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Top positive review
24 Dec 2023
Verified review
Excellent if you're on a budget (You get what you pay for), kitchen products superficially look nice but the "devil is in the detail", we have purchased several Klarstein products and up close they are low-quality and poorly manufactured. With our Kitchen products (extractor and induction hobs) panels don't meet, the paint on the glass is rough and not even, the motors are slow and loud, panels and hinges very thin. One of our purchases is an induction hob (with an adapted UK plug) this is 3.5KW which is dangerously overpowered for the UK.
We also have three standard tall fans, these are on another level, they are brilliant (good quality, powerful and quiet) feels like two different companies when compared to the Kitchen appliances. That said for the price we are very pleased.
I received my package , Electric fire. In good time.
When I opened it I was very upset to find it broken.
After many emails I am still waiting for an answer to return it!
This is not a particularly good ice making machine. Ice cubes are too small and seem to melt very quickly
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Answer by klarstein.co.uk
11 Mar 2024
Dear customer,
Thanks for your feedback and apologies for the ice machine malfunction.
I assume you have already been in contact with our customer service in order to arrange a return. Otherwise, please do.
Kind regards,
Chris
We are very pleased with the coffee maker and it uses less electricity than our previous one. It is easier to clean as well so all it all a big improvement. I have to tell you although it is brief when it is grinding the coffee beans the noise frightens our cat!
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17 Feb 2024
Verified review
Product arrived badly damaged but After sales lady was excellent and offered return or rebate. You should improve packaging and the delivery company
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5 Feb 2024
Verified review
very efficient but the strip dividing the two heating zones is not heat proof
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Answer by klarstein.co.uk
8 Feb 2024
Dear customer,
Thanks very much for your message.
Your feedback has been shared with the Products Dep.
Kind regards,
Chris
An amazing company to deal with, they give a date for delivery with items needing to cross through several countries yet they succeed in getting the timing just right. This is brilliant, then there is their goods. Absolutely top drawer Expresso machine manufacturers that deliver tastey coffees every time.
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9 Jan 2024
Verified review
Really enjoying my coffee machine. Arrived no fuss. Clear instructions. Superb machine - really good pressure for the price.
Using the website to compare machines and find the one I wanted was good. Making the purchase was straightforward. And it arrived in the timeframe specified.
I'm very satisfied
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6 Jan 2024
Verified review
ORDERED A FRANKLIN 388 STEREO SYSTEM DELIVERED WITHIN THREE OR FOUR DAYS EASY TO SET UP PLEASED WITH THE QUALITY.
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10 Jan 2024
Verified review
Very professional, nothing too much trouble, excellent delivery and packaging
good communication
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27 Dec 2023
Verified review
excellent communications and kept me informed of the delays the courier was having
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13 Jan 2024
Verified review
Delivery was good as was the packaging and the product is excellent quality
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