and expected delivery for birthday present. Two days later I received a PayPal refund. No explanation No item. Still no communication from the company whatsoever. Bought sane item from cotswold outdoors delivered next day and cheaper. Don't waste your time and money
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Answer by Alpinetrek.co.uk
9 Jan 2024
Thank you for the review.
We apologize that the item is out of stock.
Unfortunately, there were only a few pieces left which
sold quickly. Your refund will be issued immediately.
If we can offer any further assistance please contact
us at Alpinetrek.co.uk/contact/
Bergfreunde.eu/contact/ . Best regards, Alpinetrek.co.uk
31 May 2023
Verified review
QuickDraws still haven’t arrived was told 7-9 working days but it’s been nearly 3 weeks
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
JT
Jim T.
Angus
30 May 2023
Verified review
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29 May 2023
Verified review
Shipping took ages and very poor customer support
Took ages to leave their facility and then was never received. Shipping times have been getting slower and slower and now apparently it just never arrives. Customer service was also very sub-par. They have finally opened an investigation into the missing parcel but everyone I spoke with (via email and phone) seemed complaicent and annoyed. I will never use Alpinetrek again. Really disappointing how far they've fallen.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk
28 May 2023
Verified review
Jacket received, well packaged.
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28 May 2023
Verified review
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27 May 2023
Verified review
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Answer by Alpinetrek.co.uk
28 Jul 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
26 May 2023
Verified review
Good website but delivery took much longer than quoted
Good website and items, but actual delivery timescale exceeded what was quoted. Although all goods were in stock, they weren't despatched until the time when they should have been delivered. Delivery then took another 4 working days.
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22 May 2023
Verified review
Super slow delivery
Super, super, super slow delivery. Good prices, yes. But the trade off is that you will wait an ice-age for delivery. Do not order from here if you need your item quickly, these guys are actually a German retailer - not a UK retailer as their .co.uk domain name and English language website would suggest. Best avoided.
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Answer by Alpinetrek.co.uk
4 Aug 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Alpinetrek.co.uk