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Verified
Very poor customer service
My order was cancelled without me knowing and no reason was given
Reply from misterspex.co.uk
Dear customer,
thank you for sharing your feedback with us. We’re very sorry to hear that your order was cancelled without you receiving any information about it. We completely understand how confusing and frustrating this must have been for you.
On 28/08/2025 we sent you an email with further details regarding your order. We’re sorry if you didn’t receive it. Could you please also check your spam or junk folder, as sometimes our messages end up there by mistake?
We truly regret the inconvenience this situation has caused and appreciate you bringing it to our attention.
Kind regards,
Your Mister Spex Team
Verified
Verified
Verified
Poor service.
Paid by Amex. Charged my card, then asked me to use PayPal as “never got paid” yet Amex confirmed they had charged me. Took 2 weeks before a refund
Reply from misterspex.co.uk
Hello,
Thanks for your review.
We regret that we were unable to win you over with our service and apologize for this. We take your feedback very seriously and are continuously working to improve.
Best regards,
Your Mister Spex Team
Verified
Reply from misterspex.co.uk
Dear Customer,
Thank you for taking the time to give us your feedback.
We are truly sorry that we weren't able to impress you and apologize for that.
We're always grateful for any feedback and would be happy to help you with your concern. Feel free to contact our customer service.
We wish you a pleasant day.
Best regards from Berlin,
Your Mister Spex Team