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lafuma-furniture.co.uk
Reviews:

219 reviews in the last 12 months1,030 total reviews  

4.75
Excellent

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Most relevant positive review

10 Sept 2023
 Verified review
We have had Lafuma reclining chairs for many years but at our great age they have become too heavy for us to carry round the garden so we have passed them on to younger family members. To replace them we have obtained the AluCham folding chairs, being Aluminium very light, and with sturdy arms to push down on when getting up. When reclined, the back is high enough to support the head. The Lafuma shades fit. For a foot rest, we thought the Lafuma foot stool might be too low, so have ordered the camping stool instead - not yet arrived. A higher footstool might be a good idea.

Most relevant negative review

1 Aug 2023
 Verified review
I never received the chair as there was a mix up with my address. I called customer service to rectify this and was assured it had been done, I called DPD to see whether they could do anything their end and they couldn’t. Seems that Lafuma’s system doesn’t allow correction if a mistake at their end has been made. The customer service lady was lovely and helpful so it’s really a fault of the system. I had to order the chair again. I need to check if I was refunded, I only received an email to let me know the chair was on its way back to France, no apology and no notification of refund!
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Reviews for lafuma-furniture.co.uk

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10 Sept 2023
 Verified review

Lighter replacement for Lafuma reclining chairs

We have had Lafuma reclining chairs for many years but at our great age they have become too heavy for us to carry round the garden so we have passed them on to younger family members. To replace them we have obtained the AluCham folding chairs, being Aluminium very light, and with sturdy arms to push down on when getting up. When reclined, the back is high enough to support the head. The Lafuma shades fit. For a foot rest, we thought the Lafuma foot stool might be too low, so have ordered the camping stool instead - not yet arrived. A higher footstool might be a good idea.
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9 Jul 2023
 Verified review
I purchased 2 blue framed relaxer chairs approx 20 years ago ,I became tired of replacing the elastics , and thanks to your design was able to replace the seat panels with the clip design,now I have 2 very smart looking relaxer chairs that will see out my lifetime . These chairs have travelled all around Europe for the last 20 years in the back of the beloved Motorhome , so so comfy especially with the arm rests being padded ,my friends and family can’t believe they are over 20 years old they are a classic piece of furniture ,can’t fault them .Brilliant design .
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13 Jul 2023
 Verified review

Five star purchase.

The construction of the lounger and overall design is excellent, it's very easy to open and close, I particularly like the locking mechanism. My only thought would be to secure the corner feet onto the tube as these have slipped of when folding the lounger after use.
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28 Oct 2023
 Verified review
It is an extremely comfortable chair as it tilts and elevates your feet. It has a comfortable seat, thanks to the elasticated lacings…these can stretch and break if left out in bad weather, but replacements are available. The colours are good and don’t fade and it is easy to store. I would rate it higher than a Sun lounger or steamer chair.
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16 Jul 2023
 Verified review
Our two Lafuma lounger chairs are nearly 30 years old and we are so thankful that replacement laces are still available. Over time, we have only replaced laces three times and once ordered delivery is always punctual. Well done Lafuma for such a wonderfully durable product which are as comfortable now as they were when first purchased!
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27 Oct 2023
 Verified review

Great service no thanks to Brexit

Very easy online ordering and relatively quick delivery although we are SADLY no longer part of the EU (cheers to the muppet brigade led by Nigel, Boris, Jacob et al). I was kept informed by email / text of the progress from the goods from leaving the company’s premises, to Customs clearance, to progress once they arrived in the UK
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21 Oct 2023
 Verified review

Pure comfort

La Fuma are a very professional company selling an excellent product. We have noticed recently that the elastic strapping is not as strong as it used to be and consequently one has to change it more regularly. I don't know whether this is because it is a cheaper product or that the chairs do not have such a smooth finish?
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8 Aug 2023
 Verified review

Great product…

Bought the zero gravity chair because my practitioner uses one and I found it very beneficial for resting my legs as I have lymphoedema. Arrived well packaged and I loved the blue colour. However wish I'd bought the regular size and not XL as I'm only 5 ft and it's quite large!
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30 Jul 2023
 Verified review

Quality product, customer service response good

Excellent quality product, good service: a small scratch on product on receipt was eventually handled appropriately. There was a problem with email replies which were not received from customer service, but eventually rectified as satisfaction survey emails came through.
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10 Jul 2023
 Verified review

Excellent customer relations still exist!!

I emailed with a problem and got answer back same day with helpful link. Really impressive in todays business culture which I have found severely lacking since Covid. Thankyou so much Laguna for proving to me that good customer relations still exist.
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10 Sept 2023
 Verified review

Good but pricey

Very comfortable chairs...can easily fall asleep in them! A bit on the pricey side (we brought when on offer). Should really come with a carrying bag and not have to buy one separately considering the price hence only 4 stars
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18 Jul 2023
 Verified review

Excellent all round

Excellent online customer service to assist in choosing the right replacement kit for our chairs. New covers arrived quickly and were really easy to fit. Our chairs are like new again at a fraction of the price!
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1 Jul 2023
 Verified review

The best loungers…

We have purchased your XL loungers for years and they are extremely comfortable. By far the best on the market at the same price. Perfect for an afternoon siesta in the Sun after a tasty lunch and a bottle of wine
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29 Sept 2023
 Verified review
Excellent product but twice arrived very badly packaged, just loose in cardboard box. One box was damaged and product was exposed and scratched. Had to be sent back but Lafuma very quickly gave a full refund.
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7 Jul 2023
 Verified review

Helpful advice and pleased with purchase.

Speedy, helpful advice with links to item. Have ordered and received replacement canvas for my old recliner. So pleased to keep it going as it’s an essential. Intend to buy a cover for winter storage. Thanks.
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14 Sept 2023
 Verified review
Great customer service. I required a spare part for a recliner chair. I submitted a request and photograph of the item. By return a link to the website was received and order placed with delivery in 5 days!
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29 Jun 2023
 Verified review

Good that there are spares…

I am really pleased that (some) spares are available to replace worn fabrics. I was disappointed by the narrow range of colours/designs available and by the high price. Delivery was very quick and efficient.
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15 Jul 2023
 Verified review

Excellent product - delighted!

Bought 2 of the zero gravity recliner chairs, 4 years ago, for the patio. One of the best purchases that we've made - just love them. Excellent quality product - they're still as new - thankyou Lafuma!!
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2 Sept 2023
 Verified review

QUALITY STANDS OUT FROM THE REST

FROM START TO FINISH LAFUMA ARE FIRST CLASS. DELIVERY IS AS WITHIN STATED TIME, WRAPPED WELL. LAFUMA MAYBE MORE EXPENSIVE THAN THE REST BUT THE QUALITY STANDS OUT. I ALWAYS BUY WHEN A DISCOUNT IS ON.
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9 Jul 2023
 Verified review
Sent inquiry about a broken part . Swift reply . Told me it was available and which part I needed to order . Up to 10 day’s delivery. It arrived in about 5 days . Do very pleased with service
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