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Top positive review
4 Mar 2024
Verified review
I was very nervous ordering such an expensive item online, and worried about the quality of the goods, also not knowing the retailer so I phoned and was impressed and reassured that I was dealing with a very professional and helpful company. I was kept informed throughout the purchase and extremely impressed by the quality of the earring studs I purchased.
Good query handling, but update the website so I wouldnt have a query to raise
When I had a query they dealt with it efficiently and quickly. They were nice to speak to on the phone. The query was because some weeks had passed and I hadn't seen an order confirmation or received my goods.
I would not have queried it if I had I understood from the website when I ordered that the product was made to order so would take a number of days.
If it was on the website it wasn't prominent enough for me to know this. The product was so nice the wait would not be an issue and it being made to order makes it more special.
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16 Mar 2024
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Great experience and lovely staff!
Really responsive staff who made sure my engagement ring got to me in good time. The product is great quality.
Only downside is navigation of the website can be a little confusing when searching for policies about returns and resizing.
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8 Mar 2024
Verified review
They got the ring to me on time but there was a issue with hallmarking so offered to do this after I required the ring. Currently on with the hallmarking process now. Was offered a refund of postage and still waiting for this.
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27 Jan 2024
Verified review
The product was disappointing but the return process was very straightforward.
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25 Jan 2024
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6 Jan 2024
Verified review
A ha'porth of tar
Nice rings that came quickly at an excellent price, but in very poor quality boxes.
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5 Jan 2024
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5 Jan 2024
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Very nice jewellery .
Very long dispatch time.
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16 Dec 2023
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Good quality item delivered quickly after having to confirm identity.
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12 Nov 2023
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Amazing product and customer service. One piece of advice it’s quite a bit smaller than thought, need a video or picture of someone wearing it. Thanks
Amazing product and a
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6 Nov 2023
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Really excellent range of products - Easy website to buy from - Slightly slow with delivery
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1 Oct 2023
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Perfect product
Ring securely sent quickly and in perfect condition. Very happy with the final product.
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27 Sept 2023
Verified review
Overall a great experience
I’m very happy with the ring I purchased good value and a great choice of styles and customisation option.
Only downside for me was that they missed the original delivery date, even though I’d confirmed it again by message a few days prior and was only told the day before that it wouldn’t be ready in time.
But over all would recommend just make sure you have a bit of extra time between the expected delivery date and when you need it.
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18 Sept 2023
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Good communication via whatsapp, which was appreciated. Item was dispatched promptly and on time and looked fabulous.
One sour note was that for this value items a service where the courier is better contactable would be more suitable. Roayal Mail only delivers during working hourse when nobody is at home, at least in my household. As a result we had to wait two failed attempts to deliver before we could collect and resulted in the ring being with us the day after the anniversary rather than the day before.
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15 Aug 2023
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7 Aug 2023
Verified review
Good buying experience and good products, very happy with purchase. Would have been 5 stars, but the order was delivered later than the sellers own delivery date by several days.
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6 Aug 2023
Verified review
Excellent value for money. Excellent customer communication re order and delivery. Order arrived early.
Poor at information re height of setting, width of band, weight of diamonds in side stone rings, etc which all affect price and is necessary to compare like with like. Hence 4 star review rather than 5.
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