Reviews for car2cover.co.uk
4.92/5.00
Excellent
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car2cover.co.ukReviews
: 2,272Excellent
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car2cover.co.uk- Logo - reviews
car2cover.co.uk - The UK's best Gap Insurance provider
This website provides a wealth of information about a range of high quality, low-cost Gap Insurance, Tyre Insurance, Scratch and Dent Insurance and Alloy Wheel Insurance.
Substantial savings when compared to motor dealer policies.
Visit today and contact us if you have any questions
Contact
Click2protect UK Limited
The Officers Mess Royston Road Duxford
CB22 4QH Cambridgeshire
United Kingdom
Trade register
United Kingdom 09196261
the most relevant positive review
2021-11-05T10:18:38Z 3 months ago
This review is based on making my purchase, I haven't had any reason to make a claim on the insurance policy so I can't comment on how good the actual product is that I have taken out. I spoke with two people who were both very informative and helpful with absolutely no pressure to purchase. After getting the information sent through from the first rep I then called back and was able to purchase without any hassle with the rep who took the call.
So my 5 stars is for the customer service received on the telephone.
As to what could have been better, just that I was going to purchase the insurance directly from the website after receiving an online quote, however when I clicked on Buy Now it just kept looping me round to the same place with no payment option. So maybe a temporary glitch on the site?
the most relevant critical review
2021-03-31T19:46:21Z 10 months ago
Website difficult to navigate .haven’t used the goods yet unable to comment. Customer service over the phone outstanding.
car2cover.co.uk- Logo - reviews
Answer by car2cover.co.uk
3 months ago
Dear Sir, we really appreciate your comments. Our website creates many thousands of insurance policies every year and as these reviews will show, we receive very few (if any) negative comments about ou website. However, if there was something specific you found difficult - we would love to hear. This would be helpful in allowing us to make a change to the site and improving the experience for others. Thanks again for your feedback and we really do appreciate your business.
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-11-05T10:18:38Z 3 months ago
This review is based on making my purchase, I haven't had any reason to make a claim on the insurance policy so I can't comment on how good the actual product is that I have taken out. I spoke with two people who were both very informative and helpful with absolutely no pressure to purchase. After getting the information sent through from the first rep I then called back and was able to purchase without any hassle with the rep who took the call.
So my 5 stars is for the customer service received on the telephone.
As to what could have been better, just that I was going to purchase the insurance directly from the website after receiving an online quote, however when I clicked on Buy Now it just kept looping me round to the same place with no payment option. So maybe a temporary glitch on the site?
Read more
2021-03-31T19:46:21Z 10 months ago
Website difficult to navigate .haven’t used the goods yet unable to comment. Customer service over the phone outstanding.
car2cover.co.uk- Logo - reviews
Answer by car2cover.co.uk
3 months ago
Dear Sir, we really appreciate your comments. Our website creates many thousands of insurance policies every year and as these reviews will show, we receive very few (if any) negative comments about ou website. However, if there was something specific you found difficult - we would love to hear. This would be helpful in allowing us to make a change to the site and improving the experience for others. Thanks again for your feedback and we really do appreciate your business.
Read more
What other customers say about their experience with car2cover.co.uk
2021-10-22T13:55:11Z 4 months ago
Easy to understand the products and easy to buy
Verified review|
2021-10-02T07:05:51Z 4 months ago
Great communication and attention to detail
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2021-10-10T08:20:25Z 4 months ago
Pretty good done and dusted in no time
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2021-10-10T16:03:53Z 4 months ago
So easy to understand and buy
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2021-10-24T13:50:46Z 4 months ago
Excellent service
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2021-10-07T11:08:27Z 4 months ago
Excellent
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2021-06-20T02:57:04Z 8 months ago
Very good customer service,and product,I am a returning customer and when I had to make a claim in the past it was all hassle free
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2021-08-26T12:06:59Z 5 months ago
I strong recommend Car2Cover and the principles of GAP insurance. I had the misfortune to have someone steer into me resulting in my £65,000 new car getting written off. Without Car2Cover and the help and support of Tom my losses would have been huge. I have just purchased my 3rd GAP policy through Car2Cover. I wouldn't consider buying elsewhere. My Primary Insurance broker cannot match Car2Cover.
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2021-03-09T18:01:46Z 1 year ago
I spent a lot of time weighing up different insurers for this insurance, made sure of all the small print, but car2cover won me over. Very competitive price, easy website, shame door handles are not covered especially as it’s a high risk area in a car park, but I knew this before I committed, however I hope that their claims procedure will be just as easy, hopefully though I won’t need to find out
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2021-07-01T10:41:19Z 7 months ago
Have used car2cover for many years and always find the staff really friendly and helpful. My recent claim was dealt with quickly and a new Gap policy taken out for my replacement car was less than half the dealer's price and policy features better than anything I found on the internet.
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2021-01-29T08:02:54Z 1 year ago
I googled alloy wheel cover and car2cover were quite close to the top. I called, but had to cut off and Elaine called me back. Extremely friendly and helpful. Explained the insurance available, benefits, limitations, etc. Price was one-off for 3 years cover, so very happy with it. After answering a few questions the cover was in place and I received email notification instantly. Very efficient.
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2021-08-20T07:28:17Z 6 months ago
Was a bit hesitant at first as was not sure if claims made here would affect my main insurance? Sites like 'What Car' have indicated they could. Elaine at Car2Cover convinced me this was not the case as she has never heard any of her customers to date having such problems with their own insurance companies. On Elaine's advice, I decided it was safe to join Car2Cover scratch and dent insurance.
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2021-07-25T14:54:50Z 7 months ago
I’ve used Car2cover for several cars over the years now, I’ve never yet (thankfully) had the need to use the cover but I’m confident they would come good. The price I got was more than half as much cheaper than the dealer product for the same cover! I was able to transfer the remainder of my current policy to my new car thus receiving a discount, the process was simple and pain free,
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2021-04-08T14:30:46Z 10 months ago
Unfortunately I didn’t get the name of the lady who processed our request to renew our cover on a new vehicle, but it was so refreshing to talk to a person who was so professional in dealing with the process, in today’s climate of ticking boxes on a screen this lady was a breath of fresh air and a credit to the company, if only all customer services were as good as this.
Well done.
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2021-08-08T15:30:09Z 6 months ago
I had the pleasure of Elaine helping me with setting up a new policy and my customer service experience was exceptional.
Car 2 Cover excel in putting the customer first and being one of the most helpful, professional, friendliest companies I’ve had the pleasure of dealing with. I was very impressed from start to finish with my customer journey. I wish every company was like this!
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2021-08-29T13:24:03Z 5 months ago
When l tried to get a quote online l was informed that l couldn’t be insured,l then made a phone call and was told that they could insure me,l had the different leaves of insurance explained and was very happy to take my insurance with them.I have been insured with this company before but l have never needed to make a claim but the reviews have been very positive.John
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2021-03-15T09:23:32Z 11 months ago
The car I purchased was a new make and model, not found on most insurance databases. I telephoned and Elaine was a huge help, talking me through the options and prices, she updated the database with the new model and sorted everything for me. I purchased gap, alloy and paintwork cover and saved over £400 against the main dealer price quoted. Highly recommend.
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2021-06-03T16:16:19Z 8 months ago
An excellent service from car2cover, this is the second policy I’ve taken out in last 3 years. The staff always explain all of the options clearly and the price is extremely competitive, especially versus dealer offered options. Thankfully I’ve never had to use the cover provided but for peace of mind it’s definitely worth it!
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2021-06-02T15:13:35Z 8 months ago
I can't fault car2cover's customer service - I had to wait less than a minute before speaking to a very helpful & friendly customer services lady who explained that I'd chosen an inappropriate cover package for gap insurance for my needs & changed the cover to the one which I thought I'd chosen there & then
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2021-04-01T18:10:04Z 10 months ago
This is my 3rd policy that I have taken with car2cover. Excellent service with everything explained fully and cover starting straight away at a very reasonable price. I even got a rebate on my previous policy as I had cancelled it early and I was able to put the rebate towards my new policy. Perfect !!!
Verified review|
Reviews for car2cover.co.uk
4.92/5.00
Excellent
How is the rating calculated?
Details about car2cover.co.uk
car2cover.co.uk- Logo - reviews
car2cover.co.uk - The UK's best Gap Insurance provider
This website provides a wealth of information about a range of high quality, low-cost Gap Insurance, Tyre Insurance, Scratch and Dent Insurance and Alloy Wheel Insurance.
Substantial savings when compared to motor dealer policies.
Visit today and contact us if you have any questions
Contact
Click2protect UK Limited
The Officers Mess Royston Road Duxford
CB22 4QH Cambridgeshire
United Kingdom
Trade register
United Kingdom 09196261