Alpinetrek.co.uk Reviews:
1,763 reviews in the last 12 months50,368 total reviews
Excellent
TrustmarkValid
Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
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Top negative review
1 Sept 2023
Verified review
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
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Reviews for Alpinetrek.co.uk
20 Mar 2024
Verified review
Ignored customers and don't work until complaints
The store had done nothing with my order till I tried to cancel it. They refuse because "they already sent it", but somehow the order status changed only after my request, and a tracking number was created after it too. Then again order progress stopped, and only my complain to Trusted (no respond yet) made the store do something with my order. As a result, the order was not delivered on time
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7 Mar 2024
Verified review
I never received my gloves- over 2 weeks since complaining I still have not had my money returned- this is appalling service
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29 Feb 2024
Verified review
An absolute nightmare returning anything. Used to purchase regularly from Alpine Trek and had thought they were a UK company but recently bought some over trousers for my partner for her Christmas. They were a little small so returned them and ordered two other pairs to try. I then had to chase the refund for the first pair I’d returned and customer service replies weren’t exactly helpful, I was then concerned about returning the second pair as I was struggling to get a refund for the first return. Everything was having to go through customs before refunds were issued. Has put me off purchasing again, which is a pitty.
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28 Feb 2024
Verified review
Could be a lot better
1. Packaging is very wasteful - unnecessary double walled boxes that when opened are very hard to reuse. Awful design.
2. Products ought to have country of manufacture clearly stated. Many companies make a big ting about recycled materials (great) BUT manufacture in China where exploitation of workers and human rights abuses are appalling.
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26 Feb 2024
Verified review
Said parcel dispatched. / weeks later their carrier service had failed to deliver and allegedly returned to sender. On contacting Alpinetrek they gave no explanation at all for this. Seemed really disinterested in tesolving
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AG
Anne G.
Leamington Spa
25 Feb 2024
Verified review
Ordered thinking this is a uk company then find out item coming from Germany.
Long delivery time
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16 Feb 2024
Verified review
Not received
Should have arrived last week stil not delivered
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13 Feb 2024
Verified review
Item didn’t arrive.
Comunication suggested arriving next day.
Telephone conversation with ‘customer support’ very unhelpful, bordering on rude.
A long wait for nothing.
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4 Feb 2024
Verified review
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2 Feb 2024
Verified review
Unfortunately due to the late delivery and the size being unusually small for a medium. I had to return it and pay more as the discount was no-longer valid. So costing me £9 more plus a possible return cost?
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2 Feb 2024
Verified review
Difficult returns process
Even though the return carrier's tracing confirmed that the return had been received by Alpinetrek's UK distributor, they continued to resist processing the repayment for several days insisting that I provide a non-existed email from the carrier. A week after they received the return a different member of staff acknowledged receipt and processed the repayment. This wasted a lot of my time arguing with the first member of staff.
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1 Feb 2024
Verified review
Products too slow to arrive. Charged for restocking returns that do not fit - two charges for one order. This is not working for customer or vendor.
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30 Jan 2024
Verified review
I ordered a pair of trousers. Evri were the courier. They were initially 'out for delivery' then they were held up because they were 'too big to deliver'. I contacted Support and they requested Evri to return the goods to them stating that they would make the refund when they arrived back. After 17 days of waiting (more than a month since placing my order) I have not received by refund. Why must I wait for you to receive the goods back?! process the refund.
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30 Jan 2024
Verified review
Displaying items they don't have in stock then having to get a refund
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KC
Kaz C.
Cambridge
29 Jan 2024
Verified review
Customer service was good however....
Customer service was good, however delivery takes too long and no reason why 2nd order got here before the first when it was ordered day later !
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Answer by Alpinetrek.co.uk
30 Jan 2024
Hello and thank you for your feedback!
We're sorry to hear that you had difficulties with the delivery of your order. We're happy to see that you have finally received your order and that you're satisfied with our customer service.
Best regards, Alpinetrek.co.uk
28 Jan 2024
Verified review
Poor communication poor dispatch and and delivery time. Parcl left out in the rain.
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27 Jan 2024
Verified review
£5 off offer was made on site in return for receiving sales promotion material but then not incorporated into the sale. Will affect future searches and transactions adversely.
btw what is the point in asking my assessment of delivery, product quality, etc on next page when I've only just ordered and level of service is still in the future.
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25 Jan 2024
Verified review
Still awaiting refund.
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24 Jan 2024
Verified review
Slow delivery,lack of communication, poor delivery company
I purchased some boots from a co.uk website thinking it was shipped uk, it was not. Then o the site it said I think 4-6 days delivery. It was dispatched after 2 days then was told 4-6 days, the response time is slow ie. 4 days. The order was placed on the 10th of Jan....it is now the 24th and still not had them....have been contacting the delivery company due lack of communication from alpine and
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19 Jan 2024
Verified review
Can't enter discount code
A 10% discount code is available on the website, WINTER24 and the advice is that you are prompted to enter the code upon payment, there was nowhere to enter the code
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Answer by Alpinetrek.co.uk
30 Jan 2024
Hello and thank you for your feedback!
We're sorry that your experience with the ordering process in our shop did't meet your expectations. We can understand the difficulties with the discount code. If you are still interested or need help, please contact us at Alpinetrek.co.uk/contact/.
Best regards, Alpinetrek.co.uk