Mailsports_The Swim ExpertsReviews:
178 reviews in the last 12 months2,547 total reviews
Excellent
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Top positive review
15 Jun 2023
Verified review
Ordered a swimming costume which arrived quickly and well packaged. Unfortunately the item did not fit as well as I expected, not a quality issue. I followed the return instructions, which were easy to find and returned the item. I received my refund just as quickly. So five starts for excellent customer service and easy to use website. While the item did not fit the returns process would definitely encourage me to shop here again.
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Top negative review
2 Jun 2023
Verified review
Should be contacted if order is unable to be completed. As mine is still showing as processing a week after I ordered it (when it showed in stock at time of ordering) but the product now shows out of stock online but had no email or phone call to let me know what’s happening
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Reviews for Mailsports_The Swim Experts
3 Feb 2024
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Excellent customer service.
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6 Feb 2024
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Price and speed of delivery
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20 Jan 2024
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As described and punctual
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7 Feb 2024
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Service is brilliant
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10 Jan 2024
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Great communication
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21 Jan 2024
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17 Jan 2024
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16 Jan 2024
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13 Jan 2024
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12 Jan 2024
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15 Jun 2023
Verified review
Excellent customer service.
Ordered a swimming costume which arrived quickly and well packaged. Unfortunately the item did not fit as well as I expected, not a quality issue. I followed the return instructions, which were easy to find and returned the item. I received my refund just as quickly. So five starts for excellent customer service and easy to use website. While the item did not fit the returns process would definitely encourage me to shop here again.
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28 Aug 2023
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EXCELLENT ,fast , efficient, I've used mail sports now for many years for the whole family's swim needs - club and open water , always really good and responsive if you need advice and call them .
website is sometimes a bit clunky but that might be my fault !
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19 Sept 2023
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The order came through much quicker than I had anticipated which made for a very happy grandson.
Disappointed that the VAT was not taken off other swim companies do take the VAT off when sending to Channel Islands
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Answer by Mailsports_The Swim Experts
20 Sept 2023
We have sent a personal reply to you. in summary there was a technical error with this purchase which failed to deduct the VAT, we have manually actioned that and would have done so at the time of purchase had it been brought to our attention at that point
8 Jan 2024
Verified review
ALL GOOD
Great choice, inexpensive, bought a pair of Funky Truks Jammers 34. Fit perfectly and exactly the right size. Arrived in 2 days, even funny and informative washing and garment care advice. They look great on to!
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10 May 2023
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Professional and quick with staff based in UK
Mailsports answered a question I had quickly and professionally by email. Their staff are all based in the UK, which I appreciate. My order was sent first class Royal Mail. Overall a good experience.
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26 Jul 2023
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Very impressed by the service, ordered before 3pm and received the lovely swimming costumes next day. It was good to know the delivery slot, so I could make arrangements.
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16 Oct 2023
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Always professional and helpful. Give accurate advice, even if it's detrimental to the sale, because the customer always comes first. Can't recommend them highly enough.
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23 May 2023
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Very efficient…notified me immediately…
Very efficient…notified me immediately when I placed my order to say one item was unavailable but set links to similar replacement swimsuits. Very prompt delivery
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2 Jul 2023
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Great Swim shop
Phil and his team always helpful and hugely knowledgeable. We have been using Mailsports for a decade and massively appreciate their help and friendship
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19 Jun 2023
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Great service
Products at good price with on-time delivery.
Contacted customer support via email and received a quick and helpful response.
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