Reviews for car2cover.co.uk
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the most relevant positive review
8 months ago
This review is based on making my purchase, I haven't had any reason to make a claim on the insurance policy so I can't comment on how good the actual product is that I have taken out. I spoke with two people who were both very informative and helpful with absolutely no pressure to purchase. After getting the information sent through from the first rep I then called back and was able to purchase without any hassle with the rep who took the call.
So my 5 stars is for the customer service received on the telephone.
As to what could have been better, just that I was going to purchase the insurance directly from the website after receiving an online quote, however when I clicked on Buy Now it just kept looping me round to the same place with no payment option. So maybe a temporary glitch on the site?
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the most relevant critical review
5 months ago
Most policies easy to find and reasonably competitive.
As no idea of what would happen if necessary to make a claim have only rated them as Fair
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Reviews for car2cover.co.uk
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Verified review
1 year ago
I’ve used Car2cover for several cars over the years now, I’ve never yet (thankfully) had the need to use the cover but I’m confident they would come good. The price I got was more than half as much cheaper than the dealer product for the same cover! I was able to transfer the remainder of my current policy to my new car thus receiving a discount, the process was simple and pain free,
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Verified review
1 year ago
I had the pleasure of Elaine helping me with setting up a new policy and my customer service experience was exceptional.
Car 2 Cover excel in putting the customer first and being one of the most helpful, professional, friendliest companies I’ve had the pleasure of dealing with. I was very impressed from start to finish with my customer journey. I wish every company was like this!
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Verified review
10 months ago
When l tried to get a quote online l was informed that l couldn’t be insured,l then made a phone call and was told that they could insure me,l had the different leaves of insurance explained and was very happy to take my insurance with them.I have been insured with this company before but l have never needed to make a claim but the reviews have been very positive.John
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Verified review
9 months ago
This is the second time I have used this company. Both times my options were explained comprehensively making my decision making process very easy. I found Tom friendly and professional and the quotes given more than competitive than those offered by the main dealer. I would recommend this company and wouldn’t hesitate to use them again.
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Verified review
6 months ago
I could get through to a real person very easily!
Tom was very good and explained everything to me and sent me an email with my options so I could read and discuss it with my husband.
When I called back he was ver efficient in starting my policy immediately.
I would recommend this company!
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Answer by car2cover.co.uk
6 months ago
Hi,
Thank you for your review and it's great to hear that Tom has provided efficient service :)
We hope you enjoy your new car and thank you for your business!
Car2Cover Team
Verified review
1 year ago
Advisor called Elaine was fantastic. Nothing was too much trouble. Explained everything clearly and treated me like an actual customer not a money making number. Used car2cover 2 years ago and again this year . Highly recommend . Wouldn’t go anywhere else! Well done and thank you!
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Verified review
7 months ago
Just taken gap insurance with them. Checked them out online, then phoned. Good to be able to speak to someone for explanation of needs who is obviously in this country, is polite, friendly and very helpful and informative whilst dealing with an oldie! Many thanks, Tom.
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Verified review
10 months ago
Overall good buying experience. However disappointed that before buying that a big popup stated £75 free wine voucher with no mention of minimum spend. It's not until insurance has been purchased that they email you stating minimum spend is £115. Quite misleading.
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Answer by car2cover.co.uk
8 months ago
Thank you for your review we appreciate your feedback. The pop-up panel you mention does have an asterisk to highlight there is additional information relating to the offer - and there is an asterisked statement at the bottom of the panel that confirms there is a minimum spend required, plus a link to the wine company's terms and conditions. This offer is one that we provide to our clients on behalf of one of the UK's best wine suppliers. The voucher does have a genuine £75 benefit for those who enjoy good wine. Thanks again for your review and we really appreciate your business!
Verified review
1 year ago
Purchased GAP insurance through car2cover for my last 3 cars. Very friendly and professional advisor, completed the process within a few minutes over the phone. Excellent product at a far lower price than what the main dealer and leasing companies offer.
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Verified review
1 year ago
Very niceyoung lady who dealt with my follow up call to purchasing GAP insurance on line and sorted out Scratch and Dent and Alloy Wheel insurance with the £25 discount which for some reason the online system wouldn’t let me add on the night before.
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Verified review
5 months ago
New Car Cover - All In Under One Roof
They offer Gap, tyre, alloy and dent cover under one roof. They even give you a discount if you purchase multiple covers. Easy, fairly priced and good cusomter serivce from my oun personal experience.
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Verified review
6 months ago
This is a product that you buy never wanting to use however this is the second time I have purchased GAP insurance from this company. It was easy to purchase and at a good price compared to others offering the same product
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Answer by car2cover.co.uk
6 months ago
Thank you for your feedback and choosing car2cover again - we really appreciate your continued support and business, and hope you enjoy your new car!
Verified review
1 year ago
Have only purchased the product - Gap Insurance and Scratch and Dent cover - so far (ie, no claims handling experience) but the service from Tom over the telephone was excellent - professional, courteous and patient.
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Verified review
11 months ago
I have had several Gap policies from them and they are always helpful plus the policies are comprehensive and much cheaper than alternatives (especially those on offer from main dealers!).
Highly recommended...
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Verified review
7 months ago
I rang the number on the web site, the chap that answered could not have been more helpful. Sorted out policies I needed, explained all I needed to know.
A nice simple transaction/ Just how I like it.
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Verified review
8 months ago
I called to change my vehicle details - response was quick, efficient and the person I dealt with was polite and very knowledgeable. My business was dealt with effectively and took hardly anytime at all!
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Verified review
7 months ago
I hate parting with money but I could not have found a better company, I spoke with Elaine who was very helpful and pleasant and gave a great price for gap insurance, I would definitely use them again.
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Verified review
6 months ago
I’ve been a customer of CAR2COVER for many years. They are always incredibly helpful and courteous. I’ve changed vehicles several times and always a seem less process of transferring the policy over.
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Answer by car2cover.co.uk
5 months ago
Hi,
Thank you for your feedback and choosing car2cover again - we really appreciate your continued business.
We hope you enjoy your new vehicle!
Car2Cover Team
Verified review
9 months ago
Delivery would have been 5star had the website not looped back to the start when I clicked 'buy now'. However the contact phone no was answered promptly and the purchase experience was then 5+star!
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Answer by car2cover.co.uk
8 months ago
Thank you for your review, we appreciate your comments. When you click on the 'buy now' button within a quote that has been emailed to you, our system takes you back to the answers you gave - to enable you to make any final changes before purchase. At the point of obtaining a quotation some people use an approximate purchase price or mileage and some may even want to change the period of cover. Taking you back to the beginning - allows you to make those changes. Thanks again for your review and we really do appreciate your business!
Verified review
1 year ago
I have just taken out another gap cover and the whole process has been wonderfully dealt with. The price is far cheaper than the main dealers gap insurance and the cover is a lot better.
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