Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Most relevant positive review
9 Jul 2024
Verified review
Lafuma’s service is brilliant….but DPD’s UK delivery service is appalling. In spite of using DPD’s online delivery rescheduling service giving our friends’ address 13 houses higher up on the estate, DPD delivery drivers on consecutive days IGNORED the crystal clear instruction. As soon as I received the notification that the driver had taken the parcel back to his depot (the neighbours up the road even saw him whizz past in the van) I phoned DPD. The woman told me she would ensure the second delivery went to the specified neighbours’ address (as it was always meant to have been). To my horror the next day I received a text from the DPD driver telling me I wasn’t in (ooh really?) but that he had delivered it to a neighbour two houses away…a £250 sunlounger given to strangers….I had to ring my friends up the road and ask them to collect it from a complete stranger to them. WHAT AN ABSOLUTE SHAMBLES OF A DELIVERY SERVICE
The items I purchsed were not as good quality as expected and therefore needed to be returned. I contacted Lafuma to arrange the return, they approved it and recommended a courier for me to use. However, according to the courier Lafuma then refused to receive the parcel and the items were returned back to me, after being in transit for nearly a month. The items (worth £500) arrived back with me damaged and I am now out of pocket trying to argue with the courier company about some compensation. I would definitely avoid purchasing directly from this company and instead use a local seller.
Being 1.95m tall this is the most comfortable garden chair I've had (it's also the second one of these I've had) with the edge of the seat at my knees, not part way up my thigh, & the bottom bar doesn't sit above my ankles causing discomfort. Brilliant chair!!
Report review
1 Sept 2024
Verified review
Good product delivered on time.
Ordered the chairs and they were delivered in time for us to take on holiday with us.
Unfortunately the towel covers I ordered the next day took a lot longer and only arrived the day after we went on vacation.
Report review
1 Sept 2024
Verified review
The chairs are great - excellent quality and very comfortable - just what we wanted. The delivery was somewhat slow (they had to be sent from France to UK) but the chairs were with waiting for.
Report review
13 Sept 2024
Verified review
I added two reclining garden chairs to our collection - they are the most wonderfully comfortable chairs for relaxing in the garden.
Very swiftly delivered at a very reasonable sale price!
Report review
19 Sept 2024
Verified review
I know your products are built to last, my partner has had a chair of yours for nearly 10 years and it doesn’t look worn at all, so it was only a matter of time before I got my own!
Report review
2 Sept 2024
Verified review
Delivery of chair from France went very smoothly. Excellent communications throughout the process.
Chair is extremely comfortable.
Great company.