Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
24 Dec 2023
Verified review
Excellent if you're on a budget (You get what you pay for), kitchen products superficially look nice but the "devil is in the detail", we have purchased several Klarstein products and up close they are low-quality and poorly manufactured. With our Kitchen products (extractor and induction hobs) panels don't meet, the paint on the glass is rough and not even, the motors are slow and loud, panels and hinges very thin. One of our purchases is an induction hob (with an adapted UK plug) this is 3.5KW which is dangerously overpowered for the UK.
We also have three standard tall fans, these are on another level, they are brilliant (good quality, powerful and quiet) feels like two different companies when compared to the Kitchen appliances. That said for the price we are very pleased.
Good extractor but much noisier than expected, light are poor and instructions not as clear as they could be.
No information on replacement bulbs and if you can find them the bulbs themselves are very expensive around £12 each. Also no option for warm or daylight.
Actual method of replacing could be simpler, currently requires removing two screws and the panel containing the lights, unclipping the bulb unit and disconnecting from
Would not buy again if I could find more 60cm hoods.
This is not a particularly good ice making machine. Ice cubes are too small and seem to melt very quickly
Report review
Answer by klarstein.co.uk
11 Mar 2024
Dear customer,
Thanks for your feedback and apologies for the ice machine malfunction.
I assume you have already been in contact with our customer service in order to arrange a return. Otherwise, please do.
Kind regards,
Chris
23 Feb 2024
Verified review
Report review
23 Feb 2024
Verified review
Report review
21 Feb 2024
Verified review
Report review
17 Feb 2024
Verified review
Product arrived badly damaged but After sales lady was excellent and offered return or rebate. You should improve packaging and the delivery company
Report review
5 Feb 2024
Verified review
very efficient but the strip dividing the two heating zones is not heat proof
Report review
Answer by klarstein.co.uk
8 Feb 2024
Dear customer,
Thanks very much for your message.
Your feedback has been shared with the Products Dep.
Kind regards,
Chris
We are very pleased with the coffee maker and it uses less electricity than our previous one. It is easier to clean as well so all it all a big improvement. I have to tell you although it is brief when it is grinding the coffee beans the noise frightens our cat!
Report review
26 Jan 2024
Verified review
Report review
20 Jan 2024
Verified review
Report review
13 Jan 2024
Verified review
Delivery was good as was the packaging and the product is excellent quality
Report review
10 Jan 2024
Verified review
Very professional, nothing too much trouble, excellent delivery and packaging
good communication
Report review
9 Jan 2024
Verified review
Really enjoying my coffee machine. Arrived no fuss. Clear instructions. Superb machine - really good pressure for the price.
Using the website to compare machines and find the one I wanted was good. Making the purchase was straightforward. And it arrived in the timeframe specified.
I'm very satisfied
I placed an order with you and paid for the product I ordered. Ten days later you cancelled my order without any explanation. Bad service. I won't recommend you to anyone.
Report review
Answer by klarstein.co.uk
9 Jan 2024
Dear JPM Robertson,
Apologies and thanks for your message.
The order could have been cancelled by different reasons; no stock, wrong payment, system malfunction, etc. You should have definitely been informed of the cause behind, sorry.
If you let me know the article you intended to purchase, I might be able to find out why the cancellation.
Kind regards,
Chris
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.