klarstein.co.uk
Reviews:

78 reviews in the last 12 months669 total reviews  

4.38
Good

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Top positive review

24 Dec 2023
 Verified review
Excellent if you're on a budget (You get what you pay for), kitchen products superficially look nice but the "devil is in the detail", we have purchased several Klarstein products and up close they are low-quality and poorly manufactured. With our Kitchen products (extractor and induction hobs) panels don't meet, the paint on the glass is rough and not even, the motors are slow and loud, panels and hinges very thin. One of our purchases is an induction hob (with an adapted UK plug) this is 3.5KW which is dangerously overpowered for the UK. We also have three standard tall fans, these are on another level, they are brilliant (good quality, powerful and quiet) feels like two different companies when compared to the Kitchen appliances. That said for the price we are very pleased.

Top negative review

21 Oct 2023
 Verified review
Good extractor but much noisier than expected, light are poor and instructions not as clear as they could be. No information on replacement bulbs and if you can find them the bulbs themselves are very expensive around £12 each. Also no option for warm or daylight. Actual method of replacing could be simpler, currently requires removing two screws and the panel containing the lights, unclipping the bulb unit and disconnecting from Would not buy again if I could find more 60cm hoods.
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Reviews for klarstein.co.uk

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21 Oct 2023
 Verified review

Noisy and disappointing lighting

Good extractor but much noisier than expected, light are poor and instructions not as clear as they could be. No information on replacement bulbs and if you can find them the bulbs themselves are very expensive around £12 each. Also no option for warm or daylight. Actual method of replacing could be simpler, currently requires removing two screws and the panel containing the lights, unclipping the bulb unit and disconnecting from Would not buy again if I could find more 60cm hoods.
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Answer by klarstein.co.uk
23 Oct 2023
Dear customer, We apologize for the inconveniences, with our products. Remember that you have customer service at your disposal that can help you with this. Thanks in advance, and we wish you a nice day, Klarstein Team
PB
Peter B.
Gloucester
27 Nov 2023
 Verified review
Cannot add the Taal to my network, the Klarstein Wonderwall infrared panel was not an issue adding to the Klarstein app. Was able to add the Taal to my Smart Life app without an issue, it detected it automatically. Good product otherwise, the heating aspect is good.
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Answer by klarstein.co.uk
28 Nov 2023
Dear Peter, Thanks so much for your review. Remember, if you have any kind of issue, we will be really happy to help you. Soon, we will contact you via e-mail. Greetings from Berlin, Alex
11 Sept 2023
 Verified review
the control panel is not very touch sensitive and arranging the settings is rather complicated whereas it should be straight forward it took us an hour to get the thing programmed and are still not sure its right.
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Answer by klarstein.co.uk
9 Oct 2023
Dear customer, We are sorry you have found operating your product not as easy as expected. Please note we will be happy to assist with technical queries or to organise a free return of your order if that is your preference. You will find our contact details in our website. Kind regards, Chris