Snowtrax Ski & Snowboard StoreReviews:
216 reviews in the last 12 months2,282 total reviews
Excellent
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Top positive review
11 Dec 2023
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The customer service was brilliant, my board came so quickly! (Especially compared to gear I’ve ordered from other sites). And after a follow up query with customer services about an issue, Sarah was quick to reply and went above and beyond in understanding and rectifying it. Couldn’t recommend enough and now just excited to use my board!
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Top negative review
26 Feb 2024
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Have the goods that you are selling online actually in stock. Don't take the payment, then email a day or two later to offer vouchers or refunds because you don't have the item you were selling. All too often, online sellers advertise goods at prices that beat their competitors but don't actually have those goods. Its a rotten practice and wastes customers time effort and money.
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Reviews for Snowtrax Ski & Snowboard Store
27 Mar 2024
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27 Mar 2024
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27 Mar 2024
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24 Mar 2024
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18 Mar 2024
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18 Mar 2024
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18 Mar 2024
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17 Mar 2024
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17 Mar 2024
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15 Mar 2024
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15 Mar 2024
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15 Mar 2024
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14 Mar 2024
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7 Apr 2024
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I bought a pair of skis advertised at a good price, paid for them, then received an email saying they weren't available, a mistake, fair enough and refunded a few days later.
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21 Feb 2024
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First class boot fit
The professionalism, knowledge and service we received in buying new boots was first class. Dom spent time finding the right solutions for us, and having now spent a week skiing in the boots, the quality of fit speaks for itself - best week in a ski boot we’ve ever had! Performance and comfort were excellent.
Thanks.
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18 Feb 2024
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Happy customer!
I was slightly concerned that new ski jacket I needed quickly would arrive as soon as advertised, but it did! Delighted with purchase, great price, online ordering was easy and good communication from delivery company. Now I've found you I'll be using you again, thanks.
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8 Mar 2024
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Excellent service. I called the store to check which bindings they would recommend for the skis I wanted to order and then I completed the order on line. The bindings were fitted to the skis and delivered within 5 days. Super easy and hassle free.
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29 Feb 2024
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Actually Answered the Telephone- 5*
No they did everything just right, even to the most important thing of actually answering the phone & having a chat. I do like online services but unlike all the big companies who favour AI SnowTrax picked up the phone a spoke to me - 5*
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7 Mar 2024
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Helpful sales team
In the end I didn’t keep anything I ordered but couldn’t fault the service and help along the way. They very helpfully sent additional photos in advance of me ordering
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21 Feb 2024
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Very efficient to deal with.
Very efficient to deal with and a nice personal touch when they rang me to ask about binding set-up on some new skis I had ordered.
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