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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
Good price, speedy delivery and well packaged. Would have liked an email to confirm my order but otherwise very pleased! Would have given 4.5 stars of I could.
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Answer by vintagewineandport.co.uk
22 Aug 2023
Thank you Simon for your review. Your order confirmation would have come through to the email address immediately after placing the order.. it could be that this ended up in your spam/junk folder? In any case, we are very happy to hear that you are pleased with our services.
Kind regards,
Vintage Wine and Port
17 May 2023
Verified review
Speed to respond, confirm deliver, and communicate delivery was exceptional. The website - not the easiest to navigate but overall a decent experience.
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Answer by vintagewineandport.co.uk
18 May 2023
Thank you for your review Daniel, we are very pleased to hear that you found our customer service to be exceptional. If you would like to contact us regarding any difficulties you found navigating the website please do feel free to contact us, as we appreciate any customer feedback that can help us to improve.
Kind regards,
Vintage Wine and Port
28 Sept 2023
Verified review
The response to my order was very prompt and efficient. Ideally I would to have bought the port cheaper - but that is the case with all my purchases!
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Answer by vintagewineandport.co.uk
28 Sept 2023
Thank you Joseph for taking the time to leave us with a review. We are very pleased to hear that you found our services to be prompt and efficient. We do hope you enjoy your order.
Kind regards,
Vintage Wine and Port
2 Dec 2023
Verified review
I've ordered several social gifts from Vintage Wine and Port and they've been very reliable and pleasant to work with.
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Answer by vintagewineandport.co.uk
5 Dec 2023
Thank you very much for taking the time to leave us with a review, we are very pleased to see a happy returning customer.
Kind regards,
Vintage Wine and Port
20 Nov 2023
Verified review
Buying was easy, and the product seems excellent value - now to find out if the delivery is as effective!
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Answer by vintagewineandport.co.uk
20 Nov 2023
Thank you very much for review. We do hope you enjoy your order when it arrives - tracking information will be available via email from our couriers.
Kind regards,
Vintage Wine and Port
Easy website to navigate - do not charge any delivery on orders over £100 would be a an improvement
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Answer by vintagewineandport.co.uk
4 Sept 2023
Thank you for your review and feedback John. We do have free Standard Delivery (3-5 working days) for orders over £100.00. However, if the order is required urgently we offer a Next Day Delivery at a slight charge. We do hope the recipient enjoys their kind gift.
Kind regards,
Vintage Wine and Port
28 Jul 2023
Verified review
Shopping seemed Ok. Would be nice to have a specific "Deliver on this date" option.
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Answer by vintagewineandport.co.uk
28 Jul 2023
Dear Brian,
Thank you for your feedback on your shopping experience. While we do not have this feature imbedded in the site, we do have a delivery notes section for customers to stipulate any requirements. Thank you for your using this to request delivery on a later date; I can see my colleague has already emailed you to confirm this.
We do hope the recipient enjoys their gift!
Kind regards,
Vintage Wine and Port
20 Dec 2023
Verified review
The phone service was great but the delivery awful
Happy with the product
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Answer by vintagewineandport.co.uk
20 Dec 2023
Thank you for your review Ken, we are pleased to hear that our customer care team could help you with the delivery of your order. I can see that it was delivered successfully on the 2nd attempt.
Kind regards,
Vintage Wine and Port
19 Nov 2023
Verified review
Easy to use website, and user friendly shopping cart.
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Answer by vintagewineandport.co.uk
20 Nov 2023
Thank you for your review.
Kind regards,
Vintage Wine and Port
Thank you very much for your star review and feedback.
Kind regards,
Vintage Wine and Port
24 Dec 2023
Verified review
Website search/selection filters should be improved
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Answer by vintagewineandport.co.uk
29 Dec 2023
Thank you very much for your star rating and feedback.
Kind regards,
Vintage Wine and Port
24 Dec 2023
Verified review
Prompt delivery and good selection of wines.
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Answer by vintagewineandport.co.uk
29 Dec 2023
Thank you very much for your star rating and review. We are very pleased to hear that you are happy with our delivery and products.
Kind regards,
Vintage Wine and Port
12 Aug 2023
Verified review
Nice and easy. A good source for presents.
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Answer by vintagewineandport.co.uk
14 Aug 2023
Thank you for your review and feedback. We are very pleased to hear that you found our ordering process to be simple and you enjoyed our range of products.
Kind regards,
Vintage Wine and Port
29 Dec 2023
Verified review
Easy to order and good shipping process
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Answer by vintagewineandport.co.uk
29 Dec 2023
Thank you very much for your star rating and feedback.
Kind regards,
Vintage Wine and Port
30 Oct 2023
Verified review
GOOD AND EASY ON LINE Access
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Answer by vintagewineandport.co.uk
31 Oct 2023
Thank you for your review and feedback.
Kind regards,
Vintage Wine and Port
25 Oct 2023
Verified review
Nice product, fast service
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Answer by vintagewineandport.co.uk
25 Oct 2023
Thank you for your kind feedback.
Kind regards,
Vintage Wine and Port
17 Nov 2023
Verified review
Easy to use web site.
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Answer by vintagewineandport.co.uk
17 Nov 2023
Thank you for your review Kathleen, we hope you enjoy your order.
Kind regards,
Vintage Wine and Port
1 Nov 2023
Verified review
Very quick delivery
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Answer by vintagewineandport.co.uk
2 Nov 2023
Thank you for your review and feedback, we are very pleased to hear that you are happy with our services.
Kind regards,
Vintage Wine and Port
20 Sept 2023
Verified review
Internet search
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Answer by vintagewineandport.co.uk
27 Sept 2023
Thank you for your rating and review. We hope you enjoy your order!
Kind regards,
Vintage Wine and Port
29 Oct 2023
Verified review
Nice package
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Answer by vintagewineandport.co.uk
30 Oct 2023
Thank you for your review! We hope you enjoy your order.
Kind regards,
Vintage Wine and Port
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