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Top positive review
24 Dec 2023
Verified review
Excellent if you're on a budget (You get what you pay for), kitchen products superficially look nice but the "devil is in the detail", we have purchased several Klarstein products and up close they are low-quality and poorly manufactured. With our Kitchen products (extractor and induction hobs) panels don't meet, the paint on the glass is rough and not even, the motors are slow and loud, panels and hinges very thin. One of our purchases is an induction hob (with an adapted UK plug) this is 3.5KW which is dangerously overpowered for the UK.
We also have three standard tall fans, these are on another level, they are brilliant (good quality, powerful and quiet) feels like two different companies when compared to the Kitchen appliances. That said for the price we are very pleased.
Good extractor but much noisier than expected, light are poor and instructions not as clear as they could be.
No information on replacement bulbs and if you can find them the bulbs themselves are very expensive around £12 each. Also no option for warm or daylight.
Actual method of replacing could be simpler, currently requires removing two screws and the panel containing the lights, unclipping the bulb unit and disconnecting from
Would not buy again if I could find more 60cm hoods.
I placed an order with you and paid for the product I ordered. Ten days later you cancelled my order without any explanation. Bad service. I won't recommend you to anyone.
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Answer by klarstein.co.uk
9 Jan 2024
Dear JPM Robertson,
Apologies and thanks for your message.
The order could have been cancelled by different reasons; no stock, wrong payment, system malfunction, etc. You should have definitely been informed of the cause behind, sorry.
If you let me know the article you intended to purchase, I might be able to find out why the cancellation.
Kind regards,
Chris
7 Jan 2024
Verified review
Great product
Easy to deal with. Good communication. Delivered on time.
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6 Jan 2024
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ORDERED A FRANKLIN 388 STEREO SYSTEM DELIVERED WITHIN THREE OR FOUR DAYS EASY TO SET UP PLEASED WITH THE QUALITY.
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31 Dec 2023
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28 Dec 2023
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27 Dec 2023
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excellent communications and kept me informed of the delays the courier was having
An amazing company to deal with, they give a date for delivery with items needing to cross through several countries yet they succeed in getting the timing just right. This is brilliant, then there is their goods. Absolutely top drawer Expresso machine manufacturers that deliver tastey coffees every time.
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24 Dec 2023
Verified review
Excellent if you're on a budget (fans are excellent)...
Excellent if you're on a budget (You get what you pay for), kitchen products superficially look nice but the "devil is in the detail", we have purchased several Klarstein products and up close they are low-quality and poorly manufactured. With our Kitchen products (extractor and induction hobs) panels don't meet, the paint on the glass is rough and not even, the motors are slow and loud, panels and hinges very thin. One of our purchases is an induction hob (with an adapted UK plug) this is 3.5KW which is dangerously overpowered for the UK.
We also have three standard tall fans, these are on another level, they are brilliant (good quality, powerful and quiet) feels like two different companies when compared to the Kitchen appliances. That said for the price we are very pleased.
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17 Dec 2023
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My product developed a fault soon after purchase. Customer service relating to the return was excellent.
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7 Dec 2023
Verified review
Received hob on time
It is easy to use and works well
Cannot add the Taal to my network, the Klarstein Wonderwall infrared panel was not an issue adding to the Klarstein app.
Was able to add the Taal to my Smart Life app without an issue, it detected it automatically.
Good product otherwise, the heating aspect is good.
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Answer by klarstein.co.uk
28 Nov 2023
Dear Peter,
Thanks so much for your review.
Remember, if you have any kind of issue, we will be really happy to help you. Soon, we will contact you via e-mail.
Greetings from Berlin,
Alex
26 Nov 2023
Verified review
Very pleased with the purchase.
I found the website clear and easy to navigate, the delivery was prompt and the product well packaged.
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26 Nov 2023
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Received cooker hood all good as described
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25 Nov 2023
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The item sent differed from image on website
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Answer by klarstein.co.uk
27 Nov 2023
Dear Andrew,
Thanks for your review and apologies if there are differences between the received article and the description.
We would appreciate if you let us know which differences are those exactly, so we can amend the error if it does exist.
I can also see in the system that you have agreed to a solution already.
Kind regards,
Chris
22 Nov 2023
Verified review
Excellent service and price
Excellent service, quick delivery, lovely heater and great price.
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20 Nov 2023
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15 Nov 2023
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12 Nov 2023
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Happy with product, delivery and very helpful support team.
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