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easywineshop.co.uk
Reviews:

143 reviews in the last 12 months1,932 total reviews  

4.45
Good
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Top positive review

11 Dec 2023
 Verified review
I'm not a person for leaving a review but it this instance it deserves it. When my order arrived it was one bottle short and evidence of a breakage all over the remaining bottle covered up by delivery company. Filled with dread I thought I'm in for a prolonged dispute with the wine shop. Completely wrong.....I contacted them in the afternoon and they were very understanding. The next morning my order order was at my front door!!!! I will definitely be using them for all my future wine orders and so should you!!

Top negative review

10 Mar 2024
 Verified review
I still haven’t received my order. I ordered x 3 lots of tonic. Expensive tonic and a week later and still not arrived. Ordered for the pink grapefruit and told Wednesday out of stock, never asked if I still wanted rest of order, and then order still not sent out, only after I rang on Friday to ask was I told that my order would be dispatched that day. Poor service and lady not v helpful on phone. Just said that don’t have to send until five working days as per their policy. Awaiting my lovely tonics but will go elsewhere in future. Just hoping I will actually receive them!
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Reviews for easywineshop.co.uk

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12 Apr 2024
 Verified review

STAR RATING = MINUS 10!!

Believe everyone when they say how bad this company are at getting an order out. It's all true! They were totally uncontactable by either phone, email, or online chat!! When we finally spoke to someone we didn't even get an apology until the end of the call!! They spoiled a birthday surprise totally! Incompetent isn't in it. Spend your money elsewhere. Star rating and customer service = minus 10!!
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12 Apr 2024
 Verified review
Over a week still not received my order
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10 Apr 2024
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10 Mar 2024
 Verified review
I still haven’t received my order. I ordered x 3 lots of tonic. Expensive tonic and a week later and still not arrived. Ordered for the pink grapefruit and told Wednesday out of stock, never asked if I still wanted rest of order, and then order still not sent out, only after I rang on Friday to ask was I told that my order would be dispatched that day. Poor service and lady not v helpful on phone. Just said that don’t have to send until five working days as per their policy. Awaiting my lovely tonics but will go elsewhere in future. Just hoping I will actually receive them!
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8 Jan 2024
 Verified review
SIMPLE..... DELIVER MY WINE!! I contacted DPD - They did NOT receive my package.
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4 Nov 2023
 Verified review

IMPROVE YOU COMMUNICATIONS -RESPOND TO PHONE/EMAILS

IMPROVE YOU COMMUNICATIONS INBOUND - CALLS GOING UNANSWERED- WHY NO VOICEMAIL? SENT EMAIL 4 DAYS AGO REQUESTING FULL REFUND DUE TO DHL FAILING TO DELIVER 3 DAYS IN A ROW TO 13 FLOOR FLAT. STILL NO CONTACT FROM EASYWINE HAVE RUNG - NO REPLY! HOW VERY DISAPPOINTING FOR MY 1ST ORDER!
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18 Oct 2023
 Verified review
You sent 12 bottles of something I didn't order. Furthermore you don't stock this item after speaking to someone. Wouldn't place another order as couldn't trust it to be correct
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23 Oct 2023
 Verified review
I was sent the wrong case of wine, notified the customer service team and received no response, apology or explanation.
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21 Dec 2023
 Verified review

No stock? No problem - but say so.

When stock is not available it should be removed from the website, or have some symbol or information which shows that new stock is awaited. Rather than saying an order is being readied for despatch only to send another message a fortnight later saying there is no stock. I won't be using this company again because I can't trust that the item I ordered is actually available.
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15 Dec 2023
 Verified review
Despite only half the order appearing easy wines have failed to respond to emails on two occasions and the dispute is now with trusted shops.
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24 Jul 2023
 Verified review
I find it hard to rate a service when i am still waiting for the item to be delivered or even noified of it even being dispatched yet
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19 Aug 2023
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After 16 days less than half the order arrives.
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10 Sept 2023
 Verified review
Poor communication
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