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aj-s.co.uk
Reviews:

44 reviews in the last 12 months660 total reviews  

4.98
Excellent
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Reviews for aj-s.co.uk

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6 Mar 2023
 Verified review

I have had the best experience with customer support

I have had the best experience with customer service at AJ's, they have gone above and beyond to fix a mistake that I made. I ordered something without realising it was a back order and they have helped me to get the item sooner. I was dealing with Andrew who was incredibly polite and friendly and made everything go very smoothly. I highly recommend this business and will be ordering from AJ's again.
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Answer by aj-s.co.uk
16 Mar 2023
Thank you very much for writing such a kind review. We understand that things don't always quite go to plan, and try to help remedy these situations whenever we can. We're happy to hear that it all worked out in the end. From the Team at AJ's
16 May 2023
 Verified review

AJ’s great service

I’ve been buying from AJ’s for years, they really go above and beyond when it comes to service. They understand the business and provide a buying experience that sets them apart from the other box shifters.
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Answer by aj-s.co.uk
19 May 2023
Thank you for taking the time to write such a kind 5 star review. We are a small team and do aim to give the best advice and customer service. From the team at AJ's
7 Apr 2023
 Verified review
Amazing service (again!) Andrew and Hannah could not have done more to help and help me choose the right gear. Arrived quickly and well packed. Nice to support your independent retailers as well. Win/win!
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Answer by aj-s.co.uk
17 Apr 2023
Thank you for taking the time to write such a kind 5 star review. We are a small team, and aim to give the best advice to our customers to suit their photographic requirements. From Andrew, Hannah and Jon at AJ's
27 Jun 2023
 Verified review
Good product range, competitive pricing, and rapid fulfilment. The only minor gripe .. get some Jiffy Bags! The small item I ordered, while being a pinnacle of ingenuity as far as wrapping was concerned, and would have been perfect for a Kids Party Game of Pass the Parcel, took me about 30 minutes to actually liberate the contents
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Answer by aj-s.co.uk
30 Jun 2023
Hi Graham, thank you for the super positive feedback, 5 Star review and kind words, it really is appreciated. I will pass on your comments about the packaging. We don't use Jiffy bags as we would rather use the DPD Bags as these are 100% recyclable, and made from 80% recycled materials. Plus DPD Bags tend to keep the goods clean and dry and don't suffer from moisture which paper products can. Typically the inner item is further wrapped in used cardboard to protect the product. In this instance we will look to make sure items are not overly packaged in the future. All the best, Andrew and team @ AJ's
30 May 2023
 Verified review

Breath of fresh air

Expert knowledge delivered in a friendly way. There are a couple of pro photography suppliers out there, who waver between aloof and just generally rude. But when you pick up the phone to AJ's, you know you'll have a friendly voice giving you up to date advice. Very happy to recommend.
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Answer by aj-s.co.uk
1 Jun 2023
Thank you so much for your order and lovely 5 star review, Nick! It was a pleasure to speak with you, and help you with your order. Hope to deal with you again soon! From Hannah and the team at AJ's :)
6 Apr 2023
 Verified review
Prompt and professional service. It’s the first time I’ve used AJ’s and I can’t fault their service, from selecting my product, through to delivery I was kept informed all along and a quick delivery too.
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Answer by aj-s.co.uk
17 Apr 2023
Thank you for taking the time to write us a 5 star review. It's nice to hear from a new customer, that we hope will look to order from us again in the future. We are a small team, and strive to offer good customer service. From Andrew, Hannah and Jon at AJ's
14 Jun 2023
 Verified review
Excellent customer service. I decided I had ordered the wrong gimble, I received a full refund and was able to replace with a different gimble from AJ’s. Thank you so much.
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Answer by aj-s.co.uk
15 Jun 2023
Hi David, thank you very much for your kind words and positive feedback; being an independent business this means a lot to us, so we appreciate it very much. Thank you from Andrew & team.
14 Jul 2023
 Verified review

Excellent customer service.

Excellent and very personal service with brilliant communication, issue resolution was swift and effective. Great peace of mind buying and dealing with AJ’s
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Answer by aj-s.co.uk
14 Jul 2023
Hi Roger, thank you very much for your recent business and patience with the issues that arose. We will be back in touch with an update. But in the meantime, thanks again for the valued business and wonderful feedback. All the best, Andrew & team.
6 Jun 2023
 Verified review
Super friendly advice and service! Able to find me the perfect product for my need. Extremely welcoming when visiting the store and always a pleasure visiting
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Answer by aj-s.co.uk
6 Jun 2023
Thanks so much for the lovely 5 star review Matt! It was great to see you, and hope to see you again soon! Andrew and the team :)
22 Jun 2023
 Verified review
AJ's never fail to hit top marks in my book, great products, great stock, professional and always helpful with prompt responses and deliveries, every time.
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Answer by aj-s.co.uk
26 Jun 2023
Thank you for your wonderful 5 star review. We are a small team and aim to give our customers great service. From Team AJ's!
26 Apr 2023
 Verified review
Excellent service. However, there was a glitch with the courier and item arrived 24 hours late - this was not the fault of AJs.
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Answer by aj-s.co.uk
19 May 2023
Thanks for the 5 star review, Sorry to hear your delivery arrived later than it should have. From the team at AJ's
27 Feb 2023
 Verified review
I have puchased from AJ's for a number of years now, the service is rapid and reliable so no reason to shop elsewhere.
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Answer by aj-s.co.uk
16 Mar 2023
Thank you for the kind 5 star review. We're a small team and aim to please! From the Team at AJ's
2 Mar 2023
 Verified review
A friendly professional person I have dealt with many years ago and trusted dealer I can recommend very highly.
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Answer by aj-s.co.uk
16 Mar 2023
Thank you very much for taking the time to write a kind 5 star review. We aim to give honest and straightforward advice to our customers. From the Team at AJ's
18 Apr 2023
 Verified review
Really speedy service and they helped out with a query when I wasn’t sure on something! 100% recommend
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Answer by aj-s.co.uk
19 May 2023
Thanks for the 5 star review. We're happy to hear we could help. From the team at AJ's
PG
Paul G.
High Wycombe
18 Mar 2023
 Verified review
Very helpful on phone, 2 orders so far, progress e-mails through to delivery, excellent service!
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Answer by aj-s.co.uk
31 Mar 2023
Thank you for taking the time to write a 5-star review. We're a small team so it's great to hear your thoughts. From Andrew, Hannah and Jon at AJ's
1 Jun 2023
 Verified review
Very quick and efficient service. I was very pleased it was in stock and with the purchase.
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Answer by aj-s.co.uk
1 Jun 2023
Thank you so much for the lovely 5 star review, we try to offer a quick and efficient service, and glad we were able to help! From the team at AJ's. :)
PB
Paul B.
Taunton
30 May 2023
 Verified review

First Class Service

Online experience superb, fast delivery and the item purchase was exactly as described.
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Answer by aj-s.co.uk
1 Jun 2023
Thank you so much for taking the time to leave such a lovely 5 star review, we really appreciate it, and it was a pleasure to deal with you! All the best, the AJ's team :)
BB
Bob B.
St.Ives
1 Mar 2023
 Verified review

Awesome

Fantastic service from one of the best in the business
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Answer by aj-s.co.uk
16 Mar 2023
Thank you for your kind 5 star review. From the Team at AJ's
EH
Ed H.
London
16 May 2023
 Verified review
great service and very knowledgeable about products
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Answer by aj-s.co.uk
22 May 2023
Thank you very much for the lovely review Ed. It is always a pleasure to deal with you! From the team at AJ's.
3 Mar 2023
 Verified review
Very good service. Product delivered very quickly.
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Answer by aj-s.co.uk
16 Mar 2023
Awesome! Glad you received you product in good time. From the Team at AJ's