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Top positive review
12 Jun 2023
Verified review
Great choice of designs and styles on the website. I loved the fact that there was an individual choice of sizes, lighting, demysting and additional features so my mirror design was unique to me. The parcel arrived in super quick time and the packaging was absolutely exceptional. Very impressed with this company from start to finish. Mirror 1500mmx 1000mm
Mirrors look great from the front but very impractical to mount. No specific instructions are supplied for the round ones, which are the products I purchased, only the square and rectangular ones. The instructions are pretty generic for the whole range.
The design of the back isn’t very good, leaving all the construction bare and the round, metal template that houses the strip of lights around it is quite sharp and sits flush on the surface of the wall, which marks paintwork as soon as you try to hang them. Very annoying.
I wouldn’t recommend for someone wanting to install their own mirrors that does not have a lot of experience hanging pictures and mirrors.
Front = looks great
Back = poorly designed
Very expensive for what it is. Very underwhelmed. A similar mirror found online for a third of the price. Regret buying. Doesn’t look the heavy price tag paid. Needs 8 batteries. Should have provided batteries at least for this price.
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Answer by artforma-mirrors.co.uk
27 Nov 2023
Dear Omarah,
I'm sorry to hear that the mirror didn't meet your expectations, and I appreciate you taking the time to share your feedback.
To address any issues you may be experiencing, could you please reach out to us directly via email? This will allow us to gather more details about the problem and work towards a resolution. Our team is here to assist you, and we value the opportunity to make things right.
I'd also like to mention that information about the required quantity of batteries is available on our website, but please note that batteries are not included in the package.
Thank you for your understanding, and we look forward to hearing from you soon.
ARTFORMA TEAM
5 Sept 2023
Verified review
Don’t buy - they made returns and order changes impossibly difficult and expensive
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Answer by artforma-mirrors.co.uk
6 Sept 2023
Good morning,
We inform you twice on our website when placing an order to check the specifications carefully, as it is not possible to make changes after ordering. This is due to the business profile of our company - mirrors made to order.
Best regards - ARTFORMA TEAM
10 Oct 2023
Verified review
scam chinese item not as described atall. avoid at all cost b!!!
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Answer by artforma-mirrors.co.uk
11 Oct 2023
Dear Reuben,
We would like to express our apologies if the mirror did not meet your expectations. However, we have not received any prior communication or reports regarding this issue. We are committed to ensuring your satisfaction, so we kindly request that you get in touch with us to further discuss and clarify any concerns you may have.
Your feedback is essential to us, and we are here to address any questions or issues you may have.
Kind regards,
ARTFORMA TEAM
16 Nov 2023
Verified review
Mirror arrived broken, it was mounted anyway as the electricians were booked in. Wanted a replacement but was told it couldn’t be replaced free of charge as it had been mounted so I had to buy another one as it was part of pair.
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Answer by artforma-mirrors.co.uk
17 Nov 2023
Good morning,
As we mentioned in our instructions and on the stickers on the back of the mirror, after hanging the mirror, a complaint related to damage will not be accepted, because it is impossible to verify whether the defect was caused when the mirror was mounted on the wall.
Additionally, we make sure that this information is visible, because the hangers are secured with a sticker that informs about the need to check the entire condition of the mirror before removing it.
Best regards,
ARTFORMA TEAM
3 Jul 2023
Verified review
Exploded mirror
I had a mirror fitted as your instructions and it exploded in less than a week with no one in the bathroom thank god , I have pictures of the damage it has caused in our refurbished bathroom
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Answer by artforma-mirrors.co.uk
10 Jul 2023
Good morning,
Unfortunately, Your review is not correct. The mirror was not hung according to our instructions. In the photo You can clearly see the intact pendants, which means that you hung the mirror on white plastic profiles. In the manual and on the website there is clear information not to hang the mirror in this way, but You did not follow this information, and then you reported that the mirror was falling off the wall on its own.
If the mirror had been properly hung on the silver hangers at the back of the mirror - the mirror would not have fallen down, or the hangers would have been unglued from the back of the mirror, and as we can see in the photo the hangers are intact - therefore the complaint was rejected.
Best regards.
ARTFORM TEAM
4 Dec 2023
Verified review
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Answer by artforma-mirrors.co.uk
5 Dec 2023
Good morning,
We see that the report you submitted concerned the change of the mirror while it was in the production process. On our website, we inform you twice when placing an order to carefully check the mirror configuration, as changes cannot be made after placing the order. This information is visible and legible, we do not hide it.
Best regards.
ARTFORMA TEAM
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