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Top positive review
4 Jan 2024
Verified review
Straightforward. Although not the cheapest, they did have stock where others didn't. The free delivery was a bonus and I was able to take advantage of a 'first time' discount.
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!!
Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them!
I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy.
I buy a laptop a month for work but don't see why I should be back after this experience.
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
28 Feb 2024
Verified review
Payment issues
For some reason, my transaction did not get through. I tried different payment methods, unfortunately neither, PayPal nor Debit Card did not work.
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Answer by Acer Store UK
29 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
2 Mar 2024
Verified review
Misleading payment methods
I wanted to use Pay Pal Pay in 3 but the full amount came out of my bank even though the site states you can pay in 3 instalments
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Answer by Acer Store UK
4 Mar 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
14 Mar 2024
Verified review
The 15% discount code never works first time. I have to get a new one each time
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Answer by Acer Store UK
14 Mar 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
18 Feb 2024
Verified review
Web misleading
Item was described as In Stock and with 1-2 days delivery. Now 4 days later, they have taken payment but not even dispatched laptop nor given any reason.
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Answer by Acer Store UK
22 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
7 Feb 2024
Verified review
i didn't get the discount even though the payment page said i did?
GATEWAY-UK-JB0FX
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Answer by Acer Store UK
8 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
1 Aug 2023
Verified review
Over the last two days I have tried a total of six times to place an online order, without success. Each time the purchase was approved by my card issuers and each time Acer reversed/cancelled the order. I experienced this problem with an online order nearly a year ago - as Acer must be aware of the problem, why hasn't it been fixed? This is very, very poor and completely unacceptable.
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Answer by Acer Store UK
2 Aug 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
Your comment is highly appreciated and already forwarded to the relevant department for further investigation.
Our payment platform is designed to the latest international standards to offer you a fast, seamless and secure payment. It is not uncommon, however, that for reasons that are not under our direct influence, some payment methods will not behave as expected.
We would like to apologize for the inconvenience.
Your
Acer Store
15 May 2023
Verified review
Website unresponsive and continually losing items from basket
we have spent all afternoon trying to order this. Using 4 different browsers and three laptops/pc's . It lost the items placed in basket 5 to 6 times. failed to proceed past the basket to checkout as well.
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Answer by Acer Store UK
16 May 2023
Dear Customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
13 Sept 2023
Verified review
£50 charger broken
I bought a charger for £50 for it to break 9 months later. I have had to buy a new one. It is disgraceful that your products are so poor in quality when they’re so expensive
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Answer by Acer Store UK
14 Sept 2023
Dear customer,
We are really sorry to hear about your experience. This is certainly unusual and we will look further into this for you.
In case you have any issues or enquiries in the future, please feel free to contact us by submitting a ticket via the link below. Our team will be happy to help you.
https://store.acer.com/en-gb/contact/
Your
Acer store
17 Sept 2023
Verified review
The website offers free Microsoft 365 which didn't dome off automatically as advertised. I did end up buying it in the hope that you will honour the offer
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Answer by Acer Store UK
19 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
5 Nov 2023
Verified review
Very difficult to get discount codes etc took me all day to order it as kept changing which offers were what etc. x
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Answer by Acer Store UK
6 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
8 Dec 2023
Verified review
May not be with Acer but the bank blocked payment, if the banks continue there will be lost sells.
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Answer by Acer Store UK
11 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
13 Aug 2023
Verified review
I don't know if I have ordered multiple computers. I only want one!
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Answer by Acer Store UK
14 Aug 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
23 Jul 2023
Verified review
I used a discount code and it didn't work. I was charged full price
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Answer by Acer Store UK
25 Jul 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
We’re sorry to hear that it was not possible to use your coupon code during your purchase.
We would like to invite you to contact our Customer Care team through the below link and send them over the coupon code you have in your possession. They will examine your order and will apply any missed discount you were entitled to. This should take no more than 48 hours to be completed.
https://store.acer.com/en-gb/contact/
Your
Acer Store
28 Sept 2023
Verified review
I have not yet received a confirmation email about my order.
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Answer by Acer Store UK
29 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
15 Sept 2023
Verified review
Can never use my password, even when i have just reset it.
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Answer by Acer Store UK
15 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-ie/contact/
Your
Acer store
10 Sept 2023
Verified review
Discount not applied
Discount of 5% via WELCOMEUK5-VPH6AM1 code NOTapplied.
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Answer by Acer Store UK
11 Sept 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
We’re sorry to hear that it was not possible to use your coupon code during your purchase.
We would like to invite you to contact our Customer Care team through the below link and send them over the coupon code you have in your possession. They will examine your order and will apply any missed discount you were entitled to. This should take no more than 48 hours to be completed.
https://store.acer.com/en-gb/contact/
Your
Acer Store
2 Oct 2023
Verified review
It very old website not easy yet to searchbsnr
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Answer by Acer Store UK
4 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
18 Nov 2023
Verified review
Havent been able to buy laptop yet
Haven't been able to buy laptop yet
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Answer by Acer Store UK
20 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
10 Oct 2023
Verified review
No delivery date after ordering !
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Answer by Acer Store UK
13 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
Kindly be advised it can take 1-2 working days for our warehouse to process your order and to hand over the parcel to the courier.
We would invite you to open a ticket through the form below; should you need any information on tracking of your new order, one of our representatives will be in touch with you to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
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