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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
I like your giving a contact number, like an old fashioned open door policy
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3 days ago
Verified review
Still haven’t received my order, two weeks later than advised!
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4 days ago
Verified review
Not impressed with their customer service.
In the past, I have had excellent service from this company. However, with my current order, it is now 11 days and the package has not arrived with the UK courier company. Although I have written twice to Alpine Trek company all they say is that the package has not yet cleared UK customs and that this can take between 3 to 6 days. It is now nine working days! When I write, all they do is send a repeat statement that it may take 3 to 6 days!!! Not very helpful to say the least.
Order arrived quickly and hassle free. So was the return so far. But I had an issue with the item hence I had to return it. Before sending it back I've contacted customer support who they claim will respond 2-4 working days hoping for an exchange with a non faulty item. No answer so far so I decided to just return it, hoping they won't charge me the £3.99 processing fee for a faulty item.
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6 days ago
Verified review
Still waiting for sleeping bag. I'm sure it's been 3 weeks now
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7 days ago
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Could do better on delivery time
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7 days ago
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8 days ago
Verified review
Competitive price with very good customer services. Logistic arrangement in delivery was a bit disappointing, which might probably be the problem of the courier selected.
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9 days ago
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I'm a bit worried now because I was looking for brown sandals and your website said brown but the order confirmation said dark red!
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10 days ago
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11 days ago
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11 days ago
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Iwas very disapointed to find on the…
I was very disappointed to find on the confirmation email that you are experiencing shipping delays as when deciding where to purchase my running shoes you said you had stock.
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12 days ago
Verified review
good security .
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7 May 2024
Verified review
5 items not delivered. The courier said that alpine trek asked for them to be returned. Courier said they couldn't find the parcels so they should be considered lost. Alpine trek wouldn’t refund so I had to claim back through credit card and PayPal.
One person appeared helpful on the phone, the rest were not interested .
Avoid this company. Too large and automated
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