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Top positive review
24 Dec 2023
Verified review
Excellent if you're on a budget (You get what you pay for), kitchen products superficially look nice but the "devil is in the detail", we have purchased several Klarstein products and up close they are low-quality and poorly manufactured. With our Kitchen products (extractor and induction hobs) panels don't meet, the paint on the glass is rough and not even, the motors are slow and loud, panels and hinges very thin. One of our purchases is an induction hob (with an adapted UK plug) this is 3.5KW which is dangerously overpowered for the UK.
We also have three standard tall fans, these are on another level, they are brilliant (good quality, powerful and quiet) feels like two different companies when compared to the Kitchen appliances. That said for the price we are very pleased.
Good extractor but much noisier than expected, light are poor and instructions not as clear as they could be.
No information on replacement bulbs and if you can find them the bulbs themselves are very expensive around £12 each. Also no option for warm or daylight.
Actual method of replacing could be simpler, currently requires removing two screws and the panel containing the lights, unclipping the bulb unit and disconnecting from
Would not buy again if I could find more 60cm hoods.
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Reviews for klarstein.co.uk
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28 Oct 2023
Verified review
Heats up quick and froths the milk to produce an excellent cappachino
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27 Oct 2023
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Always well mannered and helpful
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27 Oct 2023
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Gas hob
Great value for money and excellent service, product looks more expensive than it was.
Would definitely recommend this company for future appliances.
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25 Oct 2023
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Excellent
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25 Oct 2023
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21 Oct 2023
Verified review
Noisy and disappointing lighting
Good extractor but much noisier than expected, light are poor and instructions not as clear as they could be.
No information on replacement bulbs and if you can find them the bulbs themselves are very expensive around £12 each. Also no option for warm or daylight.
Actual method of replacing could be simpler, currently requires removing two screws and the panel containing the lights, unclipping the bulb unit and disconnecting from
Would not buy again if I could find more 60cm hoods.
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Answer by klarstein.co.uk
23 Oct 2023
Dear customer,
We apologize for the inconveniences, with our products. Remember that you have customer service at your disposal that can help you with this.
Thanks in advance, and we wish you a nice day,
Klarstein Team
17 Oct 2023
Verified review
Great customer service ,
Great customer service
Tidy unit, only used eco with quick dry and 15 min fruit wash(for quick refresh/rinse)
Not keen on the horizontal cutlery trays but now leaving top one out unit bottom one filled. Top rack too high for my saucers, but learning what fits where to maximise capacity.
It is expensive but hopefully worth the money. Bought for size and colour
The juicer was faulty, on contacting Klarstein they arranged for collection and refunded our money promptly.
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4 Oct 2023
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Our item was sent to the wrong address twice, when it arrived it was almost 100% damaged. We want a full refund and the item removed or we will dispose of it ourselves as they will never be able to sell it because of the damage. Their Customer Service is a disgrce, the first time they deliverd to the wrong address, they asked us to pick it up and return it to them. They should not be allowed to trade.
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Answer by klarstein.co.uk
9 Oct 2023
Dear customer,
We are sorry for the poor experience with your order delivery and the damage on your product.
We hope your case has been already resolved and you have been given an explanation in regard of the wrong address. Otherwise, please contact us privately in order to support you further.
Again, sorry for the inconvenience.
Kind regards,
Chris
24 Sept 2023
Verified review
I like the free and prompt inclusion of the Trusted Shops provision which I had not come across before. Brownie points to Klarstein.
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14 Sept 2023
Verified review
Everything was brilliant.
I don't think you can improve perfection. Everything was great from ordering to delivery and the end product, exctractor hood and grey gas hob.
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14 Sept 2023
Verified review
Very good quality!!!
Very good quality, it’s exactly what I needed. Very good price as well.
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13 Sept 2023
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11 Sept 2023
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the control panel is not very touch sensitive and arranging the settings is rather complicated whereas it should be straight forward it took us an hour to get the thing programmed and are still not sure its right.
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Answer by klarstein.co.uk
9 Oct 2023
Dear customer,
We are sorry you have found operating your product not as easy as expected.
Please note we will be happy to assist with technical queries or to organise a free return of your order if that is your preference. You will find our contact details in our website.
Kind regards,
Chris
9 Sept 2023
Verified review
Complicated
Fast delivery and easy to put on the wall, but very complicated to get it to pair with phone hence the four stars. We were about to send it back but tried it one last time next to the router and it worked.
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6 Sept 2023
Verified review
Great service
Can't think of anything to improve the service I got, I just wish that all the companies that cater for there customers would be as good as you.
Double thumbs up and 5 big stars :-)
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4 Sept 2023
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8
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15 Aug 2023
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4 Aug 2023
Verified review
Didn’t deliver to correct address, ignored the delivery address & wouldn’t amend.
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