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lafuma-furniture.co.uk
Reviews:

300 reviews in the last 12 months1,315 total reviews  

4.73
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Most relevant positive review

9 Jul 2024
 Verified review
Lafuma’s service is brilliant….but DPD’s UK delivery service is appalling. In spite of using DPD’s online delivery rescheduling service giving our friends’ address 13 houses higher up on the estate, DPD delivery drivers on consecutive days IGNORED the crystal clear instruction. As soon as I received the notification that the driver had taken the parcel back to his depot (the neighbours up the road even saw him whizz past in the van) I phoned DPD. The woman told me she would ensure the second delivery went to the specified neighbours’ address (as it was always meant to have been). To my horror the next day I received a text from the DPD driver telling me I wasn’t in (ooh really?) but that he had delivered it to a neighbour two houses away…a £250 sunlounger given to strangers….I had to ring my friends up the road and ask them to collect it from a complete stranger to them. WHAT AN ABSOLUTE SHAMBLES OF A DELIVERY SERVICE
KX
Karin X.
Derbyshire

Most relevant negative review

5 Jul 2024
 Verified review
The items I purchsed were not as good quality as expected and therefore needed to be returned. I contacted Lafuma to arrange the return, they approved it and recommended a courier for me to use. However, according to the courier Lafuma then refused to receive the parcel and the items were returned back to me, after being in transit for nearly a month. The items (worth £500) arrived back with me damaged and I am now out of pocket trying to argue with the courier company about some compensation. I would definitely avoid purchasing directly from this company and instead use a local seller.
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Reviews for lafuma-furniture.co.uk

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10 Oct 2024
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7 Sept 2024
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We have several Laguna chairs and…

We have several Lafuma chairs and occasionally re-cover them but it’s hard to find exactly which model a cover will fit (the chairs have no codes on them as far as I can tell and who keeps a receipt for five years, and how would I tell which chair was bought when?)
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3 Sept 2024
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Nice service and furniture quality is good as I expected.
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1 Sept 2024
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Love the chair
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23 Sept 2024
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3 Sept 2024
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25 Sept 2024
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They sent the wrong colour covers which was a shame as now our chairs don’t match. But we needed them asap so couldn’t return and wait for new ones. Quite disappointing.
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21 Aug 2024
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Still good but not as green.

Love your chairs but the new clips mean they are not as readily repaired/ renewed as the ones with the laces. Replacement canvas and clips are nearly as much as a new chair. Not environmentally friendly as before
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6 Aug 2024
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Once the item was back in stock it was delivered very promptly, however, despite signing up for an email to tell me that the item was back in stock there was no email.
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16 Aug 2024
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Great that we can get spares

Delivered in a timely manner. Great that we can get spares
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19 Aug 2024
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27 Aug 2024
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13 Aug 2024
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22 Jul 2024
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I obtained a pleasingly quick reply to my email enquiry regarding the replacement of a broken chair bracket, the reply provided a all the information I required giving the appropriate web link and the specific part number. I placed the order online and received the item a few days later.
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11 Jul 2024
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Delivery was far quicker than I was quoted. My only criticism is the very limited range of colours for replacement canvases for my chairs. The quality of the product is great and has certainly rejuvenated a pair of chairs I've owned for over 10 years.
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12 Jul 2024
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The replacement seating is of v good quality. However. I found it difficult to fit the final elements which need significant strength to stretch it into the wire eyelets. Having finally fixed the item it was very comfortable.
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14 Jul 2024
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Good service once ordered

Good service once the product is ordered. The site is not the easiest to navigate, and it took time to work out whether I was purchasing the correct replacement fabric for my chair.
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5 Jul 2024
 Verified review
We are great fans of Lafuma over decades. One thing could be improved is to allow the seats to move to a more upright position. Also the seat fabric could go further back.
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31 Jul 2024
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Had to order new cover for RSXA recliner, slow delivery although the new cover is lovely.
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10 Jul 2024
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The product and delivery was great, but poor customer service when needed.

The product and delivery was great. Your customer service via email was bad!
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