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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
Bottle labelling.
The bottle supplied which was a 1978 vintage port was a gift for a friend. the bottle looked totally different to what was ordered from the website and looked really tacky compared to what was pictured.
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Answer by vintagewineandport.co.uk
26 Mar 2024
Dear Nick, thank you for taking the time to leave us with your feedback. All our photographs for the website are taken by our cellar manager here and our conditions report is available to read on all products. If you would like to contact us further regarding this, please do email us.
Kind regards,
Vintage Wine and Port
16 Mar 2024
Verified review
No problem at all with the product or service. Very good. I had paid extra to have the gift delivered specifically on my Son's birthday though and the company were let down badly by DHL who actually delivered it 3 days late.
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Answer by vintagewineandport.co.uk
18 Mar 2024
Thank you for taking the time to leave us with your review Charles, we are pleased that you're happy with our products and services and I do apologise that due to unforeseen circumstances DHL could not deliver on the Saturday service as scheduled. I can see that a refund has been actioned for the extra postage you have paid and we do hope that despite the delay your son enjoys his lovely gift.
Kind regards,
Vintage Wine and Port
23 Feb 2024
Verified review
pacakge arrived damaged. reached out to get box exchanged but company didnt reply in time for replacement box to arrive by the needed date
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Answer by vintagewineandport.co.uk
23 Feb 2024
Dear Cristian, thank you for your honest review. We are sorry that the gift box arrived damaged and we were unable to ship a replacement box to arrive the next day as our courier had already collected the outgoing parcels. Instead, we action a refund for the gift box, the only option in this situation. We do hope the recipient enjoys their lovely Graham's Port.
Kind regards,
Vintage Wine and Port
3 Mar 2024
Verified review
Apple Pay…
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Answer by vintagewineandport.co.uk
4 Mar 2024
Thank you John for your first order with us. While we do not have Apple Pay as an available payment method, we have several other options. We hope the rest of your experience with us is five stars!
Kind regards,
Vintage Wine and Port
10 Jul 2023
Verified review
Making sure deliverers get signature
Not just leave
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Answer by vintagewineandport.co.uk
12 Jul 2023
Dear Lynda,
Thank you for taking the time to leave us with your feedback. Our selected courier has been made aware of your individual experience regarding this particular delivery. All customer feedback is appreciated so that we can all continue to make improvements. We are pleased that your parcel is safely with you.
Kind regards,
Vintage Wine and Port
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