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Top positive review
21 Jun 2023
Verified review
Prices and availability are often the best for some of the brands that I like, so this isn’t my first time using Alpinetrek.
On this occasion I bought and returned some shoes as they were a little tighter than expected, however the refund was issued without and problems and I ordered another size.
They’re a little slow and I suppose my only complaint would be that they use a ‘co.uk’ address when goods are actually shipped from Central Europe. Yes, the expected shipping time IS stated so they’re not doing anything wrong but one of the main reasons that people choose to buy from ‘co.uk’ sites is that they assume shipping will be swift. I feel that it’s a little misleading.
They also exclusively use EVRI. Thankfully my experience this time was positive and I appear to have a a good local driver but I would never choose a site using Evri if I could find the same product for a competitive price elsewhere, it’s not worth the risk
I returned vidda pro trousers, I printed off the label they provided, it was collected by royalmail. I have tracking data and screenshots I gave them to show the package was picked up and delivered to their UK depot. The package now appears to be lost in the system, and I have no received a refund after waiting a month. Very disappointed. I couldnt recommend this retailer, first time shopping online in 20 years I have run into such an issue. Avoid.
Alpine Trek are a great company, who pay all of the custom fees and VAT when posting overseas. Most companies do not offer this great service. Thank you so much!!!
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
14 Apr 2024
Verified review
Brilliant coat I ordered came within days
Exactly what I seen on the website
Very impressed with this company
Can’t wait to wear next winter
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Have fun with your new coat!
Best regards, Alpinetrek.co.uk"
27 Mar 2024
Verified review
Great service and communication. Super price for Smith goggles which I had been searching for. Good delivery timescale to the UK. Recommended.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
5 Apr 2024
Verified review
all products have been of good quality at good prices with no problems with payments, refunds or delivery, customer service is good
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
8 Apr 2024
Verified review
Always good service…
Nice that they don’t impose extra charges to post to the Scottish Highlands … unlike some uk based suppliers…
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
12 Apr 2024
Verified review
Good value for money, well packaged and arrived in promised time window. Good quality product at a competitive price.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
18 Mar 2024
Verified review
Easy to browse. Great offers. Interesting insights into the products. These isn't anything I can think of to improve.
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30 Mar 2024
Verified review
It was so easy, and you were much cheaper than elsewhere.....plus I received another £5 off for signing up.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
13 Apr 2024
Verified review
Nice array of different options; friendly site; interesting involvement in trecking & climbing programmes.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
9 Apr 2024
Verified review
Andrew saw me through the whole process of. Ordering on phone what a fantastic helpful guy!! Regards julie
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23 Mar 2024
Verified review
excellent service. updates on delivery . phone number and e mail available on e mails in case of problems
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Please do not hesitate to contact us if you need any assistance. Our colleagues in customer service are always happy to help.
Best regards, Alpinetrek.co.uk"
12 Apr 2024
Verified review
There was a problem with delivery of my product, alpinetrek were incredibly helpful in resolving it
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
26 Mar 2024
Verified review
Order process straight forward so all good. Can't comment on delivery as that should be next week .
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
6 Apr 2024
Verified review
Hi I was trying to order the yellow one same style with white flowers but was unable to get it
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
23 Mar 2024
Verified review
Responsive and Efficient
Answered my online question very quickly. Fast despatch of a quality item at a great price.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
25 Mar 2024
Verified review
Good communication throughout the transaction and product arrived well boxed and on time.
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Answer by Alpinetrek.co.uk
22 Apr 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Alpinetrek.co.uk"
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