Alpinetrek.co.uk

Reviews:

I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.

I ordered this sleeping bag which was advertised at £231 at the time of ordering it. It said delivery would be 8 to 10 days. 10 days past and no sleeping bag. I contacted alpinetrek to be told due to low stock my order was cancelled and i would be refunded. I went straight back on the website the same day and it was still in stock..but now for an increased price! This is one customer who feels completely let down !!! Extremely poor service!!!

Item wasn't delivered as they use Evri, who said I wasn't in 3 days in a row when they never even attempted delivery. I waited inside every day for this parcel and took time off. AlpineTrek wouldn't resend the item or use another courier. The person I spoke to on the phone was rude and hung up on me saying "I was not asking him questions, only making statements and he didn't need to respond to statements." Only offering delivery by Evri (and not even stating that is the courier company) is just poor service. Obviously, this is mostly Evri's fault, AlpineTrek did send the item after all (well eventually, it took 5 days to dispatch), but they chose to use a cheap and unreliable courier and the customer service was poor. Prices are good, but I guess you get what you pay for (or don't, in my case)

An absolute sham of a company I've been waiting for a delivery for over two weeks. I need my boots for a hiking trip on the 12th of August. The customer service is disgusting. Ive phoned them 3 times the man is unhelpful and very rude. Do not order anything from this company. Before I made the order it says nothing about delayed delivery times. It only tells you this till after the confirmation email. It's an absolute joke. And now I'm £206 out of pocket. And now I've got buy different boots for my trip

I would not recommend them unless you really need save pennies and have a lot of patience. - Extremely long delivery time, I've waited 3 weeks and the product still has not been dispatched. It may arrive next week, still no fixed date given for delivery, so I'm just praying it arrives soon. - Poor communication, I had to contact customer service to get an update and to find out what the delay was. - Insincere, no apology, customer care could've been better. - Okay value, it's just cost me time

Took ages to leave their facility and then was never received. Shipping times have been getting slower and slower and now apparently it just never arrives. Customer service was also very sub-par. They have finally opened an investigation into the missing parcel but everyone I spoke with (via email and phone) seemed complaicent and annoyed. I will never use Alpinetrek again. Really disappointing how far they've fallen.

I placed an order with AlpineTrek and received an order confirmation but they never took the payment. I emailed them a couple of days after the order was placed and asked where my order was. As I didn't receive a response and the payment hadnt gone through i purchased the items from another supplier. A few days after I received a response from Alpine Trek saying that they had finally processed the order and they took payment. I placed the order 27.11.23 and still have not received my order. Alpine Trek does not have prepaid returns so when the items finally arrive I will need to send them back. I would appreciate a prepaid returns label due to the poor service received and the long delay in processing the order as I ordered them from an alternative supplier who delivered within a day or two and no longer require the items. I did email a few times asking for the order to be cancelled as there was such a long delay but was told that this was not an option as the order had already been disptached. As i said I am still waiting for the goods to arrive

I ordered a helmet to the Uk around the 20th of August, roughly three days later I recieved a notification informing me my item would be delivered in 1 to 2 days. Three or four days later my item hadn't arrived so I checked the tracking info. Evri said the item was bigger than they were expecting and would be delivered soon. I checked periodically over the next week or so on evri's site and there were no updates, so I requested a call back through the help section. They never did contact me. Around the 2nd of September I contacted alpinetrek.co.uk for an update on my order. A few days later on the 5th I recieved a reply stating there was an issue with the delivery (that was in no part my fault) and the item had been returned I was due a refund and I had to purchase the item again. No effort was made to communicate what was happening at any point in this farcical process.

You're way too slow to get orders out and whatever shipping you use is not quick enough I'm afraid. When people pay money online for an item in 2023, they expect their stuff quickly. I ordered an item (the same day as my order with you) from a TikTok shop in China and they were here last week. Basically I don't believe you dispatched my item when you said you did. Because it makes no sense how Evri is STILL just expecting the item. They haven't even got it yet? You're only in Germany, that's not Mars. Then emailing you to query this and not receiving a reply. How busy can your company be?! Amazon has better customer service for crying out loud. I am leaving the county at the end of this week and I will not be returning to this address ever again. I specifically bought the sandals for my trip so I will be extremely annoyed if the item does not arrive before I leave.

Made an order for 2 Ortovox brand shirts for my wife…. 5 minutes after ordering- I sent a email requesting to change short sleeve to long sleeve…. Same size, same colors, or simply cancel my order and I would create a new order with the correct long sleeve shirts for my wife)!! I recieved a silly responce saying: Sorry but incredibly the department taking the order generated it extremely quick… and responded to me , No sorry, you may not ask for a long sleeve. So….. I’m glad this trusted shops had my back because I then ordered 2 long sleeve shirts and recieved them yesterday- today , I am still waiting for the original package- which I have not yet received or any communication from Alpinist UK store… then just yesterday , I recieved a message from Trusted Shops that finally- a promised FULL REFUND is on the way!!! So NO- I DO NOT RECOMMEND Alpinist uk

Beware - they send used and returned items and call it NEW I ordered an elbow support sleeve for my tennis elbow from them - it was advertised as NEW - after almost a week it was delivered - upon opening the package the item was in an unsealed torn box and with the elbow sleeve in a used form like a sock turned inside out When I raised it with AlpineTrek email support they openly accepted that they have sent customer returned items to me - and asked me to pay for returning the item!! Surprised with this interaction when I called the support number - the same lady just said this is not unusual and I should just return the item. She kept arguing that it was not used even though I got it in an broken box and with the item turned in like a sock I will not be ordering from them again

I ordered some blue goggles 27th November which took 13 days to arrive. When I opened the package you had sent the wrong item, you had sent yellow ones. I have tried 6 times to phone but my calls keep getting cut off. I have sent an email but have had no response that makes any sense. It is now too late for you to send me the correct goggles before Christmas as your postage takes too long so I have requested a full refund for the incorrect item you sent out including refund of postage and also asked how I can send the incorrect item back also without having to pay postage as I don’t want to pay postage either way for an item I did not order. Very unhappy and frustrated with lack of customer service.

Ordered a pair of boots on the 18th August. Dispatched the following Monday. We are now ten days later. The problem, as other review suggest, is the use of Everi, the disaster and black hole formally know as Hermes. They are beyond dreadful and incompetent. My package had delivery attempted to the wrong location once (a blank photo taken) and then a non delivery two days later. Redirected the package to a local shop where it claimed to be both arrived and in transit, Tracking number now brings up nothing. Almost certainly a three figure sum lost in a dispute between a German company and an incompetant delivery firm. Obviously works for some but too risky and too long lead times in the real world.

Placed an order 17 days ago. After more than 2 weeks waiting, the parcel still didn't clear the customs. I asked for a cancellation and a refund, and I am now told I need to wait for the parcel to arrive (Hell knows when that will happen!) and only then to refuse the delivery or accept it, and resend it back for refund. Beyond the expecting time, in both cases, I would have to wait up to 21 extra days for the parcel to get back to them, and on top of that, to be charged extra fee for processing the returning. This is probably the worst delivery service and customer support I've ever come across! Just don't bother ordering from the UK website

Item ordered was poorly packaged (item arrived loose rattling around inside a box with no protection), which resulted in the item being damaged in transit. Both hinges on the carry case for the gas cooker were broken off. This meant the storage case was useless. I reported this immediately and they were slow to respond. They did not offer to exchange the item, only for me to keep the item for a discount of a measly 10%! Or to return the item for a refund. I obviously will now have to return the item, so now will be left with no item after a load of problems!!!! Not happy.

This has been by far and away the worst mail order experience I have ever had. Having ordered some walking shoes a message then appears saying the company is experiencing delays. If this was known in advance I would not have ordered!! Upon contacting the company five times I have been told that they would look into what is happening and promised they would get back to me but they haven’t. Alpine Trek have however been capable of processing my payment but can’t seem to process an order or refund. Have I been scammed? Please be wary!

Good products good prices, HOWEVER Couple of days to get to me massive delays in getting refunds the two times should be the same. If you can sell it quickly you should refund it quickly. 'Thank you for your email! I am sorry your return hasn’t been processed yet. Due to post-Brexit customs clearance in Bury St Edmunds, it will take 5-21 days to process your return. You can check whether your parcel has arrived successfully at our customs export centre in Bury St Edmunds by using the tracking number on your postal receipt.'

Absolutely useless. I placed an order on 27 November. 10 days later, I chased the company to ask where it was. It was then posted. 10 days later, I chased again to ask where it was. The company emailed me to say they had cancelled the order and would refund my money; they blamed delivery issues, but then the obvious thing to do would have been to email me and resend the package. As far as I am concerned, the company has used my money for 20 days as free banking and messed up my Christmas presents.

While Alpine Trek as a company seems fine, the use of Evri as a delivery agent will make me think twice before ordering from Alpine Trek again. My last 2 orders have both been delivered to a nearby hotel even although we were in at the time. The local hotel is on winter hours and so it was difficult to get the parcel from them. Evri are the only delivery company that seems incapable of delivering to my house so while they're the delivery agent I won't be ordering from Alpine Trek again.