kjus.com/gb/en
Reviews:

63 reviews in the last 12 months1,395 total reviews  

4.51
Excellent

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Top positive review

26 Oct 2023
 Verified review
The ordering and products are very good. The shipping (using UPS) and tracking information has a large room for improvement. I find Kjus/UPS, communication is poor compared to other couriers, especially as Kjus market their selves as a high end/value product. Aligned with other couriers, why are: - Updates not sent, advising day of delivery. - An estimate (1-hour slot) not provided on the day of delivery. - An ability to reschedule delivery, rather than leaving at a drop shop. Come on Kjus, step-up.
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Top negative review

9 Apr 2024
 Verified review
The customer experience of Kjus online is just really awful. Slow, laborious and not customer friendly. Needs some serious work. Sizes all over the place. Contact emails wrong Ability to return goods not easy at all Expensive postage to the UK A real shame as the products are fantastic and if the experience was easier I would use it / spend more.
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Reviews for kjus.com/gb/en

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9 Apr 2024
 Verified review
The customer experience of Kjus online is just really awful. Slow, laborious and not customer friendly. Needs some serious work. Sizes all over the place. Contact emails wrong Ability to return goods not easy at all Expensive postage to the UK A real shame as the products are fantastic and if the experience was easier I would use it / spend more.
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11 days ago
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29 Feb 2024
 Verified review
Bought the shirt as a birthday present for my wife in early April. Wanted the return time from this date but this has been declined by the company. Totally inflexible and shows for Kjus ‘The company is always right’ not the customer.
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Answer by kjus.com/gb/en
22 Mar 2024
We are sorry, that we were not able to extend the return police for a month. We always try to make a lot of wishes possible for our clients but are not always able to. We thank you for your understanding.
20 Dec 2023
 Verified review
Order placed on the 8th December with intention to be delivered by 15th December. The express delivery was scheduled and the package came on the 18th. The items/ skiing gloves now are not needed as I left without them. Slow and poor service.
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Answer by kjus.com/gb/en
22 Dec 2023
We are sorry, that the delivery was not as hoped. We always try our best to find a solution as fast as possible, but as soon as the parcel leaves our warehouse, we can only contact UPS and hope on a quick replay and delivery form there on. Thanks for your understanding.
27 Jul 2023
 Verified review
Still not received my order Its seemingly been delivered but to the wrong address I don’t recognise the picture Will go chap there door today
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31 Aug 2023
 Verified review
Didn’t have what I ordered. Keep your stock system up to date
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Answer by kjus.com/gb/en
1 Sept 2023
Thank you for the positive review. We try our best to make every client happy. If you ever have a question / problem with one of our orders again, don't hesitate to contact our customer service. (onlineshop@kjus.com)