Alpinetrek.co.uk Reviews:
1,763 reviews in the last 12 months50,368 total reviews
Excellent
TrustmarkValid
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
18 Jan 2024
Verified review
We haven’t received our items….i had a…
We haven’t received our items….i had a bad feeling about this company …i am handing over to my credit card dispute team.
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Answer by Alpinetrek.co.uk
19 Jan 2024
Hello and thank you for your review!
We are very sorry that your parcel went missing!
As i can see, our customer service is already working on a soulution for your problem.
Best regards, Alpinetrek.co.uk
16 Jan 2024
Verified review
Awful customer service
Asked about a return I've sent back with proof of delivery & they used every excuse not to refund & now not replying to emails
Would not recommend or ever use again
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Answer by Alpinetrek.co.uk
18 Jan 2024
Hello and thank you for your review!
As we can see you already found an solution with our customer service. We are very happy that everything is taken care of now!
Best regards, Alpinetrek.co.uk
15 Jan 2024
Verified review
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Answer by Alpinetrek.co.uk
18 Jan 2024
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
15 Jan 2024
Verified review
Non existent returns
Avoid at all costs
Posted a return waited over 3 weeks nothing provided there postage receipt & royal mail tracking stating delivered
Saying can't issue refund as no receipt for delivery even though tracking states delivered, absolute joke customer services
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Answer by Alpinetrek.co.uk
18 Jan 2024
Hello and thank you for your review!
As we can see you already found an solution with our customer service. We are very happy that everything is taken care of now!
Best regards, Alpinetrek.co.uk
7 Jan 2024
Verified review
2 attempts to get an order, both messed up by Alpine trek, then the items went out of stock and I missed the savings opportunity.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you fpr your review!
We are very sorry for all the inconvenience!
But as I can see, you already solved this problem with our customer service.
Best regards, Alpinetrek.co.uk
7 Jan 2024
Verified review
I placed order on 12 Dec 2023. So far, nothing received. Not even a notification. Is this a scam?
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your review!
As i can see we sent you an Email on 19th of December, in which we clarified why your order was cancelled.
We didnt recieve an answer, but we hope it did reach you and you were able to read it.
Best regards, Alpinetrek.co.uk
28 Dec 2023
Verified review
It said free shipping but charged me!
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Answer by Alpinetrek.co.uk
19 Jan 2024
Hello and thank you for your rewiev! We regret any confusion regarding the shipping costs. We would like to direct you to www.alpinetrek.co.uk/delivery-and-payment/ Here you will find all relevant information about shipping. The conditions for free shipping apply on orders with a total value over GBP 75.
We appreciate your understanding.
Best regards,
Alpinetrek.co.uk
28 Dec 2023
Verified review
Had the website indicated the goods would be coming from Germay I wouldn't have ordered so close to Christmas. It also didn't help that I was given misleading updates about delivery the last of which from "Thomas" on the 21st December said the goods would arrive next day yet I've just received the package a week later on the 28th - too late for my daughter in law's Christmas present.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your rating! We are very
sorry that we could not convince you of our service!
Unfortunately, there were massive delays in
shipping within the EU and accordingly a high
volume for us. Sorry that you had to wait longer
for an email reply. Best regards, Alpinetrek.co.uk
28 Dec 2023
Verified review
Already communicated on poor service by e mail, not specifically answered!
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry for the inconvenience. Due to christmas, we were not able to answer every email in time. We are constantly working to improve ourselves and ask for your understanding.
Best regards, Alpinetrek.co.uk
26 Dec 2023
Verified review
It’s a shame they use such a rubbish delivery company
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service!
We are always working to get better and optimize our customer service.
Best regards, Alpinetrek.co.uk
24 Dec 2023
Verified review
Very slow delivery. Far too many emails. I’ve unsubscribed .. the daily incoming mail is irritating
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service!
Due to christmas there was a higher volume of orders, which led to a longer processing time.
We are sorry you unsubscribed due to a high volume
Best regards, alpinetrek.co.uk
MA
Martin A.
Lancaster
23 Dec 2023
Verified review
Delayed
Delivery was delayed and customer service was contacted. More information was provided and the parcel was on its way. Delivered just in time.
It was a different experience than several orders before. It won't stop my using them.again
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Answer by Alpinetrek.co.uk
4 Jan 2024
Thank you for your review!
It's good to hear that we were able to solve your problem and your parcel did arrive just in time.
Best regards, Alpinetrek.co.uk
23 Dec 2023
Verified review
The item has not turned up
Would never use again
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
As we can see there was no problem wiht our parcel while we processd it, so we shipped it. We hope it did arrive by now and apologize for any inconvenience.
Best regards, Alpinetrek.co.uk
21 Dec 2023
Verified review
Communication appaling 4 days to reply.
Postage not a lot better, sorry youv’e lost my custom
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your review!
Unfortunatly there was a higher volume of orders in Christmas time, which caused our service to be a little slower than usual. We are very sorry for the inconvenience.
Best regards, Alpinetrek.co.uk
21 Dec 2023
Verified review
Nothing recieved, not contactable.
Made an order for 1 pair of boots and 1 pair of socks 12 days ago, the courier hasnt received the parcel, I have had no response from their email contact, their phone contact hangs up on each try. I'm not able to cancel the order. Therefore I am down nearly £200 with nothing to show for it. Not great business in my opinion.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello an thank you for your feedback!
As we can see our customer service did answer your email. Nevertheless we want to apologize for the inconvenience. Please contact us again if you need any more help.
Best regards, Alpinetrek.co.uk
JW
John W.
Stoke on Trent
19 Dec 2023
Verified review
Good product range, poor customer service.
Very good product range and decent prices overall. Disoatch appears prompt but tracking is a nightmare due to their lack of an intermediate scan which means no tracking is possible until the UK carrier is in possession. Customer service response is really not very good and is off-putting. I'm pleased with my items but once again the delivery part of the process is just too fraught.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback! We are very
sorry that we could not convince you of our service!
Unfortunately, there were massive delays in
shipping within the EU and accordingly a high volume
for us. We're happy to see that you finally received
your parcel and like your items. Sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
19 Dec 2023
Verified review
Fail to send voucher
Send the discount vouchers that you blatantly advertise, on your website for signing up to your newsletter. Won't use again...
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Answer by Alpinetrek.co.uk
19 Jan 2024
Thank you for the review. We understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and they have offered a solution for you. We appreciate your patience and understanding. Please do contact us at Alpinetrek.co.uk/contact/ if you have further questions. Best regards,
Alpinetrek.co.uk
18 Dec 2023
Verified review
Absolutely useless. I placed an order on 27 November. 10 days later, I chased the company to ask where it was. It was then posted. 10 days later, I chased again to ask where it was. The company emailed me to say they had cancelled the order and would refund my money; they blamed delivery issues, but then the obvious thing to do would have been to email me and resend the package.
As far as I am concerned, the company has used my money for 20 days as free banking and messed up my Christmas presents.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Unfortunately, a technical mistake occured during the
shipping of your order and your parcel couldn’t be shipped.
We apologize for not being able to deliver your
parcel and fully appreciate how disappointing this is.
Meanwhile a refund has been issued. If you require any
further information or assistance, do not hesitate to
contact our customer service at Alpinetrek.co.uk/contact/
Bergfreunde.eu/contact/ .
Kind regards, Alpinetrek.co.uk
18 Dec 2023
Verified review
Why do I have to use Chrome when Edge is based on the same underlying technology and more secure??
And as I've just placed the order how can I rate delivery etc.??
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Answer by Alpinetrek.co.uk
11 Apr 2024
Hello and thank you for your message.
You can certainly leave your review later once you have received your order. Regarding browser compatibility, our online shop is designed to work seamlessly with various internet browsers, including common browsers like Mozilla Firefox, Microsoft Edge and Apple Safari, as well as Google Chrome.
Kind regards, Alpinetrek.co.uk
16 Dec 2023
Verified review
They responded to emails which was good but were very slow to dispatch the orders
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk