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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Still waiting for sleeping bag. I'm sure it's been 3 weeks now
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13 hours ago
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Could do better on delivery time
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19 hours ago
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2 days ago
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Competitive price with very good customer services. Logistic arrangement in delivery was a bit disappointing, which might probably be the problem of the courier selected.
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4 days ago
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I'm a bit worried now because I was looking for brown sandals and your website said brown but the order confirmation said dark red!
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4 days ago
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5 days ago
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6 days ago
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Iwas very disapointed to find on the…
I was very disappointed to find on the confirmation email that you are experiencing shipping delays as when deciding where to purchase my running shoes you said you had stock.
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6 days ago
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good security .
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8 days ago
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5 items not delivered. The courier said that alpine trek asked for them to be returned. Courier said they couldn't find the parcels so they should be considered lost. Alpine trek wouldn’t refund so I had to claim back through credit card and PayPal.
One person appeared helpful on the phone, the rest were not interested .
Avoid this company. Too large and automated
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10 days ago
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11 days ago
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11 days ago
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Good range of products and a good price
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11 days ago
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12 days ago
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Shorten lead / delivery time
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12 days ago
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13 days ago
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13 days ago
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13 days ago
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I struggled yesterday trying to place this order eventually giving up. This morning I have had a lot better experience and placed the order without any problems. Thank you
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