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Top positive review
12 Jun 2023
Verified review
Great choice of designs and styles on the website. I loved the fact that there was an individual choice of sizes, lighting, demysting and additional features so my mirror design was unique to me. The parcel arrived in super quick time and the packaging was absolutely exceptional. Very impressed with this company from start to finish. Mirror 1500mmx 1000mm
Mirrors look great from the front but very impractical to mount. No specific instructions are supplied for the round ones, which are the products I purchased, only the square and rectangular ones. The instructions are pretty generic for the whole range.
The design of the back isn’t very good, leaving all the construction bare and the round, metal template that houses the strip of lights around it is quite sharp and sits flush on the surface of the wall, which marks paintwork as soon as you try to hang them. Very annoying.
I wouldn’t recommend for someone wanting to install their own mirrors that does not have a lot of experience hanging pictures and mirrors.
Front = looks great
Back = poorly designed
Mirror arrived well packaged and in good time. Easy to follow instructions and easy to install. Gives a nice light without having to have electrics installed in the bathroom
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13 Apr 2024
Verified review
Packaging and quality of mirror was excellent.
Very happy with our purchase.
Will most definitely use again for our other bathrooms.
Thank you team Poland ;)
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23 Mar 2024
Verified review
Beautiful mirror - great statement piece in our bedroom
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17 Mar 2024
Verified review
Excellent service, fast delivery, very well packaged
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7 Apr 2024
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18 Mar 2024
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18 Mar 2024
Verified review
The images are all AI generated and give no real indication of how much light the mirror gives off.
They do not show any difference in the amount of front facing light the LED lights give off so I purchased the ambient light option based on these images because I wanted both front facing and ambient light.
Upon arrival it was quickly clear that my face would not be illuminated by the built in lights, so the mirror is totally unusable and I have no way of getting a refund. I quickly contacted the team asking what options I had, but they totally dismissed my request for help.
I feel the mirror was missold and the AI generated images on the website are very misleading.
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Answer by artforma-mirrors.co.uk
18 Mar 2024
Dear Colin,
We apologize if our images did not provide a clear representation of the amount of light emitted by the AmbinetLine model. However, we understand that these images may not always accurately convey the lighting aspect.
We would like to clarify that the AmbinetLine model, as clearly described on our website, is primarily intended as decorative backlighting for the mirror. While it does provide some illumination, its primary function is to enhance the aesthetic appeal of the mirror rather than to serve as a primary light source.
We appreciate your feedback and will take it into consideration to improve the accuracy of our product representations in the future.
Best regards,
ARTFORMA TEAM
3 Apr 2024
Verified review
Poor quality product and service
The product quality was quite poor and not worth the cost. The item was supplied with inappropriate fixings which meant it was unsafe when hanging. Tried to resolve with them but their customer service was appalling and did not resolve the issue. Would recommend avoiding
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Answer by artforma-mirrors.co.uk
3 Apr 2024
Dear Gary,
Thank you for sharing your feedback. We would like to emphasize that the mounting brackets are correct, in accordance with the instructions we provided in the email. They should be placed as outlined in the instructions, with the bracket protruding only 25mm from the wall, which was not done in your case.
Regarding the product quality, we are concerned that it did not meet your expectations. We want to assure you that the quality of our products is our priority, and we will work on improving any shortcomings.
If you have any further comments or questions, please feel free to contact us.
Best regards,
ARTFORMA TEAM
16 Mar 2024
Verified review
No return policy!
No return policy
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Answer by artforma-mirrors.co.uk
18 Mar 2024
Dear Clare ,
We strive to provide accurate descriptions and images of our products to help our customers make informed decisions.
We also want to emphasize that we do not hide the fact that, due to the customization of our products, returns are not possible. This information is reiterated twice during the order placement process to ensure transparency and to manage our customers' expectations.
Thank you for your understanding.
Best regards,
ARTFORMA TEAM
13 Mar 2024
Verified review
Mirror looks really good.
Was a little apprehensive about ordering an expensive mirror shipped to the UK. Shouldn’t have worried. Once the order was placed sent a WhatsApp asking about delivery and got a very swift and helpful response. Packaging is first class. Functionality and look is excellent. Very easy to fit and set up. Highly recommend
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12 Mar 2024
Verified review
Fantastic mirror and the packaging was incredible to ensure safe transportation! Highly recommend!!
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3 Mar 2024
Verified review
Good choice of mirrors at a good price
Plenty of mirrors to choose from,at a good price,packaged and protected well for delivery to the UK.
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24 Feb 2024
Verified review
Everything came exactly as I wanted. They delivered it on time as promised.
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20 Feb 2024
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Absolutely over the moon with my mirror excellent quality and lightweight
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4 Mar 2024
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Excellent mirror!
Excellent mirror, configured to order. :)
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6 Mar 2024
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Good service and product
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23 Feb 2024
Verified review
Excellant service.
Excellent service.
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15 Mar 2024
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25 Feb 2024
Verified review
The mirror
Came with problem and the light was not working at all.
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Answer by artforma-mirrors.co.uk
26 Feb 2024
Good day,
We apologize for the inconvenience you experienced with the mirror. We take such matters seriously, and upon receiving your report, our customer service promptly responded on the same day. However, to date, we have not received any further communication from you to assist with resolving the issue.
Could you please respond to our email so that we can work together to address this matter?
Thank you for your attention to this issue.
Best regards,
ARTFORMA TEAM
7 Feb 2024
Verified review
Lovely modern mirror
In the absence of power this mirror was the next best option. Its not the brightest but does provide good background lighting.
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