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12 Dec 2023
Verified review
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received back at the warehouse. I was not happy about this as this would have been 3 weeks after the order was placed and so I asked them to cancel the order. by some miracle, I received a call back a short time later saying that the replacement would be delivered on the same day as the damaged one was being collected. On the day the damaged item was collected but no replacement arrived. I waiting in all day, I rang and was reassured it would be with me the following day, I explained that I had waited all day and that I wasn't happy to wait in another day but that it had to arrive the following day as I was going away. I received an email stating that it would be delivered and a call saying the same. The next day came & went still no rug. It finally arrived 4 days late when we were not there. By pure chance my brother was there doing some repairs and so able to accept the replacement but the service was poor. I've used this company 3 times before so not sure why they got it so wrong this time but it will put me off using them again.
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Reviews for The Rug Shop UK
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31 Aug 2023
Verified review
Beautiful Rug
Ordered from their website site, then read reviews on trust pilot with lots of customers unhappy with this company! Must admit I did panic and contacted seller whom assured me that my purchase was being sorted in warehouse. Received a few days later am delighted with my new rug which price wise was considerably cheaper. Thank you very much Harsh & Co.
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30 Jul 2023
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Repeat purchase
It’s the 2nd time I’ve purchased this rug, 1st being at a previous property and since moving into my new home it became an essential purchase again. The quality is amazing and I’ve got no words to describe how soft it is and to top it off delivery only took 1/2 days too.
Order number 2000064107
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12 May 2023
Verified review
Lovely rugs
Not quite the colour blue that I expected as they were more green than I anticipated but they are excellent quality and definitely the best value. They feel very soft and the traditional pattern is lovely.
Efficient and quick delivery via DHL and very good communication from both.
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7 Dec 2023
Verified review
Great rug shopping experience
Have bought a few rugs which I have been very happy with but chose wrong colour with a recent purchase. I sent it back for an exchange no problem!😀the customer service is excellent...i feel confident asking for advice and have found communications very good and helpful
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9 Dec 2023
Verified review
Quick and easy to order. They did say it was going to be later than expected due to the Black Friday deals. But it was delivered within a few days and packaged well. The dazzle sparkle rug is beautiful and we’re really happy with it.
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22 Nov 2023
Verified review
All round great service
Wide range, huge choice of styles and sizes. Very good website with clear images. Rug looks exactly like the photos on the website. Good communication, fast delivery and the rug was well packaged to protect it during transit.
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23 Nov 2023
Verified review
Great everything, thank you.
All ordered easily on line, even got discount
Happy with our rug, looks great.
Would definitely recommend, as very easy to order, prices very good, customer service excellent and think it was only 4/5 days for delivery.
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23 Oct 2023
Verified review
Really good customer service, replied quickly to emails and phone .
I returned my rug and it was dealt with much quicker than others I have purchased from.
This store will be my ‘ go to ‘ online store for my next rug .
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4 Dec 2023
Verified review
I had no problems with my purchase. It was dispatched in a timely manner. Good communication from the delivery provider.
The rug is lovely and well made. The colour is a little lighter than the photo but we love it.
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17 Nov 2023
Verified review
Good Selection
Web site easy to use & plenty of selection. Very pleased with the rug it looks great in the lounge and blends in well with the colour scheme. Good price I knocked one star off as I had to chase for delivery despatch.
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28 Oct 2023
Verified review
Service was amazing 👏 ordered and 3 days later it arrived and exactly as described, only thing is I wanted to exchange it for a different colour but you have to pay to return, so I had to keep the colour ordered.
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15 Jul 2023
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The website was easy to use and had lots of information including videos showing the pile of the rugs which was a big help. The rug itself is amazing it’s super soft and very thick. It’s perfect for my living room.
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21 Nov 2023
Verified review
Beautiful, Petrol Blue Shaggy Rug
Delighted with our new Petrol Blue Shaggy Rug. Luxurious deep pile. Compliments our Living Room perfectly. Easy to order and tracked delivery in the specified time span. Very pleased with Rug Shop UK. Thank you!
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27 Dec 2023
Verified review
Excellent quality
Delivered on time, excellent quality & size is perfect, my only disappointment was the colour, I expected it to be a bit greener from the website pictures. Any how it does look good in my living room
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29 Nov 2023
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Great service
Very pleased with my rug the colour is perfect too I made a mistake with my order online but phoned the shop and it was rectified without any problem so good customer service too
Highly recommend
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20 Nov 2023
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Quick delivery as per website details, and both rugs lovely and as described with competitive prices. This is the second time I've bought from them and wouldn't hesitate to recommend. Thank you.
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11 Oct 2023
Verified review
Great value, we saw this rug in a high street shop and found it on here at a better price.
Great communication, fast p&p, fab delivery service.
Would definitely recommend and shop here again
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17 Nov 2023
Verified review
rug is lovely but the colour is a lot lighter than pictured, always a problem with online shopping so would only drop a bit of a star not a whole one if that was an option.
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1 Dec 2023
Verified review
Customer service was excellent.
I’d ordered the wrong size rug and in one quick phone call my mistake was rectified- no fuss.
I love the rug too. Fabulous quality.
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15 Nov 2023
Verified review
Outstandingly beautiful rug
I was kept fully updated on the progress of my order. I needed to change my delivery address and the customer service was superb, cannot fault the helpfulness.
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