Acer Store UK- Logo - reviews

Acer Store UK
Reviews:

1,377 reviews in the last 12 months4,358 total reviews  

4.70
Excellent
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Top positive review

4 Jan 2024
 Verified review
Straightforward. Although not the cheapest, they did have stock where others didn't. The free delivery was a bonus and I was able to take advantage of a 'first time' discount.
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Top negative review

20 Sept 2023
 Verified review
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!! Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them! I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy. I buy a laptop a month for work but don't see why I should be back after this experience.
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SJ
Susan J.
Bicester
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Reviews for Acer Store UK

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31 Mar 2024
 Verified review
Rude staff on phone
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Answer by Acer Store UK
2 Apr 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
10 days ago
 Verified review
A
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Answer by Acer Store UK
7 days ago
Dear customer, Thank you for your rating, your opinion is important to us. We are sorry to hear that you have not been fully satisfied with your purchase experience at our store. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
28 Feb 2024
 Verified review

Payment issues

For some reason, my transaction did not get through. I tried different payment methods, unfortunately neither, PayPal nor Debit Card did not work.
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Answer by Acer Store UK
29 Feb 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
2 Mar 2024
 Verified review

Misleading payment methods

I wanted to use Pay Pal Pay in 3 but the full amount came out of my bank even though the site states you can pay in 3 instalments
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Answer by Acer Store UK
4 Mar 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
14 Mar 2024
 Verified review
The 15% discount code never works first time. I have to get a new one each time
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Answer by Acer Store UK
14 Mar 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
7 Mar 2024
 Verified review
Website is a bit clunky, slow to respond
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Answer by Acer Store UK
11 Mar 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
24 Mar 2024
 Verified review
User interface could be improved
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Answer by Acer Store UK
25 Mar 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
15 Mar 2024
 Verified review
Ok, but very slow on phone
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Answer by Acer Store UK
25 Mar 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
22 Mar 2024
 Verified review
labyrinthine
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Answer by Acer Store UK
25 Mar 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
18 Feb 2024
 Verified review

Store and Product info integration

There is a lack of links from product information, to products that are actually for sale/in stock. Some of the website feels like a tech review website, rather than somewhere to purchase a product. The store & and product info sections of the site should be better integrated
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Answer by Acer Store UK
20 Feb 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
18 Feb 2024
 Verified review

Web misleading

Item was described as In Stock and with 1-2 days delivery. Now 4 days later, they have taken payment but not even dispatched laptop nor given any reason.
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Answer by Acer Store UK
22 Feb 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
11 Feb 2024
 Verified review
An immediate email acknowledgement should be issued. Plus I was given a code for an additional 5% discount (£37.50) which I entered but was not given.
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Answer by Acer Store UK
12 Feb 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
7 Feb 2024
 Verified review
i didn't get the discount even though the payment page said i did? GATEWAY-UK-JB0FX
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Answer by Acer Store UK
8 Feb 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
30 Jan 2024
 Verified review
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Answer by Acer Store UK
1 Feb 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
26 Jan 2024
 Verified review

Online information of product specification is inadequate.

I nearly didn't go ahead with my purchase. The specification page for the laptop was inadequate, with lots of technical information (mainly about the versions of ports and communication standards) missing. I struggled to get answers from Acer staff. This sort of thing can be easily remedied with a bit of care and attention to detail.
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Answer by Acer Store UK
29 Jan 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
24 Jan 2024
 Verified review
i was trying very hard to apply a discount code which kept getting removed
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Answer by Acer Store UK
26 Jan 2024
Dear customer, Thank you for your rating, your opinion is important to us. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
18 Jan 2024
 Verified review
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Answer by Acer Store UK
19 Jan 2024
Dear customer, Thank you for your rating, your opinion is important to us. We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form: https://store.acer.com/en-gb/contact/ Your Acer store
13 Sept 2023
 Verified review
The website payment page would not allow Mastercard to perform its standard ID Check verification on my credit card payment (confirming a code). I was supposed to click a button to choose between receiving the verification code via SMS or via a phone call in the Mastercard ID Check pop-up window, but the buttons in the pop-up window were not accessible (using the latest Edge version on Windows 10) so I had to use PayPal instead, which was a pain, but in the end I managed to pay.
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Answer by Acer Store UK
14 Sept 2023
Dear customer, Thank you for your feedback, your opinion matters to us. Your comment is highly appreciated and already forwarded to the relevant department for further investigation. Our payment platform is designed to the latest international standards to offer you a fast, seamless and secure payment. It is not uncommon, however, that for reasons that are not under our direct influence, some payment methods will not behave as expected. We would like to apologise for the inconvenience. Your Acer Store
1 Aug 2023
 Verified review
Over the last two days I have tried a total of six times to place an online order, without success. Each time the purchase was approved by my card issuers and each time Acer reversed/cancelled the order. I experienced this problem with an online order nearly a year ago - as Acer must be aware of the problem, why hasn't it been fixed? This is very, very poor and completely unacceptable.
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Answer by Acer Store UK
2 Aug 2023
Dear customer, Thank you for your feedback, your opinion matters to us. Your comment is highly appreciated and already forwarded to the relevant department for further investigation. Our payment platform is designed to the latest international standards to offer you a fast, seamless and secure payment. It is not uncommon, however, that for reasons that are not under our direct influence, some payment methods will not behave as expected. We would like to apologize for the inconvenience. Your Acer Store
4 Jul 2023
 Verified review

Dissapointed

This is my second Acer computer I have purchased (the previous one lasted many years). I just wish it would have been bought to my attention that if I HAD to perform a factory reset ( after contracting a virus). I should have had to pay extra for a recovery device.
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Answer by Acer Store UK
4 Jul 2023
Dear customer, Thank you for your rating, your opinion is important for us. We are sorry to hear that you have not been fully satisfied with your experience at our store. Our team will be happy to help if you have any questions. Please feel free to contact us using the link below: https://store.acer.com/de-de/contact/ Your Acer store