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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
I was very disappointed to find on the confirmation email that you are experiencing shipping delays as when deciding where to purchase my running shoes you said you had stock.
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11 hours ago
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good security .
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3 days ago
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5 items not delivered. The courier said that alpine trek asked for them to be returned. Courier said they couldn't find the parcels so they should be considered lost. Alpine trek wouldn’t refund so I had to claim back through credit card and PayPal.
One person appeared helpful on the phone, the rest were not interested .
Avoid this company. Too large and automated
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5 days ago
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6 days ago
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6 days ago
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Good range of products and a good price
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7 days ago
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Shorten lead / delivery time
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7 days ago
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8 days ago
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8 days ago
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8 days ago
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I struggled yesterday trying to place this order eventually giving up. This morning I have had a lot better experience and placed the order without any problems. Thank you
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10 days ago
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11 days ago
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It is very difficult to buy something.
Was able to pay from the third try using normal UK cards.
A lot of technical errors.
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12 days ago
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No probs as yet
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25 Apr 2024
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25 Apr 2024
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21 Apr 2024
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek!"
21 Apr 2024
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek!"
20 Apr 2024
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek!"
18 Apr 2024
Verified review
I lost money as I purchased a backpack from you.
You sold me a backpack that wasn't fit for purpose and on which the zips broke on first usage. When I returned it, you charged me an admin fee. So through no fault of my own, I have no backpack and I have lost money because it bought the product from you. What you should have done was given me a full refund and also compensation. I will never use you again and I will also advise my friend not to do so.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We apologize that
the item is not in a good condition. Please fill out the claims form that has been sent to you and return it.
Our colleagues need the form in order to get in touch with the
manufacturer to quickly resolve the issue.
They will keep you updated on everything.
Best regards, Alpinetrek"
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