kjus.com/gb/en
Reviews:

63 reviews in the last 12 months1,395 total reviews  

4.51
Excellent

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Top positive review

26 Oct 2023
 Verified review
The ordering and products are very good. The shipping (using UPS) and tracking information has a large room for improvement. I find Kjus/UPS, communication is poor compared to other couriers, especially as Kjus market their selves as a high end/value product. Aligned with other couriers, why are: - Updates not sent, advising day of delivery. - An estimate (1-hour slot) not provided on the day of delivery. - An ability to reschedule delivery, rather than leaving at a drop shop. Come on Kjus, step-up.
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Top negative review

9 Apr 2024
 Verified review
The customer experience of Kjus online is just really awful. Slow, laborious and not customer friendly. Needs some serious work. Sizes all over the place. Contact emails wrong Ability to return goods not easy at all Expensive postage to the UK A real shame as the products are fantastic and if the experience was easier I would use it / spend more.
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Reviews for kjus.com/gb/en

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11 days ago
 Verified review
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26 Oct 2023
 Verified review

Products = Good / Shipping = Could Do Better

The ordering and products are very good. The shipping (using UPS) and tracking information has a large room for improvement. I find Kjus/UPS, communication is poor compared to other couriers, especially as Kjus market their selves as a high end/value product. Aligned with other couriers, why are: - Updates not sent, advising day of delivery. - An estimate (1-hour slot) not provided on the day of delivery. - An ability to reschedule delivery, rather than leaving at a drop shop. Come on Kjus, step-up.
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Answer by kjus.com/gb/en
27 Oct 2023
Thank you for taking the time to review our service. We are sorry, that your experience with UPS was not the best. We always try to give all information’s of the order to the clients and normally you can reschedule a delivery. We are sorry that this was not the case on your order. We will take your feedback and try to make it better for the future. We hope you can enjoy your new KJUS products.