Reviews for car2cover.co.uk
4.91/5.00
Excellent
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car2cover.co.ukReviews
: 2,243Excellent
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car2cover.co.uk- Logo - reviews
car2cover.co.uk - The UK's best Gap Insurance provider
This website provides a wealth of information about a range of high quality, low-cost Gap Insurance, Tyre Insurance, Scratch and Dent Insurance and Alloy Wheel Insurance.
Substantial savings when compared to motor dealer policies.
Visit today and contact us if you have any questions
Contact
Click2protect UK Limited
The Officers Mess Royston Road Duxford
CB22 4QH Cambridgeshire
United Kingdom
Trade register
United Kingdom 09196261
the most relevant positive review
2021-11-05T10:18:38Z 1 month ago
This review is based on making my purchase, I haven't had any reason to make a claim on the insurance policy so I can't comment on how good the actual product is that I have taken out. I spoke with two people who were both very informative and helpful with absolutely no pressure to purchase. After getting the information sent through from the first rep I then called back and was able to purchase without any hassle with the rep who took the call.
So my 5 stars is for the customer service received on the telephone.
As to what could have been better, just that I was going to purchase the insurance directly from the website after receiving an online quote, however when I clicked on Buy Now it just kept looping me round to the same place with no payment option. So maybe a temporary glitch on the site?
the most relevant critical review
2020-12-16T11:47:43Z 1 year ago
I cannot rate the goods as they are insurance products and have not made a claim. In the T&Cs if you have to make a claim you must deal with the insurance company directly. Car2cover does not act as your representative with the insurance companies. A few problems with Car2cover website but I may because I kept changing my options.
car2cover.co.uk- Logo - reviews
Answer by car2cover.co.uk
1 month ago
Thank you for your comments, which in this case are particularly interesting. Our customers prefer to 'remove the middle man' and have direct contact with the people who make important claims decisions and arrangements. This arrangement has been found to speed up the process, eliminate the possibility of miscommunication and provides the policyholder the opportunity to build rapport and familiarity with the claims contacts. This is more helpful of course with multi claim policies such as Alloy Wheel, Scratch and Dent and Tyre Insurance of course. Whilst the vast majority of customers prefer to deal directly with the insurer for speed, we will bear your comments in mind for the future. Thanks for your business and if there is anything we can do to help - please let us know!
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-11-05T10:18:38Z 1 month ago
This review is based on making my purchase, I haven't had any reason to make a claim on the insurance policy so I can't comment on how good the actual product is that I have taken out. I spoke with two people who were both very informative and helpful with absolutely no pressure to purchase. After getting the information sent through from the first rep I then called back and was able to purchase without any hassle with the rep who took the call.
So my 5 stars is for the customer service received on the telephone.
As to what could have been better, just that I was going to purchase the insurance directly from the website after receiving an online quote, however when I clicked on Buy Now it just kept looping me round to the same place with no payment option. So maybe a temporary glitch on the site?
Read more
2020-12-16T11:47:43Z 1 year ago
I cannot rate the goods as they are insurance products and have not made a claim. In the T&Cs if you have to make a claim you must deal with the insurance company directly. Car2cover does not act as your representative with the insurance companies. A few problems with Car2cover website but I may because I kept changing my options.
car2cover.co.uk- Logo - reviews
Answer by car2cover.co.uk
1 month ago
Thank you for your comments, which in this case are particularly interesting. Our customers prefer to 'remove the middle man' and have direct contact with the people who make important claims decisions and arrangements. This arrangement has been found to speed up the process, eliminate the possibility of miscommunication and provides the policyholder the opportunity to build rapport and familiarity with the claims contacts. This is more helpful of course with multi claim policies such as Alloy Wheel, Scratch and Dent and Tyre Insurance of course. Whilst the vast majority of customers prefer to deal directly with the insurer for speed, we will bear your comments in mind for the future. Thanks for your business and if there is anything we can do to help - please let us know!
Read more
What other customers say about their experience with car2cover.co.uk
2021-05-25T13:55:54Z 7 months ago
Excellent service agent on phon really helpful
Verified review|
car2cover.co.uk- Logo - reviews
Answer by car2cover.co.uk
1 month ago
Thank you for your review, we appreciate you taking the time to send it. Your glowing words don't appear to match the low rating we received and we suspect something may have gone wrong with the review company software. We feel sure if your experience of our service was poor, you would have told us within your review - what you were not happy with. Thank you for your business and please do not hesitate to contact us if you need any help or assistance.
Reviews for car2cover.co.uk
4.91/5.00
Excellent
How is the rating calculated?
Details about car2cover.co.uk
car2cover.co.uk- Logo - reviews
car2cover.co.uk - The UK's best Gap Insurance provider
This website provides a wealth of information about a range of high quality, low-cost Gap Insurance, Tyre Insurance, Scratch and Dent Insurance and Alloy Wheel Insurance.
Substantial savings when compared to motor dealer policies.
Visit today and contact us if you have any questions
Contact
Click2protect UK Limited
The Officers Mess Royston Road Duxford
CB22 4QH Cambridgeshire
United Kingdom
Trade register
United Kingdom 09196261