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Top positive review
13 Jul 2023
Verified review
I ordered 4 pairs of trial glasses. They sent via Royal Mail which made it easy to arrange for a pick up when I wasn't in. The frames were good quality, much better than Glasses Direct. The return service was very easy via the website, and by attaching the return label to the original box. They received back quickly, and my online account showed the returns. Much, much better experience than Glasses Direct, who removed my Trustpilot review as they didn't like the response to their lack of response... Once I have my prescription I will definitely buy through Mr Spex.
The service itself is not bad, took a while for my glasses to be delivered but not a huge problem. The try on at home service is great.
I am really disappointed with the lenses though. I elected to have premium lenses and chose the super hydrophobic & blue light protection coatings. Not cheap extras. The problem is that the lenses have a yellow tint which I hate as it looks old fashioned and they pick up smudges & smears incredibly easy. Very disappointed to have paid so much for these extras
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Reviews for misterspex.co.uk
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11 Oct 2023
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The time it takes for new glasses you've purchased with your prescription to arrive after you post the home trial back feels a little long but maybe that's just because I want them immediately 😂
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19 Aug 2023
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The best for sunglasses!
Absolutely delighted with my experience with Misterspex. I have bought several sunglasses for myself and as gifts for others; they have always been better priced!
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23 Nov 2023
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great range at more affordable prices, regular and correct updates on order status, excellent packaging , and mostly you get what you saw on the website!
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16 Dec 2023
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Really easy process unfortunately didn’t find what I wanted but the return and refund process was quick and easy. Great comms all the way through.
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1 Nov 2023
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Great service with free try-on. Takes a bit of time all the way from Germany, but great selection. Worth the wait.
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12 Aug 2023
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Good value and fast delivery would definitely buy from again and have recommended to others.
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25 Nov 2023
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First class service in responding to emails delivery of item and also returns and refunds
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31 May 2023
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Great price. Professional service, great communication throughout the process.
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Answer by misterspex.co.uk
22 Jun 2023
Dear Customer,
Thanks for sharing your rating with us and the community regarding our service and products.
Kind regards from Berlin,
Your Mister Spex Team
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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