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Most relevant positive review
9 Jul 2024
Verified review
Lafuma’s service is brilliant….but DPD’s UK delivery service is appalling. In spite of using DPD’s online delivery rescheduling service giving our friends’ address 13 houses higher up on the estate, DPD delivery drivers on consecutive days IGNORED the crystal clear instruction. As soon as I received the notification that the driver had taken the parcel back to his depot (the neighbours up the road even saw him whizz past in the van) I phoned DPD. The woman told me she would ensure the second delivery went to the specified neighbours’ address (as it was always meant to have been). To my horror the next day I received a text from the DPD driver telling me I wasn’t in (ooh really?) but that he had delivered it to a neighbour two houses away…a £250 sunlounger given to strangers….I had to ring my friends up the road and ask them to collect it from a complete stranger to them. WHAT AN ABSOLUTE SHAMBLES OF A DELIVERY SERVICE
The items I purchsed were not as good quality as expected and therefore needed to be returned. I contacted Lafuma to arrange the return, they approved it and recommended a courier for me to use. However, according to the courier Lafuma then refused to receive the parcel and the items were returned back to me, after being in transit for nearly a month. The items (worth £500) arrived back with me damaged and I am now out of pocket trying to argue with the courier company about some compensation. I would definitely avoid purchasing directly from this company and instead use a local seller.
Love your chairs but the new clips mean they are not as readily repaired/ renewed as the ones with the laces. Replacement canvas and clips are nearly as much as a new chair. Not environmentally friendly as before
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20 Aug 2024
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Replacement fabric saved chair
I was resigned to throwing away a garden chair when the frame was still in good condition. Pleasantly surprised to find I could buy replacement seat fabric 10+ years after buying the chair. Very easy to fit.
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30 Aug 2024
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Quality
Easy to order and, considering the items were coming from France, a speedy delivery. With plenty of notification on the way.
Love my chairs as I was replacing previous Lafuma, I knew I was getting quality.
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6 Aug 2024
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Once the item was back in stock it was delivered very promptly, however, despite signing up for an email to tell me that the item was back in stock there was no email.
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26 Aug 2024
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The chairs and stools can be left out in the rain and dry quickly. They are very comfortable and well designed, folding up easily for storage.
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20 Aug 2024
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Great products and great service. Worth the extra and love the sustainable aspects of their products.
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13 Aug 2024
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I renew my elastic on my chair something I don’t think you can do on the new versions
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17 Aug 2024
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Love these chairs - the perfect way to relax. Delivered ahead of schedule too.
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13 Aug 2024
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Happy customer
Great product at a very good price, ordered directly from Lafuma. Thank you
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15 Aug 2024
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I have bought these items before. Super products, enjoying using them.
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16 Aug 2024
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Great that we can get spares
Delivered in a timely manner. Great that we can get spares
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13 Aug 2024
Verified review
Really helpful and emails came in friendly concise manner