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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Still haven’t received my order, two weeks later than advised!
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2 days ago
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5 days ago
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Still waiting for sleeping bag. I'm sure it's been 3 weeks now
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10 days ago
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Iwas very disapointed to find on the…
I was very disappointed to find on the confirmation email that you are experiencing shipping delays as when deciding where to purchase my running shoes you said you had stock.
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12 days ago
Verified review
5 items not delivered. The courier said that alpine trek asked for them to be returned. Courier said they couldn't find the parcels so they should be considered lost. Alpine trek wouldn’t refund so I had to claim back through credit card and PayPal.
One person appeared helpful on the phone, the rest were not interested .
Avoid this company. Too large and automated
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4 May 2024
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4 May 2024
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2 May 2024
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29 Apr 2024
Verified review
It is very difficult to buy something.
Was able to pay from the third try using normal UK cards.
A lot of technical errors.
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28 Apr 2024
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Never got my £5 discount I was promised.
Never got my £5 discount I was promised.
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25 Apr 2024
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18 Apr 2024
Verified review
I lost money as I purchased a backpack from you.
You sold me a backpack that wasn't fit for purpose and on which the zips broke on first usage. When I returned it, you charged me an admin fee. So through no fault of my own, I have no backpack and I have lost money because it bought the product from you. What you should have done was given me a full refund and also compensation. I will never use you again and I will also advise my friend not to do so.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We apologize that
the item is not in a good condition. Please fill out the claims form that has been sent to you and return it.
Our colleagues need the form in order to get in touch with the
manufacturer to quickly resolve the issue.
They will keep you updated on everything.
Best regards, Alpinetrek"
17 Apr 2024
Verified review
5 years after Brexit still can’t deliver to Northern Ireland - UK or special
EU zone within Ireland - sorry to say have tried to order from you on 5 occasions during that time online - which is accepted and paid it then without explanation cancelled then refunded
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review!
We're very sorry that your order was cancelled.
Due to Brexit-related developments we are currently unable to
deliver to Northern Ireland, Isle of Man, the Channel Islands
and islands. We are working on a
solution and we hope that we can provide you with our usual
service again as soon as possible.
Best regards, Alpinetrek.co.uk"
13 Apr 2024
Verified review
Take note of customer orders and send me correct sized requested and not the alternative!
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for the review. Our apologies that you did not receive the item you ordered. This shouldn’t be happening. If you are still interested in the item or need help returning the item you received, please contact us at Alpinetrek.co.uk/contact/
Best regards, Alpinetrekt.co.uk"
12 Apr 2024
Verified review
Non delivery
Haven’t received my order yet after email on April 5th saying it would be delivered in1/2 days and I was charged on April 2nd
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Answer by Alpinetrek.co.uk
17 Apr 2024
Hello and thank you for your review! We understand how annoying the situation is. Please contact us via Bergfreunde.de/kontakt/ so that we can find a solution for you.
Best regards, Bergfreunde.de
9 Apr 2024
Verified review
I’m still waiting for my order
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk"
7 Apr 2024
Verified review
I'm happy with my order however it took ages to arrive. Hence my low rating.
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Answer by Alpinetrek.co.uk
17 Apr 2024
Hello and thank you for your review!
Please excuse the delivery delay
delayed a bit. The reason for this was a
high volume of our shipping service provider.
Best regards, Bergfreunde.de
6 Apr 2024
Verified review
Company just recalls parcels before delivery and no refund !! Do not touch
WARNING Failed to deliver 5 parcels the company just recalled them. So far no refund, I am about £2000 out of pocket. They have apparently recalled them so they know and can see by the tracking they are in the way back but say they cannot refund.
The help people are totally disinterested and don’t even seem to try to grasp what the problem is. I have asked how to escalate complaint and again no help.
So actually letting parcels be delivered without recalling them would be a start, looking at problems and faster refunds. I wouldn’t deal with them
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4 Apr 2024
Verified review
Had to order 4 times before it went through due to multiple system failures. Having to enter security 5 times with flakey systems pisses me off. The user experience has seriously gone backwards in the past 2 years. I now think of you as real time wasters who don't care
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Hello and thank you for your feedback! We're
sorry that your experiences with our shop didn't
meet your expectations.
Please do not hesitate to get in touch with us if you need any assistance alpinetrek.co.uk/contact/
We are constantly
working on the optimization.
Best regards, Alpinetrek.co.uk"
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