Reviews for car2cover.co.uk
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the most relevant positive review
8 months ago
This review is based on making my purchase, I haven't had any reason to make a claim on the insurance policy so I can't comment on how good the actual product is that I have taken out. I spoke with two people who were both very informative and helpful with absolutely no pressure to purchase. After getting the information sent through from the first rep I then called back and was able to purchase without any hassle with the rep who took the call.
So my 5 stars is for the customer service received on the telephone.
As to what could have been better, just that I was going to purchase the insurance directly from the website after receiving an online quote, however when I clicked on Buy Now it just kept looping me round to the same place with no payment option. So maybe a temporary glitch on the site?
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the most relevant critical review
5 months ago
Most policies easy to find and reasonably competitive.
As no idea of what would happen if necessary to make a claim have only rated them as Fair
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Reviews for car2cover.co.uk
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Verified review
11 months ago
The customer agent was friendly and knowledgeable. Wasn’t at all pushy with sales and took time to explain things. Highly recommended
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Verified review
10 months ago
Straight forward to set up policy - in terms of quality of the product we’ll need to see if you deliver when we have to call on you.
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Verified review
11 months ago
Great service from my previous policy when I needed to claim, and setting up a new policy for my new car couldn't have been easier.
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10 months ago
Had to ring up to speak to customer services to find out how to claim my transfer credit dealt with very politely and efficiently
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Verified review
1 year ago
Tom took over the mantle and dealt with our request efficiently whilst Elaine was on her day off. Excellent service and advice.
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Verified review
10 months ago
Been with this company now for quite a while first class service and very polite customer service, would recommend to all.
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Verified review
1 year ago
Nice person to deal with. Very helpful in a non pushing way. I saved over £100 on what the car dealer wanted to charge me.
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Verified review
8 months ago
Easy on-line experience.Have used company before and no issues. Would hope this to be the case if a claim was necessary.
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1 year ago
My contact was polite, efficient, knowledgeable and professional. I would recommend Car2cover...recommend it very highly
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1 year ago
Excellent service by Tom went through everything as we are both getting older .We will always recommend this to anybody.
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Verified review
5 months ago
Only just signed up so can't comment on claims but the price is competative and the sign up process was quick and easy.
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Answer by car2cover.co.uk
5 months ago
Hi,
Thank you for your feedback and choosing car2cover.co.uk for your insurance policy - we really appreciate your business and hope you enjoy your new vehicle!
Verified review
9 months ago
You would be mad not to arrange GAP insurance, must be at least my fifth car covered over the years. Excellent service.
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10 months ago
Good once I spoke to a member of staff. Website was a bit hard to navigate and I was unable to complete my purchase.
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1 year ago
Great flexibility with my GAP insurance, able to transfer a balance from an existing policy to a new 3 year policy!
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1 year ago
Very straightforward process; being able to transfer some funds from the 'old' policy to the new is really helpful.
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Verified review
9 months ago
Once again car2cover comes up trumps with service and price.. Been a loyal customer for 8 years. Highly recommend.
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7 months ago
Nothing of concern. Easy online process and product matches that offered by dealer... but C2C much cheaper.
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Verified review
11 months ago
Very easy to purchase, clear and easy to understand on website, good value 2nd vehicle I have had cover for.
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Verified review
1 year ago
Elaine was extremely informative and helpful. Very happy with the high level of customer service I received
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Verified review
9 months ago
The lady I spoke with was informative, polite and knowledgable. A pleasure for someone who knew her stuff.
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