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Top positive review
12 Dec 2023
Verified review
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received back at the warehouse. I was not happy about this as this would have been 3 weeks after the order was placed and so I asked them to cancel the order. by some miracle, I received a call back a short time later saying that the replacement would be delivered on the same day as the damaged one was being collected. On the day the damaged item was collected but no replacement arrived. I waiting in all day, I rang and was reassured it would be with me the following day, I explained that I had waited all day and that I wasn't happy to wait in another day but that it had to arrive the following day as I was going away. I received an email stating that it would be delivered and a call saying the same. The next day came & went still no rug. It finally arrived 4 days late when we were not there. By pure chance my brother was there doing some repairs and so able to accept the replacement but the service was poor. I've used this company 3 times before so not sure why they got it so wrong this time but it will put me off using them again.
Delivery was quick and I was kept informed. The quality of the item on arrival wasn’t great the edge binding had a big loop at the back and the rug itself was very thin for the price. Return was not made easy and cost me £29 . Won’t recommend Rug shop UK.
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1 Jan 2024
Verified review
Did not have stock that they said they would. Refund and communication was swift however
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15 Jan 2024
Verified review
3-5 day delivery promised, still waiting 15 days later. No contact from them to say why
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7 Jan 2024
Verified review
Pay for returns
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12 Dec 2023
Verified review
Asiatic silver rug is actually pale taupe
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.
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18 Aug 2023
Verified review
Overall a good rug
Rug is true to size and design. I love how vibrant the colours are and it’s very soft to touch especially the stone sections where it’s thicker, so feels great under your feet.
There are quite a few long and/or loose threads which I guess can be expected so not too bothered by them, easy to just cut and hoover, but there is one obvious patch that’s either stained or is the wrong colour of material used which is a brown colour on the cream patch so it stands out easily which is a shame and ruins the full star rating.
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19 May 2023
Verified review
Dubious initially from purchasing, due to the negative reviews.
The rugs arrived as and when stated, I received an email after purchase to say the rugs I chose were in stock and shipment was arranged.
They came within the time specified.
I am more than happy with my purchase. Exactly what I was expecting, quality appears good and for a fraction of the price in comparison to other sites.
Please don’t let the negative reviews put you off from purchasing
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5 Nov 2023
Verified review
A breath of fresh air
A breath of fresh air ! The Rug Shop UK exceeded my expectations with a recent rug purchase. My purchases were delivered promptly. However one of the rugs that I ordered was incorrect and Darren was very proactive in resolving this Issue speedily and now I have my correct purchase.
He was very empathetic and kept me updated regularly. Very professional customer service and I highly recommend their services and will most definitely shop again!
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29 Aug 2023
Verified review
My beautiful rug came on time, but unfortunately it was too big for my lounge.
I spoke to Harsh,who arranged for my rug to be returned with no objections!!
So far,can't fault the customer service!!
Good experience but delivery issues with delivery company used.
The customer contact between myself and the Rug shop was excellent and fast response. However I would have given 5 stars instead of 4 if the Delivery company hadn't created an issue.
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