Alpinetrek.co.uk Reviews:
1,753 reviews in the last 12 months50,307 total reviews
Excellent
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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
13 Feb 2024
Verified review
Item didn’t arrive.
Comunication suggested arriving next day.
Telephone conversation with ‘customer support’ very unhelpful, bordering on rude.
A long wait for nothing.
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28 Feb 2024
Verified review
Could be a lot better
1. Packaging is very wasteful - unnecessary double walled boxes that when opened are very hard to reuse. Awful design.
2. Products ought to have country of manufacture clearly stated. Many companies make a big ting about recycled materials (great) BUT manufacture in China where exploitation of workers and human rights abuses are appalling.
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2 Feb 2024
Verified review
Unfortunately due to the late delivery and the size being unusually small for a medium. I had to return it and pay more as the discount was no-longer valid. So costing me £9 more plus a possible return cost?
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AG
Anne G.
Leamington Spa
25 Feb 2024
Verified review
Ordered thinking this is a uk company then find out item coming from Germany.
Long delivery time
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16 Feb 2024
Verified review
Not received
Should have arrived last week stil not delivered
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4 Feb 2024
Verified review
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30 Jan 2024
Verified review
I ordered a pair of trousers. Evri were the courier. They were initially 'out for delivery' then they were held up because they were 'too big to deliver'. I contacted Support and they requested Evri to return the goods to them stating that they would make the refund when they arrived back. After 17 days of waiting (more than a month since placing my order) I have not received by refund. Why must I wait for you to receive the goods back?! process the refund.
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24 Jan 2024
Verified review
Slow delivery,lack of communication, poor delivery company
I purchased some boots from a co.uk website thinking it was shipped uk, it was not. Then o the site it said I think 4-6 days delivery. It was dispatched after 2 days then was told 4-6 days, the response time is slow ie. 4 days. The order was placed on the 10th of Jan....it is now the 24th and still not had them....have been contacting the delivery company due lack of communication from alpine and
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27 Jan 2024
Verified review
£5 off offer was made on site in return for receiving sales promotion material but then not incorporated into the sale. Will affect future searches and transactions adversely.
btw what is the point in asking my assessment of delivery, product quality, etc on next page when I've only just ordered and level of service is still in the future.
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15 Jan 2024
Verified review
Non existent returns
Avoid at all costs
Posted a return waited over 3 weeks nothing provided there postage receipt & royal mail tracking stating delivered
Saying can't issue refund as no receipt for delivery even though tracking states delivered, absolute joke customer services
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Answer by Alpinetrek.co.uk
18 Jan 2024
Hello and thank you for your review!
As we can see you already found an solution with our customer service. We are very happy that everything is taken care of now!
Best regards, Alpinetrek.co.uk
16 Jan 2024
Verified review
Awful customer service
Asked about a return I've sent back with proof of delivery & they used every excuse not to refund & now not replying to emails
Would not recommend or ever use again
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Answer by Alpinetrek.co.uk
18 Jan 2024
Hello and thank you for your review!
As we can see you already found an solution with our customer service. We are very happy that everything is taken care of now!
Best regards, Alpinetrek.co.uk
19 Jan 2024
Verified review
Can't enter discount code
A 10% discount code is available on the website, WINTER24 and the advice is that you are prompted to enter the code upon payment, there was nowhere to enter the code
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Answer by Alpinetrek.co.uk
30 Jan 2024
Hello and thank you for your feedback!
We're sorry that your experience with the ordering process in our shop did't meet your expectations. We can understand the difficulties with the discount code. If you are still interested or need help, please contact us at Alpinetrek.co.uk/contact/.
Best regards, Alpinetrek.co.uk
1 Feb 2024
Verified review
Products too slow to arrive. Charged for restocking returns that do not fit - two charges for one order. This is not working for customer or vendor.
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KC
Kaz C.
Cambridge
29 Jan 2024
Verified review
Customer service was good however....
Customer service was good, however delivery takes too long and no reason why 2nd order got here before the first when it was ordered day later !
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Answer by Alpinetrek.co.uk
30 Jan 2024
Hello and thank you for your feedback!
We're sorry to hear that you had difficulties with the delivery of your order. We're happy to see that you have finally received your order and that you're satisfied with our customer service.
Best regards, Alpinetrek.co.uk
7 Jan 2024
Verified review
2 attempts to get an order, both messed up by Alpine trek, then the items went out of stock and I missed the savings opportunity.
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you fpr your review!
We are very sorry for all the inconvenience!
But as I can see, you already solved this problem with our customer service.
Best regards, Alpinetrek.co.uk
18 Jan 2024
Verified review
We haven’t received our items….i had a…
We haven’t received our items….i had a bad feeling about this company …i am handing over to my credit card dispute team.
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Answer by Alpinetrek.co.uk
19 Jan 2024
Hello and thank you for your review!
We are very sorry that your parcel went missing!
As i can see, our customer service is already working on a soulution for your problem.
Best regards, Alpinetrek.co.uk
7 Jan 2024
Verified review
I placed order on 12 Dec 2023. So far, nothing received. Not even a notification. Is this a scam?
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Answer by Alpinetrek.co.uk
9 Jan 2024
Hello and thank you for your review!
As i can see we sent you an Email on 19th of December, in which we clarified why your order was cancelled.
We didnt recieve an answer, but we hope it did reach you and you were able to read it.
Best regards, Alpinetrek.co.uk
28 Jan 2024
Verified review
Poor communication poor dispatch and and delivery time. Parcl left out in the rain.
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30 Jan 2024
Verified review
Displaying items they don't have in stock then having to get a refund
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25 Jan 2024
Verified review
Still awaiting refund.
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