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Top positive review
11 Dec 2023
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The customer service was brilliant, my board came so quickly! (Especially compared to gear I’ve ordered from other sites). And after a follow up query with customer services about an issue, Sarah was quick to reply and went above and beyond in understanding and rectifying it. Couldn’t recommend enough and now just excited to use my board!
Have the goods that you are selling online actually in stock. Don't take the payment, then email a day or two later to offer vouchers or refunds because you don't have the item you were selling. All too often, online sellers advertise goods at prices that beat their competitors but don't actually have those goods. Its a rotten practice and wastes customers time effort and money.
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Reviews for Snowtrax Ski & Snowboard Store
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12 Apr 2024
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Excellent friendly service. The staff always came back to me when they said they would and the skis were set up and delivered perfectly. Would definitely use again.
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11 Apr 2024
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Perfect
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11 Apr 2024
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11 Apr 2024
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Ski & binding purchase
Excellent service and advise when selecting skis and bindings for my wife.
Nick has been particularly helpful and understanding.
I highly recommend
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9 Apr 2024
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8 Apr 2024
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7 Apr 2024
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I bought a pair of skis advertised at a good price, paid for them, then received an email saying they weren't available, a mistake, fair enough and refunded a few days later.
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5 Apr 2024
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5 Apr 2024
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Payed for next day delivery. Goods arrived the following day. No complaints
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4 Apr 2024
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31 Mar 2024
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Everything you would expect from a well run retailer.., I ordered the wrong boots .. my fault …no problem all resolved in 24hrs …
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31 Mar 2024
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28 Mar 2024
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28 Mar 2024
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27 Mar 2024
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Fast efficient service. Clear instructions regarding fitting the binding on skis.
Very happy to return to buy again
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27 Mar 2024
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27 Mar 2024
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27 Mar 2024
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27 Mar 2024
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Very good service
Ordered one evening, despatched next morning, delivered (to Aberdeenshire) next day so all very efficient and a 5 star service.
On this occasion I would have been happy with a free/slower delivery service as £3 delivery for a £5 order isn't great - but £3 is less than it would cost me to drive to a shop and park so I shouldn't complain!
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